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Thread started 24 Nov 2012 (Saturday) 22:33
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Unauthorized Dealer / Grey Market - Warranty Poll

 
Ynot
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Nov 27, 2012 20:00 |  #16

I'm about to drive mine in to Irvine and would be happy to report back after my dealings. I bought mine new from an "unauthorized dealer" in January of this year. The dealer said it was new, not a grey market body and that it carried a "USA WARRANTY" We'll see.


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bsp
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Nov 27, 2012 20:01 |  #17

^Good luck!


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keyframe14
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Nov 27, 2012 20:15 |  #18

Ynot wrote in post #15297564 (external link)
I'm about to drive mine in to Irvine and would be happy to report back after my dealings. I bought mine new from an "unauthorized dealer" in January of this year. The dealer said it was new, not a grey market body and that it carried a "USA WARRANTY" We'll see.

Didn't you have a warranty card in the box?


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Ynot
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Nov 27, 2012 21:03 |  #19

If what you see below is a warranty card then yes, among other things. Not exactly a warranty card of yesteryear. I did this today including my body's serial number, when and where I purchased it.

IMAGE NOT FOUND
IMAGE IS A REDIRECT OR MISSING!
HTTP response: NOT FOUND | MIME changed to 'image/png'


I received an email confirming that it's registered:

"Dear Tony,

Congratulations and welcome to CANON iMAGE GATEWAY. Now that you've registered a qualifying Canon product, you have exclusive member-only access to the Online Photo Album.
"....

Seems like things are on the up and up, but what do I know?

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Nov 27, 2012 21:03 |  #20

Here is what is going to happen, with everyone making a lot of noise online and verbally, canon will simply enforce their policies which they have been lenient on. happens every time.


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Ynot
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Nov 27, 2012 21:20 |  #21

Once registered with Canon, is there a way to look up warranty info?


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ben_r_
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Nov 27, 2012 21:39 |  #22

bsp wrote in post #15297498 (external link)
It looks more like a questionnaire so that in the end we can see trending patterns not just a 'yes' or 'no' type poll.

BTW ben_r, the tripod leg protectors worked great on my setup this summer in the lake! Thanks a lot!

Ah, gotcha. Yea that does make more sense.

And glad they did! Good to hear!


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keyframe14
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Nov 28, 2012 07:36 |  #23

PhotoPrice wrote in post #15294823 (external link)
I've gotten a few responses, but certainly not enough to draw a conclusion on this.

Anyone else out there with experience sending in unauthorized or grey market items for warranty?

I think the reason you got few responses is that warranty is overrated because the chances for you to sent the camera under the first year are so isolated that very few people are so unfortunate to have it brake under warranty.


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Nov 28, 2012 16:49 |  #24

... and so I dropped my body off today at Canon.

I walked in took a number and sat down. After about a ten minute wait I was called to the window. I presented my body and lens and the guy asked me what the problem is. I told him, and while doing so I gave him the form that I printed from their web site along with the receipts. One receipt for my refurbished lens that I got from Canon and the other receipt for my body that I got from the "unauthorized" dealer. He quickly looked at them and handed them back and said, "you can keep those for your records." He hardly looked at them. He typed things into his system and kept the forms explaining the issues. Then he told me that every thing's covered under the warranty's.

The only thing he asked me to confirm was my name and email, so I seem to think that he looked my gear up under those, since they were already registered with Canon.

The best part was that he said that this will extend my warranty six months from the pickup date. My body will now be covered until June instead of January and my lens May, instead of February. So my lens went from a 3 month (refurb) warranty to a 5 month. Reminded me of how Apple's treated me for years and just another thing that's kept me onboard.

After all the noise that's been going around I was a bit nervous bringing my body in, but Canon was awesome to say the least and put me at ease. The truth is I wasn't trying to get something by them and do something dishonest anyway, so why should I have felt that way? Noise, lots of noise that I fell for.


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keyframe14
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Nov 28, 2012 22:30 |  #25

Ynot wrote in post #15301402 (external link)
... and so I dropped my body off today at Canon.

