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Thread started 25 Jan 2014 (Saturday) 23:11
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USPS Mess

 
jt354
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Jan 25, 2014 23:11 |  #1

I recently sold a tripod on ebay, which I shipped USPS Priority Mail 2-day to a buyer in New York. Five days have passed since mailing and the only update to the tracking information is the initial acceptance scan at the USPS office where I sent the package. I called the "customer service" line this morning and they told me that they are "looking into it," which I assume means the package is lost and will not be found. I have refunded the buyer's shipping cost because the item did not arrive in a timely manner, but am reticent to refund the purchase price - if the item DOES arrive, he will have no obligation to repay me and will get a free tripod, while I'll be SOL.

Anyone been in a similar situation? What are my options here? I have to wait 21 days before filing a claim with USPS, and somehow prove that I actually mailed the tripod. I didn't purchase additional insurance (though I will from now on), but the USPS site says all packages are insured up to $50, so I should be able to at least get that much back, right? And what about the shipping cost? They didn't exactly deliver on that service...


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M_Six
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Jan 25, 2014 23:23 |  #2

Never, ever ship USPS unless you insure. USPS is (IMHO) the worst package shipping option. I prefer UPS because of their superior tracking ability.

That said, give it some time. USPS has been swamped and backed up because of the weather. The package may still show up.


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Rittrato
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Jan 25, 2014 23:23 |  #3

Hate USPS tracking. You get what you pay for. Hope you get this one resolved soon. Personally, from my experience, they are pretty good with tracking it when they misplace a package. They once misplaced my package (5DMII), 3 days later the manager called me and advised they found it.




  
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Jan 25, 2014 23:46 |  #4

I shipped a package last week that arrived at a zip code 108 miles away from where it was supposed to be delivered due to a 1 and 2 being switched around. I have to wait since it's the weekend until Monday to try to get it straightened out. I insured it for $2000 but should have insured it for at least $2500 since that what I have into it. I was already taking a substantial loss but since selling for $1700 minus the $50 shipping and who knows what else due to the reroute fees I'm really taking a hit.

Lesson learned in that before the packages are shipped I'm triple checking that everything is made out extra clear in the shipping info on the packages.


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Ron ­ Bailey
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Jan 25, 2014 23:49 |  #5

I'm guessing the weather is probably the culprit in this case.


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545iBMW
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Jan 26, 2014 01:03 |  #6

I always ask USPS to scan my packages (postage are printed at home) when I drop them off to my 2 local USPS. Majority of the time, the reps complain that I don't need to do this and that I should be able to track it. I always tell them, if it gets lost, can I personally charge it to you? And that's when they scan it. Make sure you ask for the receipt.




  
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Justaddwata
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Jan 26, 2014 04:12 |  #7

I have had good luck with USPS though ALWAYS pay the extra for insurance and delivery confirmation (even if the buyer does not). The more I can do to cover my butt the better off I am as a seller.
I would not be rushing to make ANY refunds to the buyer (even shipping). You shipped it as promised. The failure to deliver is beyond your control. If USPS refund shipping and insured value then by all means refund. But give the USPS time to deliver and investigate.


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MDJAK
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Jan 26, 2014 06:41 |  #8

I used to use UPS exclusively. Their tracking is far superior. But I now go to the post office. They deliver much quicker for a lot less. But I always ship priority and insure it so it requires a signature.

Is the buyer demanding a refund or being patient? I'd wait a bit. It's not exactly a lot of money.




  
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windpig
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Jan 26, 2014 07:53 |  #9

Thorrulz wrote in post #16637257 (external link)
I shipped a package last week that arrived at a zip code 108 miles away from where it was supposed to be delivered due to a 1 and 2 being switched around. I have to wait since it's the weekend until Monday to try to get it straightened out. I insured it for $2000 but should have insured it for at least $2500 since that what I have into it. I was already taking a substantial loss but since selling for $1700 minus the $50 shipping and who knows what else due to the reroute fees I'm really taking a hit.

Lesson learned in that before the packages are shipped I'm triple checking that everything is made out extra clear in the shipping info on the packages.

I always cut and paste the address sent by the buyer
UPS charges $10 or more to fix an address
registered mail is the way to sent anything VIA USPS if it has to get there (important document).
I've owned an electric parts biz for 40 years, shipped an average of 5 packages a day UPS and USPS have both been near perfect, never a loss.
be sure a package well.


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Firemike
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Jan 26, 2014 08:41 |  #10

I ordered some parts for a client 2 days after Christmas. Granted there was the New Years holiday, and a snowstorm, but it still took USPS 13 days to get a 1 pound 4 ounce package from Iowa to Michigan. Their tracking is abysmal, every time I checked it all it said was "In Transit" until the last 2 days when it said "Adverse Weather Conditions."


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Rittrato
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Jan 26, 2014 08:53 as a reply to  @ Firemike's post |  #11

Ok, just found out that it's already been 5 days since one of my item shipped via USPS Priority and the buyer still hasn't receive his package. He was only <50 miles away from my Zip Code. WTH!




  
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Zivnuska
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Jan 26, 2014 10:35 |  #12

jt354 wrote in post #16637189 (external link)
I didn't purchase additional insurance (though I will from now on)

Insure what you can't afford to lose.


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wihakowi
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Jan 26, 2014 10:59 as a reply to  @ Zivnuska's post |  #13

Not that it was an valuable item (<$8) but below is the shipping history for an item that I ordered 1/15. It arrived yesterday! Ten days may not be overly long but the routing was interesting. It was a very small package - less than an ounce sent First Class Mail.

Patience for and not trying to see logic in the process may be the key to USPS shipping!

Time and date Place Message
Saturday, Jan 25, 2014 WESLACO, TX Delivered
Friday, Jan 24, 2014 WESLACO, TX Arrival at Unit
Friday, Jan 24, 2014 MCALLEN, TX Enroute
Wednesday, Jan 22, 2014 SAN ANTONIO, TX Enroute
Tuesday, Jan 21, 2014 ATLANTA, GA Processed through USPS Sort Facility
Tuesday, Jan 21, 2014 ATLANTA, GA Depart USPS Sort Facility
Sunday, Jan 19, 2014 ATLANTA, GA Processed through USPS Sort Facility
Friday, Jan 17, 2014 WEST SACRAMENTO, CA Processed through USPS Sort Facility




  
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sparky16
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Jan 26, 2014 11:00 |  #14

OP; don't forget to take Sunday/holiday into consideration. Plus adverse weather on east Coast. All those adds extra time. Bad weather effects all USPS Priority mail since those are flown by FedEx planes, Post Office is not ALLOWED to have its own planes by law.

I have shipped roughly 100 packages past year, more than 98% made on time(2 days from coast to coast), one or two took up to 4 days. Insuring is good idea, but I don't insure unless it's more than $500(my personal limit). Signature confirmation is what I use.

Rittrato wrote in post #16637900 (external link)
Ok, just found out that it's already been 5 days since one of my item shipped via USPS Priority and the buyer still hasn't receive his package. He was only <50 miles away from my Zip Code. WTH!

You shipped the package 5 days ago via USPS?
How did you do that?

Your local post office opened on a Fed Holiday JUST for you?




  
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Rittrato
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Jan 26, 2014 11:03 |  #15

sparky16 wrote in post #16638250 (external link)
You shipped the package 5 days ago via USPS?
How did you do that?

Your local post office opened on a Fed Holiday JUST for you?

What the hell are you talking about? :rolleyes:




  
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USPS Mess
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