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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 11 Nov 2012 (Sunday) 20:38
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Canon clean and check .... how much cleaning is really done?

 
71sbeetle
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Nov 11, 2012 20:38 |  #1

So I sent two of my lenses to Canon last week since they are 5 years old and never got checked I figured it was time for a check up.
Before I packed them, just for fun I put a fingerprint on each front element since I figured that was easily cleaned. Turnaround was very quick, they received the package on a Friday early afternoon and on Monday it was back on it's way to me! No complaints there, however, upon opening the package, I noticed that both lenses still had my fingerprints on them, and also all the usual "dust" on the front element. The paper/repair order does say that they performed a "cleaning of optical elements and check normal function of the lens" but I wonder now since the front element didn't appear to be clean, and since an "easy" task like that was not performed, what did they check for "normal function"?
Just curious .....


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kenshap
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Nov 11, 2012 20:40 |  #2

Maybe they don't clean the front element since its something the owner can do.


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T2i4me
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Nov 11, 2012 23:04 |  #3

A good question for the Canon service dept. Common sense would seem to think as you did that if they did a "complete" cleaning at the least it would have a clean front element.


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Pepe ­ Guitarra
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Nov 11, 2012 23:12 as a reply to  @ T2i4me's post |  #4

When I take my car to the dealer for oil change, they wash the car.


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cwood
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Nov 11, 2012 23:16 |  #5

Let me know what they say... I've asked questions before and I always get very vague answers.


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jerbear00
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Nov 11, 2012 23:44 |  #6

I was told they just clean the elements and check that it functions. Fairly basic. My 85L2 still has internal dust when I got it back


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Nov 19, 2012 18:25 as a reply to  @ jerbear00's post |  #7

So what do you have to ask for to get EVERYTHING cleaned? It sounds like they are taking the money and doing nothing for it.


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ebjo
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Nov 19, 2012 18:54 |  #8
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Whoever cleaned your glass knows a fingerprint on front glass was put there on purpose, so the tech left it there.


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Davisje011
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Nov 19, 2012 18:57 |  #9

Bull, you paid for a service and they failed to perform it. Contact a Repairs supervisor and give them an earful.


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gjl711
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Nov 19, 2012 19:00 |  #10

I suspect all they do is mount it on the optical test bench and insure that it is within spec. If so, they put it back in the box and send it back.


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vince_ross
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Nov 19, 2012 21:50 |  #11

gjl711 wrote in post #15265722 (external link)
I suspect all they do is mount it on the optical test bench and insure that it is within spec. If so, they put it back in the box and send it back.

^^^ This ^^^

They do not open the lens to clean internal dust (unless specified and that will usually mean extra charges). They will clean the outside housing and elements (not sure why your elements still had finger prints though :confused: ).
They've cleaned several lenses of mine, and I've never had a complaint (yet).


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Yaadie
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Dec 03, 2012 18:26 |  #12

vince_ross wrote in post #15266336 (external link)
^^^ This ^^^

They do not open the lens to clean internal dust (unless specified and that will usually mean extra charges). They will clean the outside housing and elements (not sure why your elements still had finger prints though :confused: ).
They've cleaned several lenses of mine, and I've never had a complaint (yet).

Quick question, how much was charged to clean the internal dust?


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Jumpdrive
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Dec 03, 2012 18:57 as a reply to  @ Yaadie's post |  #13

Yep. They won't clean internals where they have to tear down subsections unless you specifically tell them to.




  
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ljason8eg
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Dec 03, 2012 19:06 |  #14

Yaadie wrote in post #15322219 (external link)
Quick question, how much was charged to clean the internal dust?

I just sent my 17-55 in with a clean and check coupon and specified the inside needed cleaning. It was quite dusty inside as I used it at a couple dusty race tracks but I didn't know the clean and check didn't cover an internal cleaning.

CPS did it for free with the coupon and marked it as a "courtesy repair" on the work order. The zoom and focus rings also felt better after the clean and check. I'd say the service was great, but it doesn't seem like everyone has this same experience. :(


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Rich ­ Smith
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Dec 03, 2012 20:55 |  #15

Think I'd be a bit disappointed too if they didnt even clean the front element. What does "clean and check" mean if they don't clean the inside or outside? If you don't mind my asking, what did they charge for this service?




  
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Canon clean and check .... how much cleaning is really done?
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