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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 08 Oct 2013 (Tuesday) 15:28
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Service Notice: Charging the Canon Battery Pack LP-E6

 
auto-clicker
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Oct 08, 2013 15:28 |  #1

Thank you for using Canon products.

Affected Product
Canon LP-E6 Battery Pack when used with the Canon LC-E6 Charger
(Compatible with Canon EOS 5D Mark III, EOS 5D Mark II, EOS 6D, EOS 7D, EOS 70D,
EOS 60D, EOS 60Da)

Symptom
In rare cases, the orange lamp on the Canon Battery Charger LC-E6 will blink rapidly at regular intervals when the Canon Battery Pack LP-E6 is inserted. In such cases, charging the Canon Battery Pack LP-E6 in the Canon Battery Charger LC-E6 is not possible.
Battery Condition

Charge Lamp
Color

Indicator
Standby for charge

Orange

Blinks once per second
Communication error

Blinks rapidly
0 - 49%

Blinks once per second
50 - 74%

Blinks twice per second
75% or higher

Blinks three times per second
Fully charged

Green

Lights up
This symptom may occur when a Canon Battery Pack LP-E6 has been discharged due to being unused for a prolonged period of time, such as when it is first purchased.
If this occurs, please follow the procedure below.

Procedure

Plug the Canon Battery Charger LC-E6, with the Canon Battery Pack LP-E6 inserted, into a power outlet.
Wait for 20 seconds.If during this time the orange lamp blinks once per second, please continue to charge the battery until the green lamp lights up, which indicates a full charge. At this point, the battery is ready for normal use, and there is no need to follow the remaining steps.
If during this time the orange lamp blinks rapidly, please move on to Step 3 of this procedure.
If the orange lamp blinks rapidly, remove the Canon Battery Pack LP-E6 from the Canon Battery Charger LC-E6.
Wait for 10 seconds.
Reinsert the Canon Battery Pack LP-E6 into the Canon Battery Charger LC-E6.
The Canon Battery Charger LC-E6’s orange lamp should begin to flash slowly (once per second) and charging will begin.Please note: If the orange lamp blinks rapidly again, please repeat steps 3-5 above. If, after a third attempt, the Canon Battery Pack LP-E6 does not charge, please contact the Canon Customer Support Center for assistance.
Charge the Canon Battery Pack LP-E6 until the green lamp on the Canon Battery Charger LC-E6 illuminates, signifying that the Canon Battery Pack LP-E6 is fully charged.

Use of non-genuine Canon Battery Packs
The situation may also occur when attempts are made to charge non-genuine Canon Battery Packs in the Canon Battery Charger LC-E6. However, the procedure provided above does not apply to the use of non-genuine Canon products.


This came in my email.




  
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dlsfever
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Oct 08, 2013 17:08 |  #2

I got the same email too.


Dan

5D III | 60D | Canon 10-22mm | Canon 17-55mm 2.8 | Canon 50mm 1.8 | Canon 70-200 2.8L IS II | Canon 100mm 2.8L | Sigma 35mm 1.4 | Lensbaby 2.0 | Canon 430 EX II/600 EX RT | YongNuo YN560 II

  
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Canajun
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Oct 08, 2013 17:35 as a reply to  @ dlsfever's post |  #3

I haven't used my charger/battery since I bought my 7D. I've been using a battery grip with eneloop batteries.

I guess I should at least use the charger & battery from time to time.


Jun.Roberto.Dizon.Greg​orio
My Photographic Gears.

I Like Shooting Animals Than People.

  
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garciarf
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Oct 08, 2013 22:15 |  #4

I'm pretty sure I experienced this last year the night before Aviation Nation 2012. At first I thought I had a bad battery, but tried somebody elses charger and it worked fine. I have no idea what I did, but eventually I got my batteries to charge.


Felipe G
EOS 1Ds, 1D Mark III, 7D, XT. 18-55, 70-200 f4L, 28-135, 28-70 f2.8L, 40mm 2.8, Tokina 12-24, Sigma 80-400 OS, EF 100-400 f4.5-5.6 L IS, 1.4x Extender III.
My Gallery: http://fgrphoto.smugmu​g.com/ (external link)
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ejenner
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Oct 08, 2013 23:21 as a reply to  @ garciarf's post |  #5

Ha. I've had this with non-Canon batteries. The problem I have is that I often charge batteries that are not very discharged so it's hard to tell if it's charging or not.

Basically if it's not charged in an hour or so, or I know the battery is low and the charger starts blinking rapidly as soon as I put the battery in then I take out the battery, wait a few seconds and put it back in and it's fine.


Edward Jenner
5DIV, M6, GX1 II, Sig15mm FE, 16-35 F4,TS-E 17, TS-E 24, 35 f2 IS, M11-22, M18-150 ,24-105, T45 1.8VC, 70-200 f4 IS, 70-200 2.8 vII, Sig 85 1.4, 100L, 135L, 400DOII.
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1Tanker
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Oct 08, 2013 23:53 as a reply to  @ ejenner's post |  #6

Thanks for posting this! :)

I didn't get this email


Kel
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vitacura
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Oct 09, 2013 00:30 |  #7

Interesting.. thanks for the info.


Gear & Feedback

  
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Submariner
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Oct 09, 2013 04:18 |  #8

Very interesting.
I did have a weird incident that the battery went dead after 199 images.
Generally i can shoot 400 images in an all day shoot and still have 50% + battery charge.

