B & H Customer Service

B&H Customer service is great. I purchased a used lens off them and it’s now on sale cheaper than what I paid for a used one. (After rebates)

I contacted them and they gave me option of returning and buying new or a nice discount on the used.

Now that’s Customer Service…….. You do not get that with the big box stores.

They are a big box store.

Gatorboy wrote in post #16539643
They are a big box store.

No they're not. At all. They're a family owned business.

Gatorboy wrote in post #16539643
They are a big box store.

I don't consider them anywhere near a big box store.

To me a big box store is usually a chain store, and the employees are not necessarily even close to being thoroughly educated in the product they are selling.

Walmart is a family owned business

I think when most people use the term "big box store" they're referring to huge chain stores that don't specialize in a particular area (or have any/many employees with specialized knowledge). I guess we could nit-pick the OP's use of terminology, but we should all be able to agree that buying camera equipment from B&H is usually different from the experience you'd have shopping at Target or Wal-Mart or Sears (at least in terms of the kind of information an employee can help you with).

I'd like to get a big box of stuff from B&H!

They are the flat out BEST in the business.

What a big box store does not have:
1) Knowledgeable employees who actually use the products they sell (OK, maybe smart phones and video games)
2) Fairly encyclopedic stock -- multiple vendors for things as mundane as camera straps. You don't see that at Best Buy!
3) Things that are more important than money -- I don't see big box stores closing for the Sabbath (or your holy day of choice), let alone for a week or more at a time for religious observances.
4) The respect of every pro I know in photography, videography, sound, filmmaking...

Lets all make general statements and not have individual opinions....

I've had positive/negative experiences with them, same with big box store

ewheeler20 wrote in post #16539960
Walmart is a family owned business

With the difference b&h don't go around screwing its own employees. .

Have been buying from b&h for at least 4+ years and not a single issue here!

Gatorboy wrote in post #16539643
They are a big box store.

No they are not.

sharod wrote in post #16539929
I don't consider them anywhere near a big box store.

To me a big box store is usually a chain store, and the employees are not necessarily even close to being thoroughly educated in the product they are selling.

Bingo!

forcefed wrote in post #16540202
With the difference b&h don't go around screwing its own employees. .

AGREE.......

Have been buying from b&h for at least 4+ years and not a single issue here!

Me too and they have always been fair. thats the reason i purchased a Nexus 7 and Ipad from them. Customer service, price match, free shipping and no tax.

KalebA wrote in post #16540173
Lets all make general statements and not have individual opinions....

I've had positive/negative experiences with them, same with big box store

Same here. More positive than negative but a few sour ones in the mix for sure. They have always made it right though. Once it took a call from me to American Express but I was satisfied with the result in the end.