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Thread started 11 Jul 2013 (Thursday) 07:12
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Lowepro warranty. .. anyone claim one?

 
pawelgawel
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Jul 11, 2013 07:12 |  #1

Hey guys,
I have a lowepro classified 250aw. Its about 3 years old now. I noticed the rain cover binded together at a junction where plastic coating is for the strap insert. Its impossible to seperate it without ripping the cover. Also the sholder padding has degraded to almost the internal padding.
Does anyone have experience with warranty claims with lowepro? They state natural wear is not covered. Not sure if the degraded padding to internal material is normal.

Any input is appreciated.

Also, the bag was purchased at Henry's here in Canada. It states that a lowepro dealer has to estimate the damage. Would that be the store?


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pdrober2
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Jul 11, 2013 07:20 |  #2

i have no experience with them, but the problems you describe and the fact that its 3 years old lead me to believe that you won't get much support. i think the shoulder padding wear will be deemed "natural wear."


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2mnycars
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Jul 11, 2013 10:11 |  #3

Give it a shot! I have found their customer service excellent.
LowePro is owned by Daymen.
I have not claimed for a worn out bag, but they have replaced straps for me.

Think Tank customer service is excellent too.

Give Henry's a chance. I bet they'll help


Dave

  
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silvrbullet
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Jul 11, 2013 11:25 |  #4

I know they will send out replacements for worn out buckles and things like that, so I would give it a shot. Sometimes companies will surprise you, and send out a whole new item. You never know until you try!


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Wilt
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Jul 11, 2013 12:34 |  #5

I once sent a lens case back to Lowepro for zipper repair. Although this particular case was purchased used, and I expected to pay for zipper repair after getting a repair estimate, back comes a brand new lens case!!! They stand behind their products.


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pawelgawel
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Jul 11, 2013 14:16 |  #6

Ill give it a shot.. id be happy with a new one :) but a new strap will also do. Im worried about the rain coat that is stuck together. I tried to seperate it but began to rip slightly so I stopped.
I do like their product. Got a flipside 400aw and love it.


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sgstandard68
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Jul 13, 2013 14:38 |  #7

My one experience with Lowepro customer service was great. I had a Slingshot bag with a strap that was tearing loose. They sent a brand new replacement bag. Zero hassle.


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nardes
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Jul 13, 2013 17:29 |  #8

I had a 10 year old Orion AW waist bag where the foam padding in the waist belt disintegrated into granules/powder and Lowepro in Australia offered to replace it with a new model, although at ½ price, which seemed fair after 10 years.

Cheers

Dennis




  
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Max ­ Headroom
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Jul 14, 2013 01:24 as a reply to  @ nardes's post |  #9

Hi, I recently contacted the Lowepro agents here in Australia as I had an older bag that had the coatings flaking off of the zipper protectors internal to the bag (Lowepro Commercial AW).Bag only used indoors and really babied!
I sent them photos and they offered me a replacement bag (new model) at about a 3rd of current market price to replace the bag. Great service and very helpful. Big thankyou goes out to Dawn at Maxwell International Industries (Australia). So my advise is drop your local distributors a line and see what they can do for you. Lowepro will do what they can but you need to make them aware :)




  
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SMP_Homer
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Jul 14, 2013 22:15 |  #10

4 year old slingshot 200 had a zipper separating from bag... They sent the 202 replacement after I sent in my bag


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MajesticMomentsPhoto
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Jul 15, 2013 21:09 |  #11

I have dealt with their customer service dept several times. Each time it has been nothing less than stellar regardless of the product or it's age.


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pawelgawel
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Jul 16, 2013 22:24 |  #12

I emailed the customer service in Marham, they gave me a REM # to ship it back, but Ill be in Toronto this week and will do it personally... hopefully this will work. Henry's was about to give me a new one but couldn't find the purchase history on their system (i didn't have the original receipt) as the person selling the product didn't put it in under my name properly.

anyways, will keep you guys updated.


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pawelgawel
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Jul 17, 2013 13:20 |  #13

Update

Got a new bag!! No questions asked, just an apology for slow service ;)
Couldn't be happier!!
A+ for lowepro service


5D3 x2 | 16-35 2.8L II | 24-70 2.8L | 70-200 2.8L II | 85 1.2L II | S 50 1.4 ART | S 1.4x | YN600EXRT x3 | Bowens 400RX | Lowepro LOVE :)
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NU27D
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Jul 17, 2013 13:24 |  #14

pawelgawel wrote in post #16128711 (external link)
Update

Got a new bag!! No questions asked, just an apology for slow service ;)
Couldn't be happier!!
A+ for lowepro service

Contact them! They were very fair with me on a zipper issue.




  
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pawelgawel
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Jul 17, 2013 14:10 |  #15

I did.. they gave me a new one


5D3 x2 | 16-35 2.8L II | 24-70 2.8L | 70-200 2.8L II | 85 1.2L II | S 50 1.4 ART | S 1.4x | YN600EXRT x3 | Bowens 400RX | Lowepro LOVE :)
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Lowepro warranty. .. anyone claim one?
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