Approve the Cookies
This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and our Privacy Policy.
OK
Index  •   • New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Guest
New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Register to forums    Log in

 
FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 09 Oct 2013 (Wednesday) 08:39
Search threadPrev/next
sponsored links
(this ad will go away when you log in as a registered member)

Sold the canon 50L and customer not happy..

 
Salma
POTN is my life
Avatar
3,822 posts
Joined Jan 2009
Location: Bucks UK
     
Oct 09, 2013 08:39 |  #1

Hello guys.

So I sold my Canon 50L on ebay and a day later the customer says he isn't very happy at how soft the lens is at 1.2. I thought this lens was supposed to be this soft at 1.2. So now i'm refunding him.

Could this mean my lens needs calibrating? How do I confirm?

Salma

Edit:

Guys I just got this reply and i'm starting to get concerned.

'Hi Salma,

I'm so sorry for my lack of replies today. I am up to my eyes in a shoot (hence the testing) and haven't had a chance to even check my mail properly except briefly.

I really appreciate you off to split the Fixation fee. The Lens is very safe,and temporarily on my insurance to out your mind at rest,I treat all my equipment with exceptional care and it shall not come out of its box unless in going to keep it or get it ready to return to you. Can you give me a couple of days to catch up with things? I'm sorry my timing is so bad (regarding work and therefore not able to get to say fixation straight away).

I will be in touch in a few days to let you know how what I think is best to do.

Many thanks and again sorry for lack of radio contact today.

Kind regards'

Edit:

Hello guys. The guy has accepted to keep the lens so long as I refund him part of the calibration cost. He said £55 refund and he will get the lens sent for repair.

I am happy with this and so is he.

Finally the damn headache is over
.


I own a bunch of Canon stuff and I love taking pictures. Follow me on twitter (external link) :o

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)
goldboughtrue
Goldmember
1,857 posts
Likes: 3
Joined Mar 2007
Location: Colorado
     
Oct 09, 2013 09:03 |  #2
bannedPermanent ban

The buyer could be unaware of that. Or they could be handholding it at f/1.2 and missing focus. The DOF is very thin.

I'd suggest asking the buyer for a few samples (not just one) showing the problem. If they truly think there's a problem (and it's not a scam) they will send you sample photos. If you can any part of the picture in focus at f/1.2 but the subject is not, then you can explain that they simply missed focus.

However, since you've already refunded him, check the lens when you get it back on a tripod to verify it's ok.


http://www.pbase.com/g​oldbough (external link)

5D II, Canon 100 macro, Canon 70-200 f/4L, Canon 24-105 L, Canon TS-E 45, Sigma Art 35mm f/1.4

  
  LOG IN TO REPLY
PLLphotography
with the TF
Avatar
5,203 posts
Gallery: 6 photos
Likes: 1019
Joined Apr 2009
Location: VA
     
Oct 09, 2013 09:04 |  #3

hopefully you are waiting to get the lens back before you refund him...

otherwise he may end up with a payday AND a lens...


Phillip - phillipwardphotography​.com (external link) | Instagram (external link) | Donate to POTN

  
  LOG IN TO REPLY
Salma
THREAD ­ STARTER
POTN is my life
Avatar
3,822 posts
Joined Jan 2009
Location: Bucks UK
     
Oct 09, 2013 09:06 |  #4

goldboughtrue wrote in post #16357897 (external link)
The buyer could be unaware of that. Or they could be handholding it at f/1.2 and missing focus. The DOF is very thin.

I'd suggest asking the buyer for a few samples (not just one) showing the problem. If they truly think there's a problem (and it's not a scam) they will send you sample photos. If you can any part of the picture in focus at f/1.2 but the subject is not, then you can explain that they simply missed focus.

However, since you've already refunded him, check the lens when you get it back on a tripod to verify it's ok.

PLLphotography wrote in post #16357901 (external link)
hopefully you are waiting to get the lens back before you refund him...

otherwise he may end up with a payday AND a lens...

There is no way I am refunding anyone until I recieve the lens in one piece. He is going to send it out today or tomorrow.

He has sent me images I can see the issue but he may have hand held and took the photos. I will ask him to take some more test shots using a tripod.

Thanks guys.


I own a bunch of Canon stuff and I love taking pictures. Follow me on twitter (external link) :o

  
  LOG IN TO REPLY
PLLphotography
with the TF
Avatar
5,203 posts
Gallery: 6 photos
Likes: 1019
Joined Apr 2009
Location: VA
     
Oct 09, 2013 09:07 |  #5

what camera does he own? does it have micro adjust?

every lens isn't going to be perfect with every camera body.


