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Thread started 30 Dec 2013 (Monday) 13:53
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Shipping Issues

 
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Ron ­ Bailey
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Jan 01, 2014 16:28 |  #16

ctwatkins wrote in post #16569883 (external link)
I don't think you're going to find too many sellers offering "good faith" refunds on high dollar items (i.e., I'll refund you several hundred dollars in hope that you'll return my merchandise to me in the same condition it was sent to you). AND, the item was sent . . . it just hasn't been received yet.

It's not just 'good faith', the high dollar item did not arrive. Period. Time for a refund in my book. That's the good thing (and bad thing) about PayPal, the buyer is protected.

If the seller is worried that he is going to be screwed then he should understand how the buyer feels having already sent the money to him and seeing that the package is in limbo. Works both ways.

My point is the time crunch the OP has. If you NEED the item for the trip and don't have the extra $ to purchase it twice, why be penalized? That's when I would ask for a refund. If the package is indeed a high dollar item, it will come (or should) with a requirement for a signature upon delivery. Protecting all involved.

Just my 1.50.


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robsudac
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Jan 01, 2014 18:10 as a reply to  @ Ron Bailey's post |  #17

I would give it some more and try to be as patient as possible. You are protected if the item does not show up. Like others have pointed out, it is the holiday crunch and with Christmas and New Years being mid-week, USPS/FedEx/UPS/DHL have all had logistics issues this year and packages have been late.

I purchased a backpack two weeks ago that was shipped from CO to CA. The USPS tracking showed that it arrived in Richmond, CA, which is a 25 minute drive to SF. The tracking information did not update as it sat there at that sorting facility for about 5 days, before finally arriving. Another package from Amazon was sent before Christmas and scheduled to arrive on the 24th, but a week later it was cancelled due to weather making it undeliverable.




  
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pdrober2
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Jan 01, 2014 21:58 |  #18

I think you are jumping the gun IMO. Holidays are rough with shipping. I wouldn't demand a refund yet, give it a week and see what the options are.


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WhidbeyHiker
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Jan 01, 2014 22:02 |  #19

I sold a lens on Ebay two weeks ago. The buyer received it on Monday of this week. Two day priority.

Give it a little while.




  
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Ron ­ Bailey
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Jan 01, 2014 22:10 |  #20

WhidbeyHiker wrote in post #16570608 (external link)
I sold a lens on Ebay two weeks ago. The buyer received it on Monday of this week. Two day priority.

Give it a little while.

Now that is scary.


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SavageDigital
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Jan 01, 2014 22:18 |  #21

Is it customary to ask for a refund before they finish their claim stuff with usps?

I've been here before and (IMO) there is ZERO chance you should get a refund until the claim is investigated. The seller shipped it, its in processing somewhere - so the seller is out the item, and now there's the suggestion that the seller should also be out the payment as a refund - nah. What would be their recourse if you get the refund and then also get the item a few days down the road - none, they'd be screwed . USPS would deny their claim based on delivery and Paypal would do nothing because the seller paid - that's slanted completely in the buyers favor.


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Jan 01, 2014 22:20 |  #22

Ron Bailey wrote in post #16570623 (external link)
Now that is scary.

Yeah, I maintained communication with the buyer and it all worked out. I won't be selling anything for a couple of weeks, hopefully the postal service will get it's collective head out of its backside.




  
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JeremyKPhoto
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Jan 01, 2014 22:23 |  #23

You are being way too impatient. Things take a lot longer around this time to be delivered. The seller would be out of his mind to already give you your money back.

Lets say he give you the money back now... and the item shoes up in 3 days. Not only do you have the money, but you also have the sellers item.

If it was shipped on the 24th, that probably means it was just loaded up onto a truck, but still sitting at the location. They will not of moved it on Christmas eve or Christmas day. I also do not think they run on Sundays. So it probably left on the 27th. That only gives it a couple of days in transit.

Just remain calm :P. People on here (especially active people) are not very likely to screw someone out of their money. Even if that were the case, you are covered with Paypal. I think you have up to 45 days or so.

Just wait and see what happens.


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grayline
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Jan 01, 2014 22:27 |  #24

just make sure you get refunded for the 2 day select.. the post office wont tell you it wont make it .
they hope youll just forget it. (wife works for USPS)


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KirkS518
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Jan 01, 2014 22:52 |  #25

Another thing you can do is call or go to your local pst office, and ask them to track it on their Intranet (not the internet). The PO Intranet has every scan that has hit the package. The Internet based tracking is not always up to date, and sometimes never updates.

I ship lots with the USPS, and have found this to be a useful avenue to take when a problem like this arises. My local PO supervisor knows me by sight now. :)

One thing I'll say is that in 15 years of shipping with the USPS, and about 8,000 shipments, I have personally never had a package lost. Late, a few (less than 1%), but never lost.

