Technicare dropped the ball big time this year for us, twice.
Edmonton lab had to redo a 20x60 panoramic 2" canvas wrap three times to get me one good one (one torn emulsion, one had a "wart" on it from the mounting hardware getting caught between the canvas & the stringer during shipping). On the same order they also took multiple tries finding a piece of aluminum without scratches for a 24x30 metal print.
Second time, I placed an order and thought I was on Calgary's ROES. As it turned out I was actually on Edmonton's. I had left instructions to hold for pick up. This left the lab with questions but, instead of making the phone call to clarify, Calgary lab FUBAR'd & shipped to the studio (I was out of town for the week covering an event). I passed through Calgary Friday afternoon, "no order here!" and had to break land speed records to get to the courier depot before they closed that afternoon. I made the pickup with 4 minutes to spare, nearly two hours later. Of course, the order was due that weekend.