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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 04 Nov 2013 (Monday) 15:15
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I had the worst experience with Canon 5D.

 
TETRAGRAMATON
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Nov 04, 2013 15:15 |  #1

Long story short, a two weeks ago I was photographing a wedding where after the first 40 minutes after I started the mirror of my Canon 5D fall down. I pick up my second, backup, body, which was also a 5D, and after another 30 minutes the mirror of my backup body also fall down.... it was the worst nightmare scenario that I could think of.
I was never aware of this so call falling mirror issue with the old Canon 5D's. Very disappointed with Canon ....
And I still can not belive how this happen to two cameras at the same day, and I had them for very long time.
Anyone else who experienced similar problem with this cameras ?


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runninmann
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Nov 04, 2013 15:26 |  #2

Did you have ther mirror fix done, way back when Canon announced the adhesive issue?


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runninmann
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Nov 04, 2013 15:29 |  #3

http://www.usa.canon.c​om …il&docId=0901e0​248004cd94 (external link)


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smmokan
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Nov 04, 2013 15:31 |  #4

You've been a member here for seven years, with two 5Ds, and you've never heard of this problem? I had a 5D (classic) for 3 months last summer and I always carried around a non-5D backup just in case it happened.


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runninmann
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Nov 04, 2013 15:33 |  #5

smmokan wrote in post #16424153 (external link)
You've been a member here for seven years, with two 5Ds, and you've never heard of this problem? I had a 5D (classic) for 3 months last summer and I always carried around a non-5D backup just in case it happened.

Not all long-time members hang out here like some of us. He only has 58 posts.


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Russo09
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Nov 04, 2013 15:35 |  #6

That just seems like bad luck to me that they both happened in the same scenario. Canon addressed the issue, and personally if a camera has a known problem and can still last as long as it has (couple of years), I don't think it's anything to be disappointed in Canon about.


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lilkngster
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Nov 04, 2013 15:46 |  #7

Twice in one day? Were the cameras exposed to high humidity or any temperature extremes that might cause the adhesive to fail?

The good news is that Canon will service your camera, fix the mirror, and do a CLA for free, as it is part of the service advisory. I dropped mine off last fri for a clean and check and they told me the mirror had not been fixed previously. I pick up today!

Edit: as a professional wedding photographer, shouldnt a routine check up be part of the routine? You cannot expect the camera to last forever and if you qualify for CPS, there is no reason not have your cameras looked at yearly.


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CanonVsNikon
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Nov 04, 2013 15:48 |  #8
bannedPermanent ban

If it were Nikon they would have never acknowledge a problem. Instead release a new model one year later (Yes I shoot Nikon)




  
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BigAl007
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Nov 04, 2013 16:52 |  #9

The OP is based in London and Canon UK refuse to recognise or correct the 5D mirror fault. So no option to get the mirror dealt with beforehand and a charge to fix it if it does fail.

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mainbyte
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Nov 04, 2013 17:05 |  #10

BigAl007 wrote in post #16424356 (external link)
The OP is based in London and Canon UK refuse to recognise or correct the 5D mirror fault. So no option to get the mirror dealt with beforehand and a charge to fix it if it does fail.

Alan

Isn't the UK in Europe :>;)

http://cpn.canon-europe.com …s/eos_5d_mirror​_repair.do (external link)

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TeamSpeed
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Nov 04, 2013 18:17 |  #11

Yes, it will be fixed in the UK as well, not sure where Alan got his info. The only thing I remember being an issue is that people couldn't just proactively send in their camera for the purported fix, your camera has to actually fail.

http://www.secretmount​ain.co.uk …-of-my-canon-5d-fell-off/ (external link)
http://www.boards.ie …p?p=73958411&po​stcount=10 (external link)

One of the reasons both mirrors failed could be that it seems like the climate/weather has a big impact on the adhesive letting go. It is logical considering both failed on the same day, and when the problem first came about, it was determined to be the most likely issue.


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John ­ from ­ PA
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Nov 04, 2013 18:43 |  #12

TeamSpeed wrote in post #16424578 (external link)
Yes, it will be fixed in the UK as well, not sure where Alan got his info. The only thing I remember being an issue is that people couldn't just proactively send in their camera for the purported fix, your camera has to actually fail.

That is the indication at http://www.canon.co.uk …t&faqtcmuri=tcm​:14-623626 (external link) where it is clearly stated

Affected Products
EOS 5D Digital SLR cameras whose main mirror has detached.

"has" is past tense unfortunately but at least the OP should now have some recourse.




  
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Frodge
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Nov 04, 2013 19:16 |  #13

That is a bad string of luck.... :(


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cputeq007
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Nov 04, 2013 20:00 |  #14

TETRAGRAMATON wrote in post #16424113 (external link)
Long story short, a two weeks ago I was photographing a wedding where after the first 40 minutes after I started the mirror of my Canon 5D fall down. I pick up my second, backup, body, which was also a 5D, and after another 30 minutes the mirror of my backup body also fall down.... it was the worst nightmare scenario that I could think of.
I was never aware of this so call falling mirror issue with the old Canon 5D's. Very disappointed with Canon ....
And I still can not belive how this happen to two cameras at the same day, and I had them for very long time.
Anyone else who experienced similar problem with this cameras ?

Man that sucks. Murphy had it out for you!

Question - were you still able to recover and shoot the wedding?


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amfoto1
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Nov 04, 2013 22:46 |  #15

As you found out, it's a common problem with the original 5D (a recall was done, plus it was remedied late in production and on subsequent models). It's pretty surprising for it to occur on two cameras within minutes of each other!

If you are shooting professionally with your Canon, you would be advised to register your gear with Canon, perhaps join CPS. Then you'd get announcements of issues such as the 5D mirror failure well in advance and when Canon is offering a fix under a recall (ended now, but they will still repair after a failure).

Also, most pros have their gear "tuned up" every year or two, depending upon how heavily they use them. The problem might well have been caught and fixed during one of those tune-ups, rather than failing on site at an important job.

I am not trying to cut Canon any slack... It was their screw-up with the 5D classic mirror, that it wasn't more securely and properly installed to begin with. But they have to be given credit for having gone to great lengths to notify people about the problem and fix it proactively. They issued a recall notice to owners who registered their gear, and publicized it a number of ways. The problem has been openly discussed widely on the Internet, including here on POTN and every other major online blog, magazines, professional trade associations.... a lot! IMO you'd almost have to be living in an alternate universe to not have heard about it!

I have to lay a little responsibility on anyone using an 8 year old camera for work, that they need to maintain their gear in a professional manner, too. It's simply part of "doing business" as a photographer. If OP has been getting their gear serviced regularly, I'd be looking around for a better service tech! Camera repair techs have their own networking and discuss common problems and fixes a lot among themselves. The 5D mirror issue is bound to have been discussed, especially considering how popular the camera has been among professionals, especially wedding photogs.

It does suck, to have two cameras fail at a wedding! Been there, done that. If there is any place that camera gear is most likely to fail, it's at a wedding. Maybe it's all the angst in the air.


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I had the worst experience with Canon 5D.
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