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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 24 Jan 2013 (Thursday) 20:56
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Just bought a $2500 lens, am I OCD or should I go back to exchange it?

 
pmarz
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Jan 26, 2013 09:15 |  #46

Seriously return it immediately. You purchased a brand new expensive lens and not a used one.


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LowriderS10
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Jan 26, 2013 11:48 |  #47

I'd return it...when I buy new, I want 100% no one has ever touched it new...otherwise I'd save myself a bundle and buy outright used.


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Allan.L
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Jan 26, 2013 12:06 |  #48

Wow do any of you READ THE WHOLE THREAD before asking questions? The same thing has been asked like 10 times lol.


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mxz600
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Jan 26, 2013 20:01 |  #49

ALRIGHT, everyone LOVES LOVES LOVES samples, I updated my first post with samples of the nicks and two sample shots at 200mm F2.8

NOW DO I HAVE OCD? I don't think the lens was returned, just unboxed at the store.

I went back to look at another lens, and the guy unboxed it for me, this one was never opened, I can see where the bags were supposed to go. Anyway, when he was putting it back in the box, AGAIN, he did not return it exactly the same way so what am I supposed to do?

SAMPLES: all 100% crops
Nick 1

IMAGE: http://i49.tinypic.com/34sfogh.jpg
Nick 2
IMAGE: http://i46.tinypic.com/ae4jgg.jpg
Sample 1 Across the house 200mm 2.8
IMAGE: http://i50.tinypic.com/qxjcrr.jpg
Sample 2 Across the kitchen 200mm 2.8
IMAGE: http://i47.tinypic.com/xc3g9u.jpg

What I got: 7D, 17-55f2.8is, 70-200f2.8isMKii, 430exII, 430exII, S100

  
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melcat
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Jan 27, 2013 00:43 |  #50

Is that factory paint I see in the second "nick"?

Maybe retailers in Canada have different rules than in the US about what constitutes "new". Here in Australia, I think most would call it new if it had never been mounted on a camera. Any dealer I would be buying a multithousand dollar lens from I know well enough to ask and get a truthful answer about that, even if the packaging had been disturbed.




  
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mxz600
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Jan 27, 2013 05:15 |  #51

melcat wrote in post #15538586 (external link)
Is that factory paint I see in the second "nick"?

Maybe retailers in Canada have different rules than in the US about what constitutes "new". Here in Australia, I think most would call it new if it had never been mounted on a camera. Any dealer I would be buying a multithousand dollar lens from I know well enough to ask and get a truthful answer about that, even if the packaging had been disturbed.

Factory Paint? theres paint missing, hence the nick


What I got: 7D, 17-55f2.8is, 70-200f2.8isMKii, 430exII, 430exII, S100

  
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whu-1
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Jan 27, 2013 05:53 |  #52

interested :)

since canon do not security seal the box or bags the lens are in , how do you tell if the lens is new or returned under the 30 day return they have in the usa ?

cheers




  
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mxz600
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Jan 27, 2013 06:11 |  #53

whu-1 wrote in post #15538939 (external link)
interested :)

since canon do not security seal the box or bags the lens are in , how do you tell if the lens is new or returned under the 30 day return they have in the usa ?

cheers

You just know when you unbox it, you just can't repack a box like the chinese. And if the top flap is very stiff while opening, then its a good chance its not been opened before.


What I got: 7D, 17-55f2.8is, 70-200f2.8isMKii, 430exII, 430exII, S100

  
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vertigo235
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Jan 27, 2013 11:35 |  #54

Looks soft to me too.

Send it back for sure.


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KhaledA
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Jan 27, 2013 11:51 |  #55

mxz600 wrote in post #15538972 (external link)
You just know when you unbox it, you just can't repack a box like the chinese. And if the top flap is very stiff while opening, then its a good chance its not been opened before.

What if it was bought, and returned by a Chinese person residing in the US? :D


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mxz600
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Jan 27, 2013 13:06 |  #56

vertigo235 wrote in post #15539762 (external link)
Looks soft to me too.

Send it back for sure.

Soft? Really! I thought it was sharp


What I got: 7D, 17-55f2.8is, 70-200f2.8isMKii, 430exII, 430exII, S100

  
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Submariner
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Jan 27, 2013 13:46 |  #57

mxz600 wrote in post #15535703 (external link)
I'm just not sure it's a return or just been unboxes at the store to show a customer. I'm afraid of exchanging it for a bad soft copy and have to do it all again