What really sucks in this case is being the seller. He can really get screwed because of the post office's web-based tracking system. I'll leave it at that.

Be patient, it'll get there.


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mpix345
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Jan 01, 2014 22:59 |  #26

SavageDigital wrote in post #16570643 (external link)
I've been here before and (IMO) there is ZERO chance you should get a refund until the claim is investigated. The seller shipped it, its in processing somewhere - so the seller is out the item, and now there's the suggestion that the seller should also be out the payment as a refund - nah. What would be their recourse if you get the refund and then also get the item a few days down the road - none, they'd be screwed . USPS would deny their claim based on delivery and Paypal would do nothing because the seller paid - that's slanted completely in the buyers favor.

Hard not to agree with this. Buyer is covered at this point. The time crunch based on him leaving the country is unfortunate, but not enough of a factor to push all of the risk over to the seller.


  
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Jan 01, 2014 23:02 |  #27

2 day priority is a joke, especially around the holidays. I bet it shows up eventually.


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superdat1
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Jan 01, 2014 23:09 |  #28

mpix345 wrote in post #16570708 (external link)
Hard not to agree with this. Buyer is covered at this point. The time crunch based on him leaving the country is unfortunate, but not enough of a factor to push all of the risk over to the seller.

Right, I'm not worried about getting screwed cause I know I'm covered. It was like the other member mentioned above, I'm just trying to make sure I get my item before I leave next week.

The seller is aware and I have not asked for anything yet. I never dealt with an issue like this before which is why I made this thread asking what the procedure usually is.

No need to worry folks, I'm not demanding anything from the seller, just want some insight.

It's a bummer because I ordered another item from a seller that shipped out 26th and arrived the 28th, that came from even further east lol.


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volfan1978
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Jan 02, 2014 07:17 |  #29

I am the seller of the item being referenced in the thread. A check of the tracking this morning and the item was scanned in California so it looks like it will be delivered on time. The item was traveling from Tennessee to California so I guess it got hung up somewhere along the way and during the last-minute holiday deliveries.

It's unfortunate, but it happens and the carriers rarely provide a guarantee unless you pay for a guaranteed service. In this case, it should have been there in 2-3 days but was delayed.

I disagree with Ron Bailey in expecting a refund so soon. I've been in the buyer's shoes before and have had to wait on the carrier to deliver despite a delay. In this case, the package was insured so it was covered if it was lost, but if I would have issued a refund and the item showed scanned this morning, I would be out the item and the money paid for it. It's not an ideal situation for either party, but the USPS wouldn't have reimbursed for the item until it had been undelivered for at least 30 days.

I'm glad it looks like this will be resolved before the buyer leaves on his trip.




  
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Ron ­ Bailey
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Jan 02, 2014 15:40 |  #30

volfan1978 wrote in post #16571219 (external link)
I am the seller of the item being referenced in the thread. A check of the tracking this morning and the item was scanned in California so it looks like it will be delivered on time. The item was traveling from Tennessee to California so I guess it got hung up somewhere along the way and during the last-minute holiday deliveries.

It's unfortunate, but it happens and the carriers rarely provide a guarantee unless you pay for a guaranteed service. In this case, it should have been there in 2-3 days but was delayed.

I disagree with Ron Bailey in expecting a refund so soon. I've been in the buyer's shoes before and have had to wait on the carrier to deliver despite a delay. In this case, the package was insured so it was covered if it was lost, but if I would have issued a refund and the item showed scanned this morning, I would be out the item and the money paid for it. It's not an ideal situation for either party, but the USPS wouldn't have reimbursed for the item until it had been undelivered for at least 30 days.

I'm glad it looks like this will be resolved before the buyer leaves on his trip.

I think it's interesting that everyone was okay that the buyer was out the money and the item but were not okay with the seller being out the money and the item. Interesting where the trust was put, isn't it?

My point was the deadline. If it were me, and I trusted the buyer, I would have refunded the money so that he could have the item before he left for his trip. It's just a professional courtesy. Some people just can't find the level of trust and I'm okay with that. We all do things differently.

I've sent a high dollar item I've sold to a hotel where a photography was staying while on a shoot. No problem. Am in the minority? I can live with it.

I'm still waiting for a high dollar item from Amazon that was ordered on Dec 13 that is floating somewhere in limbo. Amazon sent me another one this past Monday via FedEx overnight to Hawaii (you know that was $) and I got it Tuesday. They trust me enough to send the other package back if/when it gets here. Plus they know I needed the item.

No big deal, just an interesting read about people, opinions and trust. Have a great, safe and productive New Year!


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