Salma wrote in post #16359353
This is what's worrying me so bad. To save a bit of £££ he has 'borrowed' my lens instead of using a hire company. I could be wrong but come on a few days? I am not a camera company. This is taking the piss now. Pardon me.
I can't explain how infuriated I am, I mean I am more than happy to take it back but now he is saying 'give me a few days to think'.
I have a hard time believing that was their plan from the beginning but things have played out a little weird. I think its mighty honorable for you to have offered a refund, since like others have mentioned, you might not have had to do that. But I think you can only do so much as well. A transaction done online between two people that don't know each other requires trust and effort on both parts. If they want to return the lens, then do it, if not, then keep it. No trial periods. It either works or doesn't. I think I would be tempted to put a little pressure on to make a decisions.
Like others have mentioned, I research a product before I buy it. Especially something that expensive. I know what I'm looking for before I buy, and if it doesn't turn out to be what I thought, than thats my loss. If it was received in a condition other than as advertised, or physically defective, then thats a different story. I think if it were me, I would offer the refund if they thought it was really that big of a deal, but there needs to be a time limit. And a few days to weeks? ... No! not cutting it for me