I walked in took a number and sat down. After about a ten minute wait I was called to the window. I presented my body and lens and the guy asked me what the problem is. I told him, and while doing so I gave him the form that I printed from their web site along with the receipts. One receipt for my refurbished lens that I got from Canon and the other receipt for my body that I got from the "unauthorized" dealer. He quickly looked at them and handed them back and said, "you can keep those for your records." He hardly looked at them. He typed things into his system and kept the forms explaining the issues. Then he told me that every thing's covered under the warranty's.

The only thing he asked me to confirm was my name and email, so I seem to think that he looked my gear up under those, since they were already registered with Canon.

The best part was that he said that this will extend my warranty six months from the pickup date. My body will now be covered until June instead of January and my lens May, instead of February. So my lens went from a 3 month (refurb) warranty to a 5 month. Reminded me of how Apple's treated me for years and just another thing that's kept me onboard.

After all the noise that's been going around I was a bit nervous bringing my body in, but Canon was awesome to say the least and put me at ease. The truth is I wasn't trying to get something by them and do something dishonest anyway, so why should I have felt that way? Noise, lots of noise that I fell for.

That's exactly what I thought. Thank you for sharing


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LightRules
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Nov 28, 2012 23:39 |  #26

This is exactly my experience at Canon Irvine for many years. This whole authorized/unauthorize​d stuff is a bunch of malarkey.

Buy new, have a receipt, you're good to go.

Ynot wrote in post #15301402 (external link)
... and so I dropped my body off today at Canon.

I walked in took a number and sat down. After about a ten minute wait I was called to the window. I presented my body and lens and the guy asked me what the problem is. I told him, and while doing so I gave him the form that I printed from their web site along with the receipts. One receipt for my refurbished lens that I got from Canon and the other receipt for my body that I got from the "unauthorized" dealer. He quickly looked at them and handed them back and said, "you can keep those for your records." He hardly looked at them. He typed things into his system and kept the forms explaining the issues. Then he told me that every thing's covered under the warranty's.

The only thing he asked me to confirm was my name and email, so I seem to think that he looked my gear up under those, since they were already registered with Canon.

The best part was that he said that this will extend my warranty six months from the pickup date. My body will now be covered until June instead of January and my lens May, instead of February. So my lens went from a 3 month (refurb) warranty to a 5 month. Reminded me of how Apple's treated me for years and just another thing that's kept me onboard.

After all the noise that's been going around I was a bit nervous bringing my body in, but Canon was awesome to say the least and put me at ease. The truth is I wasn't trying to get something by them and do something dishonest anyway, so why should I have felt that way? Noise, lots of noise that I fell for.




  
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PhotoPrice
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Nov 30, 2012 07:34 |  #27

Thanks for the responses so far. I have quite a few responses for Canon Irvine's center, looking for more people to share experiences at the NJ or VA repair centers. Please help get the word out and we can close on this soon!

For Irvine I've had many "yes, I got warranty service" answers just like Ynot's post above, and only one "no". Although the person who posted "no" didn't provide any details so I'm wondering if it was a mistake. They also didn't leave any contact details. If that was you, please contact me and tell me more about what happened.




  
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inspectoring
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Nov 30, 2012 09:33 |  #28

wow...this says a lot about a company. Canon is so ambiguous about answering the questions that we have to poll the customers ? In any case I am glad this is taking place....


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Ltdave
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Nov 30, 2012 10:01 |  #29

Canon is being ambiguous because it really doesn't want your to know that as long as there is a USA warranty, they HAVE TO HONOR it regardless of where you sourced your gear... there is a law that says they must honor that USA warranty ....

If they didn't make it sound like "Authorized" was the only way to go, they couldn't entice dealers into becoming "Authorized" by having them buy more products either in quantity or dollar amount...

By calling for "Authorized" dealers as YOUR source they are helping to advertise for them, this giving them some return on their investment in inventory ......




  
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Nov 30, 2012 10:59 |  #30

Ltdave wrote in post #15308210 (external link)
Canon is being ambiguous because it really doesn't want your to know that as long as there is a USA warranty, they HAVE TO HONOR it regardless of where you sourced your gear... there is a law that says they must honor that USA warranty ....

If they didn't make it sound like "Authorized" was the only way to go, they couldn't entice dealers into becoming "Authorized" by having them buy more products either in quantity or dollar amount...

By calling for "Authorized" dealers as YOUR source they are helping to advertise for them, this giving them some return on their investment in inventory ......

Business 101 right there...


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