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FORUMS Photography Talk by Genre Weddings & Other Family Events Talk 
Thread started 16 Dec 2012 (Sunday) 17:32
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Lets Talk Image Delivery - USB, CD, Cloud, Other?

 
GooseberryVisuals
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Dec 16, 2012 17:32 |  #1

What is everyone using as their method of image delivery to clients?

We just switched from a generic CD to a custom USB, and I must say, clients are really liking the more professional feel.

There were a few big factors in us switching - first, the price per unit wasn't too high and wee could justify it knowing that it could help with referrals down the road. Second, a lot of new laptops aren't even shipping with CD drives, so it is/was only a matter of time before clients start asking for alternative ways to get their images. Third, the cloud was an option, like using Dropbox or Google Drive, but we don't want to be responsible for hosting them forever and I think clients like receiving something tangible.

What are you guys using?




  
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jackinavox
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Dec 16, 2012 18:56 |  #2

We use a combination of it all.

Custom branded everything:
- USB drives
- DVD and eco-DVD cases
- Wooden box with prints
- Wooden box with Albums

Works for us and the clients love the presentation.


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mckay ­ photography
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Dec 17, 2012 03:54 |  #3

I'm currently on DVD's but about to switch to USB sticks for the final images.... and also maybe a cloud / server for screen-res proofs so the clients can download themselves to save me posting things out twice.

I liked the look of the Sandisk 'Memory Vault' product - essentially a flash drive that only allows a certain number of writes in it's life but B&H dont have them in stock anymore. It would cost more but you could offer a 'standard' USB stick or an upgrade to something designed to last forever.


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GooseberryVisuals
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Dec 17, 2012 05:47 |  #4

These are the USBs I'm using, I got mine from http://www.usbmemorydi​rect.com/ (external link)

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mckay ­ photography
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Dec 17, 2012 16:09 |  #5

Nice!


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picturecrazy
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Dec 17, 2012 18:38 |  #6

I dunno. I went through this whole debate and decided on archival grade discs with scratch proof coating. The archival discs are rated for 100 years of data integrity, and the scratch proof coatings are VERY VERY strong. You basically need a very sharp knife and serious pressure to scratch them.

Also, usb drives are NOT archival AT ALL! They suffer from something called bit rot, where the data just eventually corrupts and is lost, even when properly stored and never touched. 99.999% of USB keys are also not write-only like a finalized DVD is, which means they can easily erase all the photos on them by accident. While DVDs may be nearing extinction, the form factor is still alive and well in the form of blurays, with backwards compatibility to dvd. USB may not even exist in 10 years, so it's no better than DVD as far as obsolescence goes... Who knows?

It's not like people would carry around their wedding dvd to share their pics anyhow, they would download them to their computer immediately and probably NEVER use the disc again until they accidentally erase them or something. So really, is it that much of a problem that its bigger and clunkier than a usb drive? Or that many laptops no longer have DVD drives? People load up the photos and copy over the net, post on facebook, email them, and share them on their phones and tablets. They just do not need this disc after the first download, so speed really isnt much of an issue either.

I just would rather give them something TRULY archival that cannot accidentally be erased, formatted, or corrupted by clicking the wrong button.

Our clients are totally wowed by our DVD delivery, so making an impression has nothing to do with being DVD or USB or not, it's all in the packaging.

I learned my first lesson regarding non-archival media years ago. Regular CD-R discs (the non-archival type) only last for about 5 years. After the 5 year mark, I was getting a lot of phone calls from old clients who could no longer read their CDs. What a super PITA to dig out all those old files and re-burn them all! I anticipate those using USB keys may go through a similar headache. Since them I've only used archival grade discs.


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mckay ­ photography
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Dec 17, 2012 18:44 as a reply to  @ picturecrazy's post |  #7

Either way cover yourself by including a note with the disk, stick, etc that says "disks/sticks etc can fail so please ensure you back up these files and have at least one copy in a separate location". That way if they come back after 5 years you can say "did you back it up"?". Would also mean you can charge a small fee to cover the PITA!!


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mckay ­ photography
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Dec 17, 2012 18:47 as a reply to  @ mckay photography's post |  #8

And....we are all giving opinions on how long each media will last but do we have any hard statistics?! The 100 year + media sounds pretty awesome vs a hard drive, disk, or stick


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CoRNDoG ­ R6
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Dec 17, 2012 18:57 |  #9

What was the price on that?


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GooseberryVisuals
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Dec 17, 2012 19:16 |  #10

CoRNDoG R6 wrote in post #15379033 (external link)
What was the price on that?

Depends on how many you buy. You can contact http://www.usbmemorydi​rect.com/ (external link) for a quote pretty easily.




  
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GooseberryVisuals
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Dec 17, 2012 19:23 as a reply to  @ picturecrazy's post |  #11

It would be interesting to give clients both the tangible product, (be it a DVD or custom USB) and a cloud based alternative and monitor their access to the cloud folder. I wonder how much it would be used....




  
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mckay ­ photography
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Dec 17, 2012 19:31 |  #12

For cloud access I'm guessing people have seen David Jay's PASS system - I had a quick look and the aim is to make it all cloud based. But downloading 3-4 GB (or more) I dont think is ideal and not everyone is techy enough to make it work or confident about the privacy control to be happy with it.


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GooseberryVisuals
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Dec 18, 2012 05:38 |  #13

razyl wrote in post #15379197 (external link)
But downloading 3-4 GB (or more) I dont think is ideal and not everyone is techy enough to make it work or confident about the privacy control to be happy with it.

Agreed. And that's one of the primary reasons why I don't bother with cloud storage, yet.

IMO, if they're tech savy enough to download it, they're capable to getting the USB and uploading it online themselves.




  
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mckay ­ photography
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Dec 18, 2012 15:15 |  #14

ZachOly wrote in post #15380534 (external link)
Agreed. And that's one of the primary reasons why I don't bother with cloud storage, yet.

IMO, if they're tech savy enough to download it, they're capable to getting the USB and uploading it online themselves.

True - a download from the cloud isnt rocket science :) The privacy issue might be quite important for a lot of people although you could obviously do password protection & a one download style system to make people feel more secure with it.

The appeal of a cloud based delivery to me = no postage = no mucking around packing, printing, going to the post office etc. You just get everything ready & upload then send an email to notify. And of course this would be a lot cheaper than a DVD or the cool packaged USB sticks.


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davisphotos
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Dec 18, 2012 16:09 |  #15

I just ordered 50 custom USB drives with cases, under $10 a piece. I was doing custom printed DVD's with my logo on them, in a nice leather style album with a photo of the couple on the cover.


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Lets Talk Image Delivery - USB, CD, Cloud, Other?
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