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FORUMS Marketplace & Market Info Market Watch 
Thread started 19 Dec 2013 (Thursday) 10:00
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B & H Customer Service

 
jwm9289
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Dec 19, 2013 10:00 |  #1

B&H Customer service is great. I purchased a used lens off them and it’s now on sale cheaper than what I paid for a used one. (After rebates)

I contacted them and they gave me option of returning and buying new or a nice discount on the used.

Now that’s Customer Service…….. You do not get that with the big box stores.


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Gatorboy
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Dec 19, 2013 10:10 |  #2

They are a big box store.


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TheAnt
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Dec 19, 2013 11:41 |  #3

Gatorboy wrote in post #16539643 (external link)
They are a big box store.

No they're not. At all. They're a family owned business.


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Dec 19, 2013 11:45 |  #4

Gatorboy wrote in post #16539643 (external link)
They are a big box store.

I don't consider them anywhere near a big box store.

To me a big box store is usually a chain store, and the employees are not necessarily even close to being thoroughly educated in the product they are selling.


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NewEnglandPhotographer
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Dec 19, 2013 11:57 |  #5

Walmart is a family owned business :rolleyes:


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spotch
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Dec 19, 2013 12:21 |  #6

I think when most people use the term "big box store" they're referring to huge chain stores that don't specialize in a particular area (or have any/many employees with specialized knowledge). I guess we could nit-pick the OP's use of terminology, but we should all be able to agree that buying camera equipment from B&H is usually different from the experience you'd have shopping at Target or Wal-Mart or Sears (at least in terms of the kind of information an employee can help you with).




  
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patrick023
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Dec 19, 2013 12:48 |  #7

I'd like to get a big box of stuff from B&H! :D


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MDJAK
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Dec 19, 2013 13:01 |  #8

They are the flat out BEST in the business.




  
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AlFooteIII
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Dec 19, 2013 13:09 |  #9

What a big box store does not have:
1) Knowledgeable employees who actually use the products they sell (OK, maybe smart phones and video games)
2) Fairly encyclopedic stock -- multiple vendors for things as mundane as camera straps. You don't see that at Best Buy!
3) Things that are more important than money -- I don't see big box stores closing for the Sabbath (or your holy day of choice), let alone for a week or more at a time for religious observances.
4) The respect of every pro I know in photography, videography, sound, filmmaking...


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KalebA
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Dec 19, 2013 13:11 |  #10

Lets all make general statements and not have individual opinions....

I've had positive/negative experiences with them, same with big box store




  
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forcefed
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Dec 19, 2013 13:25 |  #11

ewheeler20 wrote in post #16539960 (external link)
Walmart is a family owned business :rolleyes:

With the difference b&h don't go around screwing its own employees. .

Have been buying from b&h for at least 4+ years and not a single issue here!


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jwm9289
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Dec 19, 2013 13:43 |  #12

Gatorboy wrote in post #16539643 (external link)
They are a big box store.

No they are not.


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jwm9289
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Dec 19, 2013 13:44 |  #13

sharod wrote in post #16539929 (external link)
I don't consider them anywhere near a big box store.

To me a big box store is usually a chain store, and the employees are not necessarily even close to being thoroughly educated in the product they are selling.

Bingo!


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jwm9289
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Dec 19, 2013 13:46 |  #14

forcefed wrote in post #16540202 (external link)
With the difference b&h don't go around screwing its own employees. .

AGREE.......

Have been buying from b&h for at least 4+ years and not a single issue here!


Me too and they have always been fair. thats the reason i purchased a Nexus 7 and Ipad from them. Customer service, price match, free shipping and no tax.


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jptsr1
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Dec 19, 2013 13:49 |  #15

KalebA wrote in post #16540173 (external link)
Lets all make general statements and not have individual opinions....

I've had positive/negative experiences with them, same with big box store

Same here. More positive than negative but a few sour ones in the mix for sure. They have always made it right though. Once it took a call from me to American Express but I was satisfied with the result in the end.


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