Approve the Cookies
This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and our Privacy Policy.
OK
Index  •   • New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Guest
New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Register to forums    Log in

 
FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 01 Mar 2013 (Friday) 10:30
Search threadPrev/next
sponsored links
(this ad will go away when you log in as a registered member)

Would you return this refurb 70-200 lens?

 
Toneaero
Member
Avatar
225 posts
Joined Feb 2011
     
Mar 01, 2013 10:30 |  #1

I know dust in the front and rear elements barely affects the photo but what the heck is this??? I recently got this from the latest refurb sale from Canon's website. Its not your usual piece of dust but some kind of crud....glue maybe?

So....two part question:
1. Does this affect the photo since its much larger than a piece of dust?
2. Would you go through the hassle of sending this lens back to canon hoping they would exchange it? (I wonder if Canon would pay to ship it back?)

Any one else have this kind of experience with Canon Refurbished or have this same crud in their lens?

IMAGE: http://www.tonysouphotography.com/photos/i-qhJnpnP/0/L/i-qhJnpnP-L.jpg


IMAGE: http://www.tonysouphotography.com/photos/i-SZXWNH4/0/L/i-SZXWNH4-L.jpg



  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)
BioSci
Senior Member
Avatar
412 posts
Gallery: 23 photos
Likes: 69
Joined Nov 2010
Location: Boston MetroWest Burbs
     
Mar 01, 2013 10:32 |  #2

I've never dealt with Canon on refurbs, but this clearly is a defect. I'd contact them and request a RMA as well as a prepaid shipping label. This shouldn't cost you anything but your time and serenity.


EOS R | 7D | 24-70 f/2.8L II | 70-200 f/2.8L II | 100-400 f/4.5-5.6L | 17-55 f/2.8 | 11-16 f/2.8

Tyo Photography (external link)

  
  LOG IN TO REPLY
SVT ­ Wylde
Senior Member
Avatar
251 posts
Likes: 6
Joined Feb 2011
Location: Cleveland Tennessee
     
Mar 01, 2013 10:57 |  #3

Yep, I'd get in touch with Canon and send it right back. This is very unusual for a refurb lens. Most everyone says they are top notch when they buy them.


Canon 60D / EF-S 17-55mm 2.8 / EF 70-200mm 2.8 L II / EF-S 18-135mm STM / 600EX Flash

  
  LOG IN TO REPLY
gjl711
According to the lazy TF, My flatulence rates
Avatar
55,302 posts
Likes: 2332
Joined Aug 2006
Location: Deep in the heart of Texas
     
Mar 01, 2013 11:04 |  #4

SVT Wylde wrote in post #15664849 (external link)
...This is very unusual for a refurb lens. Most everyone says they are top notch when they buy them.

I would return it or at least send it in for a cleaning.


Not sure why, but call me JJ.
I used to hate math but then I realised decimals have a point.
.
::Flickr:: (external link)
::Gear::

  
  LOG IN TO REPLY
Sir_Loin
Senior Member
Avatar
543 posts
Gallery: 4 photos
Likes: 91
Joined Oct 2010
Location: Leicestershire UK
     
Mar 01, 2013 11:05 |  #5

From the images and I can't be sure as it would have been better with a more close up view of the foreign object, but it looks to me like a bug?! Whatever, definitely send it back for a replacement.


EOS-1D MkIV, EOS 5D MkIII, EF 24-70mm f/2.8L II, EF 70-200mm f/2.8L IS II, EF 14mm f/2.8L II, EF 24mm f/1.4L II, FD 50mm f/1.2L, EF 50mm f/1.8 STM, EF 85mm f/1.2L II, EF 100mm Macro f/2.8L IS, EF 300mm f/4.0L IS, FD 300mm f/2.8L * EOS M5, EOS M3, EF-M 11-22mm f/4.0-5.6 IS, EF-M 18-55mm f/3.5-5.6 IS, EF-M 55-200mm f/4.5-6.3 IS, EF-M 22mm f/2.0, EF-M 28mm f/3.5 Macro IS * Speedlite 580EX II, Speedlite 430EX III-RT

  
  LOG IN TO REPLY
en4h
Member
Avatar
55 posts
Joined Feb 2013
Location: Connecticut
     
Mar 01, 2013 11:14 |  #6

Absolutely send it back but don't waste any time!!! If you need a quick turn around, you could ask them to send you another along with RMA and shipping label, at which point you return this one in the same box. Authorize them to charge a credit card for the second lens and agreement to credit you when the first one arrives. I did that with another product (not camera stuff) and it worked fine.


Pete G.
EOS 60D | 18-135 ef-s, 70-200 f4 L

  
  LOG IN TO REPLY
modchild
Goldmember
Avatar
1,469 posts
Likes: 1
Joined Jul 2011
Location: Lincoln, Uk
     
Mar 01, 2013 11:14 |  #7

I would email customer services and attach these 2 photos and I think you'd get a return label straight through. This is certainly not up to the usual standard of a Canon refurb. Must of been a monday morning or a friday afternoon build. It's just a shame you have to spend time without the lens you've already purchased.