Er in the UK we have something called demo stock!
Being blunt tell me where I am wrong:-
Either it's a customer return, and think about how that happens:- ( i. Because a customer found a fault with it, Or ii. The customer damaged it and took it back to swap it for an undamaged one, or iii. The last customer just frivolously changed his mind - that kind of carelessness is indicative of how he would treat it - maybe that's how it got all those nicks? Or iv. Maybe the first customer dropped on his carpeted floor from 3 ft? Or v. He just changed his mind, I.e. in any event indicative of someone who is generally not careful with his kit. How do you know that this customer did not have raging fungus on his camera - now it's on your new! Lens.
That's the reason I don't hire or lend my stuff out (no problem lending a good friend a camera and a lens together). It's also the reason why I don't buy secondhand but I'm almost on the edge on this one as there are so many great bargins.
Personally I think it's your right to expect a new perfect product unopened by someone in the shop before you - they are selling it for a new price and claiming it is new so it should be new in my book. In fairness to the retailer with external cosmetic damage I certainly wouldn't have waited 2 weeks.
I carefully open my stuff at home as soon as I get back or at least the. Next day. And now I just pop our point and shoot at it and turn on video. Call me cynical!
Takes no effort, if the product is perfect then no problem if it has a fault you can just zoom in on it.
If all buyers did this we really could clean up the retail end. Well in the UK they are falling like flies but often don't deliver service.
Normally I would say of course take it back, but I think you have lost some of the moral ground in that you have had it a week and used it - albeit only a little . Alright I am a pig customer but I always act fairly ie as I would like to be treated. In your position the minute I had seen the chips I would have telephoned the shop explained the problem and followed up with an email attaching a date stamped picture of at least some of the damage.
Likewise I'd have no problem worrying if the second one was a good copy, there is always a third one! If we all demanded quality Canon would inspect every single one; hell for $2500 they should do that anyway!
Good luck but I hope you aren't given a hard time for not reporting the issue sooner, as I really feel for you.
My current pet hate is Canon sending out top of the range Cameras that cost > £6000 without sealing them! So it is getting harder for us to know exactly if the goods are brand new or customer rejects.


Canon EOS 5DS R, Canon EF 70-200 F2.8 L Mk II IS USM, Canon EF 70-300 F4-5.6 L IS USM, EF 40mm F2.8 STM , RC6 Remote. Canon STE-3 Radio Flash Controller, Canon 600 EX RT x4 , YN 560 MkII x2 ; Bowens GM500PRO x4 , Bowens Remote Control. Bowens Pulsar TX, RX Radio Transmitter and Reciever Cards. Bowens Constant 530 Streamlights 600w x 4 Sold EOS 5D Mk III, 7D, EF 50mm F1.8, 430 EX Mk II, Bowens GM500Rs x4

  
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mxz600
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Jan 27, 2013 15:11 |  #58

Submariner wrote in post #15540194 (external link)
Er in the UK we have something called demo stock!
Being blunt tell me where I am wrong:-
Either it's a customer return, and think about how that happens:- ( i. Because a customer found a fault with it, Or ii. The customer damaged it and took it back to swap it for an undamaged one, or iii. The last customer just frivolously changed his mind - that kind of carelessness is indicative of how he would treat it - maybe that's how it got all those nicks? Or iv. Maybe the first customer dropped on his carpeted floor from 3 ft? Or v. He just changed his mind, I.e. in any event indicative of someone who is generally not careful with his kit. How do you know that this customer did not have raging fungus on his camera - now it's on your new! Lens.
That's the reason I don't hire or lend my stuff out (no problem lending a good friend a camera and a lens together). It's also the reason why I don't buy secondhand but I'm almost on the edge on this one as there are so many great bargins.
Personally I think it's your right to expect a new perfect product unopened by someone in the shop before you - they are selling it for a new price and claiming it is new so it should be new in my book. In fairness to the retailer with external cosmetic damage I certainly wouldn't have waited 2 weeks.
I carefully open my stuff at home as soon as I get back or at least the. Next day. And now I just pop our point and shoot at it and turn on video. Call me cynical!
Takes no effort, if the product is perfect then no problem if it has a fault you can just zoom in on it.
If all buyers did this we really could clean up the retail end. Well in the UK they are falling like flies but often don't deliver service.
Normally I would say of course take it back, but I think you have lost some of the moral ground in that you have had it a week and used it - albeit only a little . Alright I am a pig customer but I always act fairly ie as I would like to be treated. In your position the minute I had seen the chips I would have telephoned the shop explained the problem and followed up with an email attaching a date stamped picture of at least some of the damage.
Likewise I'd have no problem worrying if the second one was a good copy, there is always a third one! If we all demanded quality Canon would inspect every single one; hell for $2500 they should do that anyway!
Good luck but I hope you aren't given a hard time for not reporting the issue sooner, as I really feel for you.
My current pet hate is Canon sending out top of the range Cameras that cost > £6000 without sealing them! So it is getting harder for us to know exactly if the goods are brand new or customer rejects.

I should have returned it sooner, but i was trying to convince myself that it was OK. I have gone back to look at the only other 70-200 2.8 mkII at the store, I had him unbox it also, but it was unopened before, so if I exchange it for that one, I know it was opened by me first. I got 30 days to return, so if they give me a hard time, then I'll just return it.


What I got: 7D, 17-55f2.8is, 70-200f2.8isMKii, 430exII, 430exII, S100

  
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Buylongterm
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Jan 27, 2013 15:26 |  #59

mxz600 wrote in post #15540478 (external link)
I should have returned it sooner, but i was trying to convince myself that it was OK. I have gone back to look at the only other 70-200 2.8 mkII at the store, I had him unbox it also, but it was unopened before, so if I exchange it for that one, I know it was opened by me first. I got 30 days to return, so if they give me a hard time, then I'll just return it.

Exactly. if I saw a nick in the paint and the packaging was definitely showed it was opened, I wouldnt of had enough time to start a thread about this. I'd be to busy rushing back to the store for a exchange or refund.


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mxz600
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Jan 27, 2013 16:33 as a reply to  @ Buylongterm's post |  #60

Ya, I have an overwhelming response from everyone here. I'll go back for an exchange. I'll give the manager the option to sell it to me as OPEN BOX or DEMO first, but if not worth it, take the replacement.


What I got: 7D, 17-55f2.8is, 70-200f2.8isMKii, 430exII, 430exII, S100

  
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