airfrogusmc wrote in post #16757694
What killed Calumet is they went from local to a big chain. From what I understand the Oak Brook and Cherry St (Chicago) locations were solid performers. It was some of the others that were poor performers that brought down the fleet.
I think we may find in the end that Calumet was undone by its online business and difficulty in price matching. I always made my big equipment purchases at Calumet because a B&M store with a staff person I've met with face to face feels more secure. Indeed, my first 40D went toe up after about 4,000 actuation's, Calumet replaced it under the full service MACK warranty and then made sure to transfer the balance of the MACK to the new body.
Their staff is really knowledgeable and this was their best feature.
Where I think they went wrong was in there online business. The online catalog was difficult to navigate and not as well conceived as Adorama and B&H. This made price comparison time consuming and on more than one occasion, I bailed out of Calumet and made my purchase at B&H. Bodies and brand new lenses I would buy in the store--as well as last minute items. But everything else I would buy online and Calumet just did not make itself competitive.
B&H is also a very brick and mortar store, but since they started trying to be a super store, I trust them a little less because I suspect they are using a 3rd party vendors to handle the sales of their non-core merchandise.
The way they closed was a terrible thing to do to the staff. The upper management must have been very much out of touch with the needs of its employees.