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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 27 Mar 2013 (Wednesday) 18:27
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24-105mm is usm L lens

 
benbo
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Mar 27, 2013 18:27 |  #1

I have had this lens for about 6 years and up to now had no problems at all, this week I have been out shooting snow landscapes when a problem occurred, on the odd occasion I got an error message saying the lens contacts needed cleaning, and it failed to take the image, I cleaned the contacts, but every now and then the same thing would occur, has anyone else had this problem, and how do I fix it.


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dballphotography
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Mar 27, 2013 18:44 |  #2

I had a friend who had the same issue, same lens...ended up having to be sent back to canon. I believe the repair cost him about £85 (bout $128) to be fixed.


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Silverstonev8
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Mar 27, 2013 18:46 |  #3

Any way to try it on another body?


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Jeff's ­ Challenger ­ RT
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Mar 28, 2013 14:00 as a reply to  @ Silverstonev8's post |  #4

I had the exact issue with my 24-105. On my T3i I would get the error about every 2-3 pictures. I took it to a camera store where the tech tried it on 3 different models and the lens worked perfectly! I went ahead and sent it to canon to have them check. They did have to do a repair. Cost me $380.00 (inc shipping charges). It now works perfectly on all my bodies. So, from experience, just because it works on another body, still may have an issue. Take care, Jeff




  
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w0m
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Mar 28, 2013 16:01 |  #5

I had the same issue with my first Tokina 11-16; was a lose internal cable. After 6 years of solid use sounds like somethings come loose inside of your trusty 24-105L :(


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benbo
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Mar 28, 2013 18:01 |  #6

Thanks everyone, looks like it'll have to go back to canon.


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cthetoy
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Mar 28, 2013 18:13 |  #7

Quite common problem for the 24-105. The aperture cable is failing. You won't get any problem if you shoot f/4.0. Canon can fix it.




  
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slangford
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Mar 28, 2013 18:22 |  #8

It is most likely to be the aperture ribbon cable. Rather than trying to take a photo, select manual or aperture mode, choose a small aperture (f/11 ish will be fine), frame a shot then use DOF preview button to stop the aperture down. If it fails at this point, it's the aperture cable. Note also that this problem will be worse at some focal lengths than others, since sometimes the broken cable will make contact, othertimes it won't.

As for the fix, Canon are likely to charge around £120 from my knowledge. It's possible to repair yourself if you have the right tools etc, and will cost from £10 to £50 depending on how you want to do it, and how good you are at soldering! If you're anywhere near London I'd be happy to have a look at it with you.




  
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imagesbybarbara
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Mar 28, 2013 18:25 |  #9

I had the very same problem a repair is needed.


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robonrome
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Mar 28, 2013 23:04 |  #10

cthetoy wrote in post #15766846 (external link)
Quite common problem for the 24-105. The aperture cable is failing. You won't get any problem if you shoot f/4.0. Canon can fix it.

Yep that's the problem alright. Cost me $300 au to fix


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24-105mm is usm L lens
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