I joined Canon's CPS program after reading this review and didn't have a positive experience with the loan program as you guys. I sent them an e-mail requesting to evaluate the 5DMKIII. I got an e-mail that said, "It's not available." So I responded with, "Is there a waiting list? If so, can you put my name on it?" He then replied with, "We don't keep a list."
So I was quite annoyed with his short responses at this point because I thought he was rude. So I basically questioned how the heck the CPS program is supposed to work and how was I ever supposed to get my hand on something if there's no waiting list. I sarcastically asked if I was supposed to e-mail him every day to ask if something is available. I got a response of, "You don't have to e-mail every day. Once a week is good enough."
Seriously?! SO I can wait for 5 months and if someone just happens to come around and happens to send an e-mail at the right time, he'll get it before me? Like I have nothing better to do than constantly ask if something is available. I was totally not expecting this. I have always been impressed with Canon's other services.
I think you're being a bit harsh, the 5DIII is a brand new camera, stores can't even keep them in stock so the position of CPS is quite understandable. I had a great experience borrowing a 1DIV & 35L from them and I'll definitely be using them again.
Edit: to the other poster, as far as insurance goes, try insured registered mail next time. I insured ~$7k for about $60 bucks I think and CPS received the gear in about 3 days when the post office estimated 1 week for delivery. If people don't start using our USPS, it will be gone. Sure there have been some horror stories but insurance is insurance....