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Thread started 06 Dec 2012 (Thursday) 18:14
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Acetoolguy
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Dec 06, 2012 18:14 |  #1

Just a rant...wanted to buy my first decent lens, was looking at this, EF 50mm f/2.5 Compact Macro. had great reviews etc. Went to Canons web site, after a dozen tries to order it I gave up and got it from Amazon for less money. Canon charges sales tax and could not tell me why they do and Amazon does not, everytime i entered my charge card info it would kick it out saying it needs the security #, i had entered it, everytime. After it kicked me out I had to re-enter everything again. The live chat would not work, I would wait for someone, as soon as they introduced themselves i would get an error message and be disconnected, but the 'how did we do' survey came up.
About twice a year I pay mysterey shoppers to come in my store and evaluate..well...every​thing. they call to see what the phone service is like, they pretend to have a problem to see what reaction they get etc etc etc. I use the info to remove what I call barrier's to sales. Someone at Canon needs to try and buy something on the site. Getting it right 'most times' is not enough.
End rant, thanks for listening.


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rick_reno
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Dec 06, 2012 21:01 |  #2

I've called them to place orders in the past, really nice bunch of people work there




  
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Ynot
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Dec 06, 2012 21:16 |  #3

I ordered a 17-40 from them about a month and a half ago, but I called them to make the order. I couldn't imagine it being any easier including some light joking and conversation about where we live in the country. The lens ended up being $20 cheaper than it was on the site, so I was even more pleased.

I agree with Rick, very nice, friendly crew of people, unlike Adorama that I've simply given up on.


Tony
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Acetoolguy
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Dec 07, 2012 06:13 |  #4

I tried to do it online, as the frustation grew the thought of calling never entered my mind. the rant was not aimed at any person, just had to vent.


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Ynot
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Dec 07, 2012 08:01 |  #5

Acetool,
Totally understand the rant. I've been there many times, including yesterday, and given up on too many hokey sites and emails and now I only deal with them in person if they have a phone #. I usually don't do business with a site unless they have a phone number that I can talk to a real live human and this is one of the reasons why.

I haven't ordered anything from Canon through their site, so I can't comment, but if you're interested in any product from them maybe call them next time. Obviously their site doesn't doesn't reflect the other people that work their.


Tony
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Bruce_Bird
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Dec 09, 2012 20:19 |  #6

Ynot wrote in post #15337227 (external link)
Acetool,
I usually don't do business with a site unless they have a phone number that I can talk to a real live human and this is one of the reasons why..

I agree with that.. And it seems like a growing trend in business...

I've been going through this with some camping gear. The prices are great, but no contact # so I can ask info on the products. I hate playing email tennis when buying something...

So move on to the next place....


- Bruce -
- Langwarrin Victoria -
- Gear List -

  
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