Well folks, that was a short and sweet conversation!
She called at noon was defensive from the very start.
She started off by saying that I didn't have a contract with her wedding coordinator and I'm the one that chose to send her the CD so that's between her and I.
I reminded her that I sent the CD per her request and I have it in email.
She kept cutting me off and raising her voice before I could even get two words out, so I calmly let her know that this conversation was not going to continue if she was going to keep cutting me off and I would absolutely not allow it to turn to an argument.
She kept going on the defense about how she didn't edit he pictures and tried telling me she hasn't used them. I reminded her that she told me she used them for her thank you cards and she's used them on social media and by her wedding coordinator editing them.
She tried denying that she used my photos on Facebook (as they've since been taken down). And actually asked me, "well, how do you know they're your photos? My aunt took photos that day and I've posted those to my Facebook. How do you know they're yours if they've been edited???"
I told her that I know the photos she's posted to her Facebook page are mine. I saved them to my computer and took a screen shot showing where they came from.
I kept attempting to ask her what she thought would be fair at that point since the photos had been user, but the conversation kept turning to her getting defensive about them being used and edited... and she just continued to bash my work. She says I never touched her dress or positioned people. You know, things normal photographers do.
She also compared her wedding photography to my family sessions I post to my Facebook page. She said, "I look at all your family sessions and they're beautiful! I look at "mutual fb friend client's" family photos all the time and they're beautiful! She can print those straight off the CD how they are!"
I explained to her that those are family sessions and are posed sessions, much like the after wedding posed portion that I did for her and her husband. I suggest poses, you do them, I ask you if there are any additional poses you'd like to do, etc.
And if that is what she hired me based on, she should have known the wedding photos were not going to be that way. I explained to her that I don't stop moments such as the ceremony and cake cutting to pose you or have you "smile at the camera". Those moments are shot in a photo journalistic style so I can capture the moment as it happens naturally! She then repeated, "she doesn't stop moments" to her husband...
Well, after not really being able to complete a sentence, she decided to keep throwing out random things she was upset about... I didn't get enough pictures of her dogs. I got two. I didn't get a picture of her husband signing the certificate and it was a small room, so I should have got his attention.
She said she is still my customer (which really, she's not... but I couldnt get that out)... and I'm sending threatening text messages to her all because this has hone on for three months "all because I didn't call you on a Sunday" (referring to herself cancelling and never calling back to reschedule - its been over three weeks).
The texts I sent to her simply let her know that I called her one last time, please refer to the emails I sent including time lines of our conversations, and that I would need to hear from her by tomorrow via phone call or I moving on.
She then texted me asking when was a good time to meet. I told her that we needed to have a phone discussion first to see what options we had at that point since they've been used and edited.
She told me to call her at noon. I told her she needed to call me as I already states the last phone call I made was going to be my final one. And made it clear that if she did not call TODAY, I would have to move on from matter.
So, no threats. My tone was more than calm with her on the phone.
She said she thought she should get all her money back and she would send back the CD.
At this point, she was yelling and I manages to mutter in "that's ridiculous" and she said something yeah it is ridiculous, we're just going to have to take this to court, so its going to go on for three more months, this is far from over, good doing business with me and hung up.
So maybe, just MAYBE, this thread can go on for another three months!
But anyway, I'm glad that conversation is over and feel a sense of closure now. Even if she does choose to take me to court, at this point, or much rather do that than have to keep receiving emails from her and her WC once every three weeks.