My process is finish the shoot put in 2nd charged Battery and put the old 1/2 discharged one on the charger overnight.

Maybe I hit this problem and didnt even see it.

I am assuming as long as it shows the steady green light, then it is fully charged?


Canon EOS 5DS R, Canon EF 70-200 F2.8 L Mk II IS USM, Canon EF 70-300 F4-5.6 L IS USM, EF 40mm F2.8 STM , RC6 Remote. Canon STE-3 Radio Flash Controller, Canon 600 EX RT x4 , YN 560 MkII x2 ; Bowens GM500PRO x4 , Bowens Remote Control. Bowens Pulsar TX, RX Radio Transmitter and Reciever Cards. Bowens Constant 530 Streamlights 600w x 4 Sold EOS 5D Mk III, 7D, EF 50mm F1.8, 430 EX Mk II, Bowens GM500Rs x4

  
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jmark252
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Oct 09, 2013 07:30 |  #9

Interesting. I have both the 7D & 5D3 and have not received the notice. I have 5 Canon batteries and have not had any problems. Thanks for posting.




  
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VisualUniverse
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Oct 11, 2013 23:27 as a reply to  @ jmark252's post |  #10

I have 4 Canon brand batteries. My 6D now gives me a "battery communication" error message when I use any of them, and no longer shows the battery life. When I received this notice, I decided to see what the blinking pattern was for each. Yikes!

1 = 1 blink per second :D
1 = 2 blinks per second :confused:
2 = 3 blinks per second :(

Guess I'll be calling Canon for 3 of the batteries and the 6D issue. Yes, I did put in the only good battery and the 6D still gives me the error.


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ejenner
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Oct 11, 2013 23:35 |  #11

Submariner wrote in post #16357514 (external link)
I am assuming as long as it shows the steady green light, then it is fully charged?

Yes, with this issue the orange light just keeps flashing and never turns green.


Edward Jenner
5DIV, M6, GX1 II, Sig15mm FE, 16-35 F4,TS-E 17, TS-E 24, 35 f2 IS, M11-22, M18-150 ,24-105, T45 1.8VC, 70-200 f4 IS, 70-200 2.8 vII, Sig 85 1.4, 100L, 135L, 400DOII.
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Eastcoast
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Oct 12, 2013 06:53 |  #12

I have two LP-E6 battery chargers, one came with the 7D and one came with the 6D.
I have 4 batteries, 2 from Sterling Tek and 2 original Canon.

One of the chargers will not charge either of the Sterling Tek batteries no matter what you do, goes immediately to the blinking rapidly state always. For the life of me I cannot remember which carger it is but I think the 7D charger is the one that works with the Sterling Tek batteries.

The other one is cranky with one of the sterling Tek batteries, going to the blinking rapidly state after charging to almost full. I can remove the battery, wait for a couple of seconds, put it back in and it willl continue to the end.

My 6D will not allow the use of the Sterling Tek batteries, gives me the "battery communication error". They still seem to work fine in the 7D.

Other than that I always carry the AA battery pack with eneloops. Highly recommend the eneloop.


John
Canon R5/1DX and some Canon glass
Be careful out there!

  
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Furlan
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Oct 12, 2013 07:44 |  #13

VisualUniverse wrote in post #16364519 (external link)
I have 4 Canon brand batteries. My 6D now gives me a "battery communication" error message when I use any of them, and no longer shows the battery life. When I received this notice, I decided to see what the blinking pattern was for each. Yikes!

1 = 1 blink per second :D
1 = 2 blinks per second :confused:
2 = 3 blinks per second :(

Guess I'll be calling Canon for 3 of the batteries and the 6D issue. Yes, I did put in the only good battery and the 6D still gives me the error.

Rapid blink you have a problem
One blink per second battery is at 0-49% charge
Two blinks per second battery is at 50-74% charge
Three blinks per second battery is at 75% or higher
Fully charged indicator is steady green.

You actually have four good batteries at various points of discharge no problem.




  
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Submariner
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Oct 12, 2013 10:09 |  #14

ejenner wrote in post #16364537 (external link)
Yes, with this issue the orange light just keeps flashing and never turns green.

Thanks


Canon EOS 5DS R, Canon EF 70-200 F2.8 L Mk II IS USM, Canon EF 70-300 F4-5.6 L IS USM, EF 40mm F2.8 STM , RC6 Remote. Canon STE-3 Radio Flash Controller, Canon 600 EX RT x4 , YN 560 MkII x2 ; Bowens GM500PRO x4 , Bowens Remote Control. Bowens Pulsar TX, RX Radio Transmitter and Reciever Cards. Bowens Constant 530 Streamlights 600w x 4 Sold EOS 5D Mk III, 7D, EF 50mm F1.8, 430 EX Mk II, Bowens GM500Rs x4

  
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artyman
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Oct 12, 2013 10:44 |  #15

I have a couple of 3rd part batteries that work fine in my 4 year old charger that came with the 7D, I suspect Canon may have made changes to the charger subsequently to work with Canon batteries only.


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Ken
Canon 7D, 350D, 15-85, 18-55, 75-300, Cosina 100 Macro, Sigma 120-300

  
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Service Notice: Charging the Canon Battery Pack LP-E6
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