aboudd wrote in post #16824629
I just posted a long piece on the merits and failings of these two technical support systems. It comes down to Canon CPS great, Adobe Creative Cloud - not so much.
If you are interested the illustrated article is posted at www.foto-gizmo.blogspot.com
Your post is slightly flawed. CPS is a professional organization that has a specific hotline for pros to use. Adobe (while also catering to pros) has a hotline that is used for their entire customer base. From my understanding, Adobe doesn't have a separate professional division like Canon does.
So, yeah dealing with Adobe sucks. And if you were paying $500/yr for adobe support I would expect better from them.