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Thread started 23 May 2013 (Thursday) 15:41
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Black Rapid - now THAT'S customer service

David ­ Stallard
1,166 posts
Gallery: 89 photos
Likes: 927
Joined Apr 2012
Location: Essex - UK
May 23, 2013 15:41 |  #1

My wife bought me one of the early Black Rapid RS-7 straps about 5 years or so ago and I have sworn by it ever since - carries the 1D mk4 with 300 2.8 all day long without a problem. It had an early version of the 'locking' clasp on the strap which occasionally got stuck and took a fair bit of 'persuasion' to unlock it. Well I decided to order a replacement and contacted Black Rapid only to get an email back saying how sorry they were about the issues I had, and that it was a very early design / part - could I supply them with my address as they would like to send me a replacement 'new version' strap.

To say I am surprised as well as impressed is an understatement, I will continue to praise and support the company as I have always done - and people wonder why sometimes paying that little bit more for an original product rather than a cheaper 'copy' is the way to go.

So a HUGE thumbs up to Black Rapid from me!!!


EOS box that goes click and some tubes with glass in them on the front.
http://www.davidstalla​ (external link)

Senior Member
977 posts
Likes: 3
Joined May 2007
Location: Maine
May 24, 2013 20:40 |  #2

I had a similar experience. Had a problem with the my RS-7 where i bought a new locking carabiner hook to replace one that broke. When i couldn't figure out how to put it on to replacement the old one I contacted them by email. They apologized and sent me a completely brand new replacement for the entire strap at no cost! Great service for sure. Bought a RS-Sport one to go with my RS-7 and now considering buying the new Yeti.

Steve Waldstein
Love to Shoot - a Digital SLR (and now a Mirroless ILC) are my weapons of choice
Gear List

Senior Member
665 posts
Likes: 1
Joined Feb 2008
Location: The O.C.
May 24, 2013 20:49 as a reply to  @ swldstn's post |  #3

they did the same for me, except it was put in a regular envelope with no reinforcement, etc. the envelope tore around the part and it slipped out somewhere during shipping... i didn't bother them for another one :oops:

Canon EOS M | G7 X | S90

Senior Member
861 posts
Joined Jun 2009
Location: NE Indiana
May 25, 2013 09:52 |  #4

For the profit they make on their made in China stuff they should replace for free all the bad early products.

materialism ~
preoccupation with or emphasis on material objects, comforts, and considerations, with a disinterest in or rejection of spiritual, intellectual, or cultural values.

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Black Rapid - now THAT'S customer service
FORUMS Canon Cameras, Lenses & Accessories Canon Accessories 
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