I emailed Andrew two days ago about my Greentoe rebate but no response. He replied several emails of mine in the past when I was looking to buy a lens. That is telling me something about how "good" this company is. Would I deal with them in the future? I don't know. Would I recommend them? Nope.
Did you get what you were looking for at a good price? The rebate thing is a one time thing and won't be part of the equation in the future.
What does Greentoe do? Match buyers and sellers at discounted prices. They do that well. You couldn't get some of these prices without them "hooking" you up.
That said, the delay in answering and the delay in receiving the rebates doesn't look good on them but I'd imagine that they make very little on each transaction which means that they can't afford staff to handle the volume that they got during the holiday season with all the rebates and sales going on. We made out pretty good. I'm willing to cut them some slack and patiently wait for them to catch up.