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FORUMS Marketplace & Market Info Market Watch 
Thread started 09 Mar 2013 (Saturday) 13:45
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Really Right Stuff Customer Service

 
w00tabulous!
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Mar 10, 2013 16:46 |  #16

craig_k wrote in post #15699234 (external link)
there is a "live-chat" feature on the website thats maintained during regular business hours, where any product question\help will be handled immediately..no wait for any email correspondance or the toll free tele number would work as well .......

Thanks Craig. It must be my eyes, but i seem to be missing the live-chat button on their website. Could you point me in the right direction? Thanks again.


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NewEnglandPhotographer
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Mar 10, 2013 16:55 |  #17

i don't see it either.


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bps
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Mar 10, 2013 17:26 |  #18

The reason you guys don't see it is because it's Sunday afternoon (as of this posting) and they only offer the Live Chat feature when they are open during the week.

Bryan


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w00tabulous!
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Mar 10, 2013 17:52 |  #19

Normally a commercial website will show the button, but it will state; "live-chat offline". I doubt they remove the button every evening/weekend, but this could be possible indeed. I'll keep an eye on it during the next week, thx ;)


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pwm2
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Mar 10, 2013 18:05 |  #20

It really would be nice to get a quotation based on that photo - then RRS would make sure to correctly identify everything.

And lots of companies do give rebates if specifically receiving requests for quotations. I have saved quite a lot of money that way.


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bps
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Mar 10, 2013 22:58 |  #21

^^^ Yep, buying that much stuff in a bundle, I would ask for a discount. I bet they may knock off 5-10%.

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w00tabulous!
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Mar 11, 2013 02:45 |  #22

I was hoping to get a discount indeed. Well, hope to get in touch with them soon :D


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MDJAK
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Mar 11, 2013 05:23 |  #23

Did you use a web form of email directly to info@reallyrightstuff.​com (external link)?

Also, they have a toll free number but don't know if its international. I'd be surprised I'd it's not.

I've found over the years, having recently purchased one of their tripods, that their service is among the best in the industry.

Mark




  
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w00tabulous!
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Mar 11, 2013 06:08 |  #24

I also can't seem to find the web form, Mark.

Besides..
When i try to register a account on RRS it asks me to fill out the security question (re-captcha, anti-spam), but this image verification thing is no-where to be seen on the registration page.. I tried IE 10, Mozilla and Chrome.

Really not right stuff haha!


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w00tabulous!
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Mar 11, 2013 15:19 |  #25

craig_k wrote in post #15699234 (external link)
there is a "live-chat" feature on the website thats maintained during regular business hours, where any product question\help will be handled immediately..no wait for any email correspondance or the toll free tele number would work as well .......

Thanks again for this Craig. As a matter of fact the live-chat button does only appear during regular business hours. Sorry i doubted that.
Never seen it before. Just spoke to Mark and he said Spencer is going to check my e-mail / create a quote. Can't wait :cool:

I'll keep you posted!


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MDJAK
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Mar 11, 2013 15:41 |  #26

great. I was actually meaning if you used a web form, sometimes those take longer for a reply than a direct email. Glad you got in touch with them.

And I hate those antispam things, where you have to decipher the words. I realize they serve a valuable purpose, but often times all it does is keep me out. :lol:




  
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w00tabulous!
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Mar 11, 2013 16:22 |  #27

MDJAK wrote in post #15703287 (external link)
great. I was actually meaning if you used a web form, sometimes those take longer for a reply than a direct email. Glad you got in touch with them.

And I hate those antispam things, where you have to decipher the words. I realize they serve a valuable purpose, but often times all it does is keep me out. :lol:

Oh like that, yes got to agree ;)

I wonder if they don't notice no new accounts are being made (which means no new orders are placed directly via their website), because this re-captcha image verification
isn't showing up in most common browsers and users are obligated to fill out this verification ..which they can't even see!

When i receive my quote i will inform them about this fact because this is a big issue for them.


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Mar 14, 2013 17:23 |  #28

Just wanted to mention my experience with RRS customer care has changed from negative to very positive! :)

Mark, Jim and Spencer were very helpfull via live chat and/or e-mail.

Now, i arrived at the point where there's almost no turning back. But before i buy the setup mentioned before (as been seen in the image in a previous post of this thread) i would like to hear your opinion if it's really a good idea, or not, to buy this setup? It is a huge amount of $$$ to me and i need to be sure this setup would come in handy when shooting with my 7D + Canon 100mm 2.8 L IS or MP-E 65? Or is this setup only ment for the 180mm macro lens?

Thanks in advance for sharing your thoughts!


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bruceq
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Mar 14, 2013 18:56 |  #29

That's a huge some of money you're about to spend. No doubt it's the top of the line though. Honestly, I would shoot a PM to LordV who posts on the Macro forum if you're wanting honest input and opinions. His shots are simply phenomenal and he's very helpful.


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bps
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Mar 14, 2013 23:56 |  #30

^^ Yep, LordV is a true expert in this realm and he always offers up sound and solid advice.

Bryan


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