Approve the Cookies
This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and our Privacy Policy.
OK
Index  •   • New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Guest
New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Register to forums    Log in

 
FORUMS Community Talk, Chatter & Official Stuff The Lounge 
Thread started 05 Mar 2013 (Tuesday) 19:10
Search threadPrev/next
sponsored links
(this ad will go away when you log in as a registered member)

Get a refund but keep the item through Amazon?

 
Josh ­ V
Member
Avatar
236 posts
Likes: 1
Joined Jan 2008
Location: Southern California
     
Mar 05, 2013 19:10 |  #1

So I was going to return a Umbrella that I ordered last week through Amazon. I didn't want the umbrella because it didn't have the detachable Black back to use as a shoot through. It could only be used to reflect light.

Anyway, I went through the process of of retuning the item online when a pop up appeared and said "as a valued customer you can keep the item and we will still send you a refund"

I've never seen anything like this anywhere in my life. Not complaining at all but just wondering what gives? Anyone else ever get this? I think my faith in customer service might be restored!

Oh well, an extra $20 bucks for me! Drinks for everyone! (OK maybe just one other person)


5D Mark II, 580 ex II, 24-70mm f/2.8L

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)
solepatch
Goldmember
Avatar
1,202 posts
Gallery: 1 photo
Likes: 124
Joined Jun 2012
Location: Lexington Ky
     
Mar 05, 2013 19:19 |  #2

Never heard of anything like that happening with a company as large as Amazon. But heck that's awesome of them. Maybe it saves them money if they don't have to spend time/resources restocking the merchandise or they may have just been getting rid of that specific product when it got returned.


Aaron
Canon 6D | 70D | Σ35 F/1.4A | Tamron 24-70 F/2.8 Di VC USD | 40 F/2.8 | 85 F/1.8 | 70-210 F/3.5-4.5 | Rokinon 14 F/2.8 | 430ex ii | YN-622C | Zoom H4N
Canon EOS M | 22 F/2 Pancake | C/Y Zeiss 50 F/1.4 t*

  
  LOG IN TO REPLY
samsen
Cream of the Crop
Avatar
7,468 posts
Likes: 238
Joined Apr 2006
Location: LA
     
Mar 05, 2013 19:32 |  #3

That is because another customer pays your part.


Weak retaliates,
Strong Forgives,
Intelligent Ignores!
Samsen
Picture editing OK

  
  LOG IN TO REPLY
Flores
Goldmember
1,179 posts
Likes: 2
Joined May 2010
Location: TEXAS
     
Mar 05, 2013 19:48 |  #4

more expensive to restock, relist as 'used' for less money, than it is to just refund your money. simple maths.

should make you wonder what the margin was on the item in the first place.




  
  LOG IN TO REPLY
cdiver2
Goldmember
Avatar
1,032 posts
Likes: 67
Joined Feb 2012
Location: Safety Harbor Fl
     
Mar 05, 2013 21:58 |  #5

Not with Amazon but I ordered on line a spindle of 100 ink jet printable DVDs. when they arrived I got laser printable disks. I called the Co and said I must have hit the wrong button if I send them back would you send the right one's. I was told keep them and we will ship the correct one's out today, they did.




  
  LOG IN TO REPLY
PacAce
Cream of the Crop
Avatar
26,868 posts
Likes: 29
Joined Feb 2003
Location: Eastern PA, USA
     
Mar 06, 2013 12:31 |  #6

That happened to my daughter the other day. She wanted to return a book to Amazon (it was still in the box unopened). They refunded her the money but told her to keep the book.


...Leo

  
  LOG IN TO REPLY
mikeinctown
Goldmember
2,100 posts
Likes: 228
Joined May 2012
Location: Cleveland, Ohio
     
Mar 15, 2013 12:17 |  #7

Because on certain things amazon pays for the return shipping. (if the item had something wrong with it)

I've had to file two A-Z claims through Amazon. The first was with a video game I bought and it was listed as like new condition with all media. The instructions were missing, the case was cracked, and the disk had lots of fine scratches. I e-mail the seller and he launches into a tirade swearing at me in the e-mail reply. I contact Amazon and the booted him as a seller, refunded my $$ and told me to keep the game.

Most recently I ordered a Lowepro pack from a seller and it didn't have the waist belt. After getting nowhere with the seller I filed a claim. Got a refund and was asked to ship back, but Amazon wanted to knwo the return shipping charges so they could credit me for that too. I would imagine if the item was cheap enough they would just say keep it.




  
  LOG IN TO REPLY
DantheCanonMan
Member
104 posts
Likes: 1
Joined Apr 2010
Location: Wichita Falls, TX
     
Mar 18, 2013 00:59 |  #8

Has happened to me a few times, with Amazon and most recently with B&H Photo. As others have stated, sometimes the cost to return/restock an item outweighs what the item is worth.




  
  LOG IN TO REPLY
toolman21
Goldmember
Avatar
1,027 posts
Gallery: 2 photos
Likes: 3
Joined Jul 2011
Location: Memphis
     
Mar 19, 2013 14:47 |  #9

Similar thing happened to be a couple years ago. I ordered a webcam that was 40-50 bucks I guess. I waited a week (had prime) and it hadn't gotten here, no tracking etc it just said at the facility. I emailed Amazon and asked what was up they said they had no idea it must have gotten lost. They sent another that got there in two days. About 3 weeks after that the first one showed up at my door. I emailed Amazon and they told me just to keep it.


Toolman21 - Canon 60d & T1i (sold) - Canon 17-55 | Canon 17-85 | Canon 50mm 1.4 | Sigma 10-20 | Canon 55-250
My Flicker (external link) | Like me on Facebook to follow my He-Man 365 nonsense (external link)| www.heman365.com (external link)https://www.facebook.c​om …n-Digital/34796106523515​2 (external link)

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)

6,102 views & 0 likes for this thread
Get a refund but keep the item through Amazon?
FORUMS Community Talk, Chatter & Official Stuff The Lounge 
AAA
x 1600
y 1600

Jump to forum...   •  Rules   •  Index   •  New posts   •  RTAT   •  'Best of'   •  Gallery   •  Gear   •  Reviews   •  Member list   •  Polls   •  Image rules   •  Search   •  Password reset

Not a member yet?
Register to forums
Registered members may log in to forums and access all the features: full search, image upload, follow forums, own gear list and ratings, likes, more forums, private messaging, thread follow, notifications, own gallery, all settings, view hosted photos, own reviews, see more and do more... and all is free. Don't be a stranger - register now and start posting!


COOKIES DISCLAIMER: This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and to our privacy policy.
Privacy policy and cookie usage info.


POWERED BY AMASS forum software 2.1forum software
version 2.1 /
code and design
by Pekka Saarinen ©
for photography-on-the.net

Latest registered member is mogeqq
981 guests, 278 members online
Simultaneous users record so far is 15144, that happened on Nov 22, 2018

Photography-on-the.net Digital Photography Forums is the website for photographers and all who love great photos, camera and post processing techniques, gear talk, discussion and sharing. Professionals, hobbyists, newbies and those who don't even own a camera -- all are welcome regardless of skill, favourite brand, gear, gender or age. Registering and usage is free.