ptcanon3ti wrote in post #16637956
Ok. So if we buy from an unauthorized seller that you recommend, and there is a need of repair in the first year of ownership - warranty period. What do we do?
If it's a US model item, then you still get Canon USA warranty service. We did a warranty survey just over a year ago, and we found that buying from an authorized or unauthorized dealer didn't affect your ability to get Canon USA warranty service (they only ask for a dated receipt, never the warranty card).
If it's a non-US model item, I'd still recommend trying to send it in for Canon USA warranty service. I've never had a reader tell me their US-bought camera was rejected for warranty service. Note, the above statement doesn't apply to clearly imported versions (i.e. different camera name (650D vs. T4i), tampered serial number, etc). Canon repair centers have stated they can't figure out what's import vs not based on serial number. I've had a few readers tell me sending a non-US version body for warranty repair was successful, but not enough overwhelming evidence for me to really write and post loudly about it.
Alternatively, for a non-US model item, you can contact the retailer and ask them to honor their 1-year store warranty, or whatever period was stated on the original product listing on eBay. One reader who did this reported that the store asked them to send it to Canon anyway, and told him that "Canon won't, but if they charge you, we'll pay the bill." Well, as expected, Canon fixed it under warranty and didn't charge her (see paragraph above).
Finally, you can double your warranty if you purchase using credit cards that offer that feature. I recommend that as well. The basic idea is: if you experience a repair in the 2nd year you get to give the credit card company the bill (you may need to contact them first).
I invite anyone to e-mail me (contact form on my site) their warranty repair stories, good or bad -- we're trying our best to figure out what the "real" Canon warranty repair policy is. Based on what we've seen at this point, we think Canon pretty much accepts anything bought state-side, within the last year, for warranty. However, they're not going to come out and state this currently unwritten policy: they want the flexibility to change this policy if necessary; also their sales channel benefits greatly from perpetuating a myth that a Canon warranty is an exclusive thing.
Now that being said, if any of the above scares you in any way, I would recommend buying new from an authorized dealer. I completely understand that everyone has different preferences -- but we're lucky we get a choice! Look at Nikon: they don't let their retailers set their own pricing (everything is a fixed uniform price), they don't let their retailers resell their overstock to unauthorized dealers, and also their US repair centers refuse to touch any import-version body, even if you offer to pay for the repair!