Hi guys-
Sorry I haven't been on the forum much. We've been working on a lot of stuff. Like any number of projects, some of them are rabbit holes that you learn a lot from while others are productive. We are also starting something called "marketing," which is a term Luma has never been familiar with. All of this is a build up to the holiday release of Version 3 of a product that we may have had to take off the market a while back due to a patent fiasco...
If you email Support, you aren't getting me (you do get customer service from Duncan Davidson, TED's primary photographer, which is sorta neat). If you've emailed there and not gotten a response, first blame him and second, just shoot off another email. Like I get bogged down with too many projects at once, he can sometimes get bogged down in the email cue. Just copy and paste another one. I also tend to not be on here, so PMs are not the best way to get a hold of me; greg AT luma's domain works.