Phillip - phillipwardphotography​.com (external link) | Instagram (external link) | Donate to POTN

  
  LOG IN TO REPLY
Salma
THREAD ­ STARTER
POTN is my life
Avatar
3,822 posts
Joined Jan 2009
Location: Bucks UK
     
Oct 09, 2013 09:13 |  #6

PLLphotography wrote in post #16357909 (external link)
what camera does he own? does it have micro adjust?

every lens isn't going to be perfect with every camera body.

I am asking him these questions. Thanks guys for responding and helping me out here.


I own a bunch of Canon stuff and I love taking pictures. Follow me on twitter (external link) :o

  
  LOG IN TO REPLY
davidfarina
Goldmember
Avatar
3,357 posts
Gallery: 52 photos
Best ofs: 2
Likes: 1033
Joined May 2013
     
Oct 09, 2013 09:26 |  #7

I wouldnt take it back if you say it was good when you used it.

I mean, i just dont buy a lens if i didnt searched for informations and read reviews.

When i bought it i was prepared for its softness (altough it isnt soft if you know how to use it)


Sony A7RII | Sony A7S
EF 40 | EF 70-300L | FD 35 Tilt-Shift
FE 16-35 | FE 28 | FE 90
CV 15 4.5 III | CV 40 1.4 MC | Summilux 50 ASPH
Website (external link) | 500px (external link)

  
  LOG IN TO REPLY
cdifoto
Don't get pissy with me
Avatar
34,090 posts
Likes: 40
Joined Dec 2005
     
Oct 09, 2013 09:27 |  #8

I wouldn't even bother with the back & forth exchange. It's not worth the hassle...especially if he's an idiot.

I'd take the lens back, check it out, refund the guy minus shipping if it's his error or eat the shipping if it was mine, get my eBay fees refunded, and then sell it again...except I'd sell it here instead. No cut off the shipping AND sale prices if you sell it here.


Did you lose Digital Photo Professional (DPP)? Get it here (external link). Cursing at your worse-than-a-map reflector? Check out this vid! (external link)

  
  LOG IN TO REPLY
bps
Cream of the Crop
7,607 posts
Likes: 404
Joined Mar 2007
Location: California
     
Oct 09, 2013 09:39 |  #9

cdifoto wrote in post #16357962 (external link)
I wouldn't even bother with the back & forth exchange. It's not worth the hassle...especially if he's an idiot.

I'd take the lens back, check it out, refund the guy minus shipping if it's his error or eat the shipping if it was mine, get my eBay fees refunded, and then sell it again...except I'd sell it here instead. No cut off the shipping AND sale prices if you sell it here.

This is exactly what I would do too.

Best of luck -- stinks you're going through such a hassle!

Bryan


My Gear List

  
  LOG IN TO REPLY
PLLphotography
with the TF
Avatar
5,203 posts
Gallery: 6 photos
Likes: 1019
Joined Apr 2009
Location: VA
     
Oct 09, 2013 09:40 |  #10

do you have a link to your original ebay auction?


Phillip - phillipwardphotography​.com (external link) | Instagram (external link) | Donate to POTN

  
  LOG IN TO REPLY
Salma
THREAD ­ STARTER
POTN is my life
Avatar
3,822 posts
Joined Jan 2009
Location: Bucks UK
     
Oct 09, 2013 09:43 as a reply to  @ cdifoto's post |  #11

Here are some comparison images that I took before selling the lens.

I did use a tripod.

PHOTOBUCKET EMBEDDING IS DISABLED BY THIS MEMBER.
Photobucket sends ads instead of embedding photos from their free galleries.
Click the link (if available) below to see the image in a gallery page.

http://i1367.photobuck​et.com …celets/c1_zpsed​5f5a54.jpg (external link)


PHOTOBUCKET EMBEDDING IS DISABLED BY THIS MEMBER.
Photobucket sends ads instead of embedding photos from their free galleries.
Click the link (if available) below to see the image in a gallery page.

http://i1367.photobuck​et.com …celets/c2_zps51​80c2a9.jpg (external link)


PHOTOBUCKET EMBEDDING IS DISABLED BY THIS MEMBER.
Photobucket sends ads instead of embedding photos from their free galleries.
Click the link (if available) below to see the image in a gallery page.

http://i1367.photobuck​et.com …celets/c3_zps3a​3492e9.jpg (external link)


PHOTOBUCKET EMBEDDING IS DISABLED BY THIS MEMBER.
Photobucket sends ads instead of embedding photos from their free galleries.
Click the link (if available) below to see the image in a gallery page.