EOS 5D MkIII, EOS 70D, EOS 650D, EOS M, Canon 24-70 f2.8L MkII, Canon 70-200 f2.8L IS MkII, Canon 100 f2.8L Macro, Canon 17-40 f4L IS, Canon 24-105 f4L IS, Canon 300 f4L IS, Canon 85 f1.8, Canon 50 f1.4, Canon 40 f2.8 STM, Canon 35 f2, Sigma 150-500 OS, Tamron 18-270 PZD, Tamron 28-300 VC, 580EX II Flash, Nissin Di866 MkII Flash, Sigma EM 140 Macro Flash and other bits.

  
  LOG IN TO REPLY
Motor ­ On
Senior Member
Avatar
941 posts
Likes: 50
Joined Feb 2007
     
Mar 01, 2013 11:16 |  #8

If it's cardboard from packing on the outside and blows right off then I'd attribute it to normal condition, if it's inside the glass I'd send them these photos and request a shipping label for them to repair or replace at their discretion. As far as effecting IQ, you're the one that needs to go take a photo with it and tell us if you see it causing a dark spot or blur area.

I got a lens from their refurb department not too long ago, appeared as new totally clean, however it came with a 90day warranty card though their website clearly advertises a 1 year warranty included with the lens.


Website (external link) | Facebook (external link) | Instagram (external link)

  
  LOG IN TO REPLY
Toneaero
THREAD ­ STARTER
Member
Avatar
225 posts
Joined Feb 2011
     
Mar 01, 2013 15:26 |  #9

Thanks for all the advice. It does appear to be cardboard fuzz.

I have called Canon and their customer service was wonderful. They offered to send me another lens and just ship back my original lens once I received the package. Unfortunately, they ran out of 70-200 2.8 II refurbs. So I will be sending it in for a free cleaning to their NJ facility. They even paid for shipping and insurance to ship it back. Like I said...great customer service.

I'll update this thread once I get it back....and hopefully cleaned.




  
  LOG IN TO REPLY
hoverta
Member
55 posts
Joined Jan 2012
     
Mar 01, 2013 15:40 |  #10

So this was inside the lens? Interesting. I just got a refurb that had a scratch on the front element on both sides. One external and one internal. Back it went too.




  
  LOG IN TO REPLY
Invertalon
Cream of the Crop
Avatar
6,495 posts
Likes: 21
Joined Jun 2009
Location: Cleveland, OH
     
Mar 01, 2013 15:45 |  #11

I got a 85L from Canon Direct that had a scratch on the front element. I called them and they exchanged it with another. I would do an exchange if it is a scratch.


-Steve
Facebook (external link)
Flickr (external link)

  
  LOG IN TO REPLY
danpass
Goldmember
Avatar
2,134 posts
Likes: 1
Joined Oct 2006
Location: Miami, FL
     
Mar 01, 2013 15:48 |  #12

my experience with canon refurbs has been very positive. lenses are like new.


Dan
Gallery (external link) | Gear/Feedback

  
  LOG IN TO REPLY
jbrackjr
Senior Member
481 posts
Likes: 35
Joined Dec 2011
Location: Georgia, USA
     
Mar 01, 2013 15:52 |  #13

I took the plunge the other day when they went on sale for 20% off. My 15-85 arrived in perfect physical condition. This was my first purchase of a refurb. Still shooting it to verify all functions work as they should.


Jim
Gear List

  
  LOG IN TO REPLY
samsen
Cream of the Crop
Avatar
7,468 posts
Likes: 239
Joined Apr 2006
Location: LA
     
Mar 01, 2013 15:54 |  #14

I got a pancake at same deal that is no way to say if it is new or refurb.
Exchange it instantly.


Weak retaliates,
Strong Forgives,
Intelligent Ignores!
Samsen
Picture editing OK

  
  LOG IN TO REPLY
jwm9289
Senior Member
Avatar
653 posts
Joined Dec 2011
Location: North Florida
     
Mar 02, 2013 17:12 |  #15

Yes......


Canon 6D | 16-35L II | 24-70L II | 70-200L II

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)

2,167 views & 0 likes for this thread
Would you return this refurb 70-200 lens?
FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
AAA
x 1600
y 1600

Jump to forum...   •  Rules   •  Index   •  New posts   •  RTAT   •  'Best of'   •  Gallery   •  Gear   •  Reviews   •  Member list   •  Polls   •  Image rules   •  Search   •  Password reset

Not a member yet?
Register to forums
Registered members may log in to forums and access all the features: full search, image upload, follow forums, own gear list and ratings, likes, more forums, private messaging, thread follow, notifications, own gallery, all settings, view hosted photos, own reviews, see more and do more... and all is free. Don't be a stranger - register now and start posting!


COOKIES DISCLAIMER: This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and to our privacy policy.
Privacy policy and cookie usage info.


POWERED BY AMASS forum software 2.1forum software
version 2.1 /
code and design
by Pekka Saarinen ©
for photography-on-the.net

Latest registered member is sandyn1024
666 guests, 241 members online
Simultaneous users record so far is 15144, that happened on Nov 22, 2018

Photography-on-the.net Digital Photography Forums is the website for photographers and all who love great photos, camera and post processing techniques, gear talk, discussion and sharing. Professionals, hobbyists, newbies and those who don't even own a camera -- all are welcome regardless of skill, favourite brand, gear, gender or age. Registering and usage is free.