NY canon service center

i think my 24-70 2.8 ver I needs to go in for calibration. what is the nearest service center for NY/NJ? i know they have one right here, but its for CPS members only

how do i initialize this? do i call them?

ekinnyc wrote in post #16810287
i think my 24-70 2.8 ver I needs to go in for calibration. what is the nearest service center for NY/NJ? i know they have one right here, but its for CPS members only

how do i initialize this? do i call them?

An advance reservation is required for all service and support requests handled by the Ridgefield Park, N.J. facility. Canon Professional Services (CPS) Platinum and Gold level members can make a reservation via the CPS hotline by calling 1 (888) CPS-4540. Owners of Cinema EOS, professional video cameras and broadcast lenses should call 1 (855) CINE EOS to schedule an appointment.

Additional camera and lens service facilities for both professional and consumer clients are located in Jamesburg, N.J., Irvine, C.A., and Newport News, V.A. Each of these facilities operates with the same Canon speed and quality that is unrivaled in the industry. By the end of the year, Canon plans to further expand its local service center presence to the Midwest with the opening of a new service and support facility to support imaging professionals in the Chicago market.


Give them a call, ridgefield may accept your repair depending on their repair load if not you have to go to their jamesburg facility

Copperny wrote in post #16810691
An advance reservation is required for all service and support requests handled by the Ridgefield Park, N.J. facility. Canon Professional Services (CPS) Platinum and Gold level members can make a reservation via the CPS hotline by calling 1 (888) CPS-4540. Owners of Cinema EOS, professional video cameras and broadcast lenses should call 1 (855) CINE EOS to schedule an appointment.

Additional camera and lens service facilities for both professional and consumer clients are located in Jamesburg, N.J., Irvine, C.A., and Newport News, V.A. Each of these facilities operates with the same Canon speed and quality that is unrivaled in the industry. By the end of the year, Canon plans to further expand its local service center presence to the Midwest with the opening of a new service and support facility to support imaging professionals in the Chicago market.


Give them a call, ridgefield may accept your repair depending on their repair load if not you have to go to their jamesburg facility

Thanks
Is It known if either of the centers accept walking or would it have to be shipped?

ekinnyc wrote in post #16810942
Thanks
Is It known if either of the centers accept walking or would it have to be shipped?

http://www.usa.canon.c​om …pro/pro_service​-locations

It's a free call, let me know how it goes.

ekinnyc wrote in post #16810942
Thanks
Is It known if either of the centers accept walking or would it have to be shipped?

I don't know about "walking", but the Jamesburg facility does accept "walk in" customers. I have been a walk-in twice at the Jamesburg location, and received excellent service (but bear in mind I was a CPS member).

ekinnyc wrote in post #16810942
Thanks
Is It known if either of the centers accept walking or would it have to be shipped?

You can walk in the jamesburg facility. It's a tremendous building. I've done it a couple times. I've even seen them fix a guys lens on the spot.

so just called them up, and was pretty much given directions to the jamesburg facility to bring it as a walk-in (im about 30 miles away)

seemed to me like only CPS members could get advance reservations and servicing. will likely head down there this weekend, and see what they tell me

ekinnyc wrote in post #16815885
...will likely head down there this weekend, and see what they tell me

Check first, I think hours are 9 AM to 4:30 PM but only Monday through Friday.

John from PA wrote in post #16816167
Check first, I think hours are 9 AM to 4:30 PM but only Monday through Friday.

yup, i looked after i wrote this. sucks to have to take a day off but luckily i got plenty

ekinnyc wrote in post #16810942
Thanks
Is It known if either of the centers accept walking or would it have to be shipped?

You can drop it off in Jamesburg and they will contact you when its finished. You can pick it up or they can ship it back to you. I've been there a few times.The other locations in NY and NJ are for CPS members only. If there get there early enough they might even do it for you same day but you'll have to figure out where to hang out for perhaps a few hours. You can always do lunch and go shipping I suppose. While your there you may want them to clean your sensor at the same time. I think its around $30. I see you live in Brooklyn. It's around 41 miles from the Verrazano. During non rush hours the trip should be pretty fast.

By the way, if you're using your GPS, you may have to use Dayton, not Jamesburg, as the town. A bit confusing I know.

dropped the lens off yesterday around 11am. just got shipment notification.... thats not a good sign, right? likely nothing was done other than a calibrate and clean?

Seems like a lot of $, no?

Frodge wrote in post #16839129
Seems like a lot of $, no?

definitely. but if the lens comes back tack sharp, i will be glad to spend it. though, considering how fast they sent it back, im not so sure.

Edit:
just spoke to the jamesburg center, looks like the collar and focus assembly were replaced, and the lens was re-centered. apparently it was completely off.... cant wait until i get it. sounds like i might get my money's worth after all

this is the link for simple maintenance, just fill in the blanks it will give you prices for starting repairs and maintenance.
http://www.usa.canon.c​om …yCode=onlineRep​airLanding