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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 03 Apr 2013 (Wednesday) 15:48
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Scratch on the new lens- What do u think?

 
jimewall
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Apr 06, 2013 11:12 as a reply to  @ post 15797005 |  #16

It does not look like a reflection (but anything is possible). It also could be a hair or something inside that move around when shipped? Unless it was on the outside of the lens (which I'm sure you checked)!?! I would be afraid of it shifting back.

If they will not replace the lens, then I'd ask for you money back and find a new dealer. If they send a new lens, I hope you wrote the serial number down so they don't send you the same lens.


Thanks for Reading & Good Luck - Jim
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Mag-1981
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Apr 06, 2013 11:38 as a reply to  @ jimewall's post |  #17

It is definitely on the inside, looks like somewhere in the middle section. The tricky part of it is, that it can only be seen if you position the lens so the light hits it at the certain angle. That's probably why the guys from the shop couldn't locate it taking just a brief look. But then, it's clearly there, it was easy enough for me to spot it just at the very first look at the lens and easy enough to photograph it. And whatever it is, even if it's just a reflection of sth in the lens assembly, I believe it shouldn't really be there, since other copies of this lens didn't have it. The shop staff are adamant it's not a valid reason to request replacement since they can not see it...




  
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Mr.Noisy
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Apr 06, 2013 14:37 |  #18

Mag-1981 wrote in post #15797242 (external link)
The shop staff are adamant it's not a valid reason to request replacement since they can not see it...

The shop should replace the lens or offer your money back under the sale of faulty goods act, its your right if you feel the goods you bought are faulty or damaged, ring them up, stay polite, people respond better when your polite to them, make your point and insist the item is changed or you expect a full refund, its your right as a consumer, There is only one place I buy lenses in the UK and thats Calumet, they are not the cheapest but the service is 2nd to non, good luck, keep at them ;)


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Billginthekeys
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Apr 06, 2013 14:48 |  #19

Wow, while I disagree with the "buy to try and return" mentality many seem to have in the age of free internet shipping and no questions asked returns, not offering a refund or exchange on an item with a documented visable defect seems to be very poor customer service at best. I would get my money refunded, and then do business with a different shop from now on.


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marcosv
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Apr 06, 2013 15:54 |  #20

Mag-1981 wrote in post #15797242 (external link)
It is definitely on the inside, looks like somewhere in the middle section. The tricky part of it is, that it can only be seen if you position the lens so the light hits it at the certain angle.

Just to disprove the seller's position, have you ever tried looking at other copies of the same lens in the same way you found the scratch?


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jimewall
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Apr 06, 2013 17:12 |  #21

marcosv wrote in post #15797839 (external link)
Just to disprove the seller's position, have you ever tried looking at other copies of the same lens in the same way you found the scratch?

In post 15 & 17 he implied/said he did.


Thanks for Reading & Good Luck - Jim
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Mag-1981
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Apr 06, 2013 17:22 as a reply to  @ marcosv's post |  #22

Well, the refund is not an option anymore, as I took the lens on finance and it's now past the credit agreement withdrawal date (due to UK BH Royal Mail delay). I do feel kind of helpless, as they are telling me, they can not see the scratch. Here I've posted just one of a few photos I took (not even the best one), that were send to the seller. The scratch might be easily overlooked, but it's still very obvious. I guess I am more likely to find it as it's me who is paying and it's not a particulary cheap lens as well. Their line of defence is - we can not see it - it's not there.




  
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DreDaze
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Apr 06, 2013 17:28 |  #23

if they don't see a scratch, they should have no problems selling that copy to someone else...they should just give you a new copy...as long as the other one doesn't show any abuse


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Mag-1981
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Apr 06, 2013 17:58 |  #24

They left it till Monday to make a final decision. I'll keep you updated.




  
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Submariner
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Apr 06, 2013 18:40 as a reply to  @ Mag-1981's post |  #25

Sorry with that documented fault explain you would like your money back. Goods and services act 1982 and the sale of goods act.
Tel them you are not prepared to wait but unless they agree to a full refund, you will be instructing a solicitor to recuperate the funds and the legal fees to do so and informing Trading standards. If they are part of a chain, ask for the name of the FD.

Also please name and shame this shop.

Get tough now it works every time.

Oh and calumet are brilliant!


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Disqualifier
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Apr 06, 2013 19:16 |  #26

Wow that is some shady dealing. If they don't refund / replace I would follow up with some legal action against them..


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Mag-1981
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Apr 12, 2013 16:54 as a reply to  @ Disqualifier's post |  #27

After all I've received my replacement. Some dust specks under the front element but no scratches and I am keeping it as it's such a great performer. But seriously, Canon should take closer look at their QC. From my experience it's like 1 in 10 lenses that comes acceptable, not perfect, just acceptable.




  
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ChuckingFluff
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Apr 12, 2013 18:00 |  #28

Just curious, what lens is it? Can you see any problems when you take pictures with it?




  
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Scratch on the new lens- What do u think?
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