http://i1367.photobuck​et.com …celets/c4_zps66​84c621.jpg (external link)


PHOTOBUCKET EMBEDDING IS DISABLED BY THIS MEMBER.
Photobucket sends ads instead of embedding photos from their free galleries.
Click the link (if available) below to see the image in a gallery page.

http://i1367.photobuck​et.com …celets/c5_zpsb0​386c32.jpg (external link)


PHOTOBUCKET EMBEDDING IS DISABLED BY THIS MEMBER.
Photobucket sends ads instead of embedding photos from their free galleries.
Click the link (if available) below to see the image in a gallery page.

http://i1367.photobuck​et.com …celets/c6_zpsd7​72b38d.jpg (external link)


PHOTOBUCKET EMBEDDING IS DISABLED BY THIS MEMBER.
Photobucket sends ads instead of embedding photos from their free galleries.
Click the link (if available) below to see the image in a gallery page.

http://i1367.photobuck​et.com …celets/c7_zpsd3​f02e95.jpg (external link)


Am I at fault here?

I own a bunch of Canon stuff and I love taking pictures. Follow me on twitter (external link) :o

  
  LOG IN TO REPLY
davidfarina
Goldmember
Avatar
3,357 posts
Gallery: 52 photos
Best ofs: 2
Likes: 1033
Joined May 2013
     
Oct 09, 2013 09:48 |  #12

Hmm hard to tell but honestly mine looks sharper :S

Especially at 1.4 and up


Sony A7RII | Sony A7S
EF 40 | EF 70-300L | FD 35 Tilt-Shift
FE 16-35 | FE 28 | FE 90
CV 15 4.5 III | CV 40 1.4 MC | Summilux 50 ASPH
Website (external link) | 500px (external link)

  
  LOG IN TO REPLY
Salma
THREAD ­ STARTER
POTN is my life
Avatar
3,822 posts
Joined Jan 2009
Location: Bucks UK
     
Oct 09, 2013 09:54 |  #13

davidfarina wrote in post #16358013 (external link)
Hmm hard to tell but honestly mine looks sharper :S

Especially at 1.4 and up

If yours looks sharper then this lens is definitely not right.


I own a bunch of Canon stuff and I love taking pictures. Follow me on twitter (external link) :o

  
  LOG IN TO REPLY
PLLphotography
with the TF
Avatar
5,203 posts
Gallery: 6 photos
Likes: 1019
Joined Apr 2009
Location: VA
     
Oct 09, 2013 09:54 |  #14

Salma, can you link your ebay auction?


Phillip - phillipwardphotography​.com (external link) | Instagram (external link) | Donate to POTN

  
  LOG IN TO REPLY
Salma
THREAD ­ STARTER
POTN is my life
Avatar
3,822 posts
Joined Jan 2009
Location: Bucks UK
     
Oct 09, 2013 09:57 |  #15

And here's another one.

PHOTOBUCKET EMBEDDING IS DISABLED BY THIS MEMBER.
Photobucket sends ads instead of embedding photos from their free galleries.
Click the link (if available) below to see the image in a gallery page.

http://i1367.photobuck​et.com …celets/fl_zpscb​741f71.jpg (external link)

I own a bunch of Canon stuff and I love taking pictures. Follow me on twitter (external link) :o

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)

15,844 views & 0 likes for this thread
Sold the canon 50L and customer not happy..
FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
AAA
x 1600
y 1600

Jump to forum...   •  Rules   •  Index   •  New posts   •  RTAT   •  'Best of'   •  Gallery   •  Gear   •  Reviews   •  Member list   •  Polls   •  Image rules   •  Search   •  Password reset

Not a member yet?
Register to forums
Registered members may log in to forums and access all the features: full search, image upload, follow forums, own gear list and ratings, likes, more forums, private messaging, thread follow, notifications, own gallery, all settings, view hosted photos, own reviews, see more and do more... and all is free. Don't be a stranger - register now and start posting!


COOKIES DISCLAIMER: This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and to our privacy policy.
Privacy policy and cookie usage info.


POWERED BY AMASS forum software 2.1forum software
version 2.1 /
code and design
by Pekka Saarinen ©
for photography-on-the.net

Latest registered member is mcsdet
1625 guests, 245 members online
Simultaneous users record so far is 15144, that happened on Nov 22, 2018

Photography-on-the.net Digital Photography Forums is the website for photographers and all who love great photos, camera and post processing techniques, gear talk, discussion and sharing. Professionals, hobbyists, newbies and those who don't even own a camera -- all are welcome regardless of skill, favourite brand, gear, gender or age. Registering and usage is free.