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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 04 Apr 2014 (Friday) 16:44
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NY canon service center

 
ekinnyc
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Apr 04, 2014 16:44 |  #1

i think my 24-70 2.8 ver I needs to go in for calibration. what is the nearest service center for NY/NJ? i know they have one right here, but its for CPS members only

how do i initialize this? do i call them?


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Copper ­ NYC
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Apr 04, 2014 20:11 |  #2

ekinnyc wrote in post #16810287 (external link)
i think my 24-70 2.8 ver I needs to go in for calibration. what is the nearest service center for NY/NJ? i know they have one right here, but its for CPS members only

how do i initialize this? do i call them?

An advance reservation is required for all service and support requests handled by the Ridgefield Park, N.J. facility. Canon Professional Services (CPS) Platinum and Gold level members can make a reservation via the CPS hotline by calling 1 (888) CPS-4540. Owners of Cinema EOS, professional video cameras and broadcast lenses should call 1 (855) CINE EOS to schedule an appointment.

Additional camera and lens service facilities for both professional and consumer clients are located in Jamesburg, N.J., Irvine, C.A., and Newport News, V.A. Each of these facilities operates with the same Canon speed and quality that is unrivaled in the industry. By the end of the year, Canon plans to further expand its local service center presence to the Midwest with the opening of a new service and support facility to support imaging professionals in the Chicago market.


Give them a call, ridgefield may accept your repair depending on their repair load if not you have to go to their jamesburg facility


40D Gripped, 50D, T2I Gripped, 5D Mark III Gripped, EF-S 18-55 IS, EF-S 55-250 IS
EF 28 f/2.8 IS, EF 40 2.8 STM, EF 50 f/1.4 USM,
EF 85 f/1.8 USM, EF 100 f/2.8 Macro USM, EF 24-105L f/4.0
EF 28-80 USM, the good one with metal mount and ring USM.
EF 28-80 USM V, EF 28-135 USM IS, EF 100-300 USM, EF 100-400L USM IS.
Rokinon 14 f/2.8

  
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ekinnyc
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Apr 04, 2014 22:52 |  #3

Copperny wrote in post #16810691 (external link)
An advance reservation is required for all service and support requests handled by the Ridgefield Park, N.J. facility. Canon Professional Services (CPS) Platinum and Gold level members can make a reservation via the CPS hotline by calling 1 (888) CPS-4540. Owners of Cinema EOS, professional video cameras and broadcast lenses should call 1 (855) CINE EOS to schedule an appointment.

Additional camera and lens service facilities for both professional and consumer clients are located in Jamesburg, N.J., Irvine, C.A., and Newport News, V.A. Each of these facilities operates with the same Canon speed and quality that is unrivaled in the industry. By the end of the year, Canon plans to further expand its local service center presence to the Midwest with the opening of a new service and support facility to support imaging professionals in the Chicago market.


Give them a call, ridgefield may accept your repair depending on their repair load if not you have to go to their jamesburg facility

Thanks
Is It known if either of the centers accept walking or would it have to be shipped?


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Copper ­ NYC
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Apr 05, 2014 09:11 |  #4

ekinnyc wrote in post #16810942 (external link)
Thanks
Is It known if either of the centers accept walking or would it have to be shipped?

http://www.usa.canon.c​om …pro/pro_service​-locations (external link)

It's a free call, let me know how it goes.


40D Gripped, 50D, T2I Gripped, 5D Mark III Gripped, EF-S 18-55 IS, EF-S 55-250 IS
EF 28 f/2.8 IS, EF 40 2.8 STM, EF 50 f/1.4 USM,
EF 85 f/1.8 USM, EF 100 f/2.8 Macro USM, EF 24-105L f/4.0
EF 28-80 USM, the good one with metal mount and ring USM.
EF 28-80 USM V, EF 28-135 USM IS, EF 100-300 USM, EF 100-400L USM IS.
Rokinon 14 f/2.8

  
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Tom ­ Reichner
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Apr 05, 2014 15:35 |  #5

ekinnyc wrote in post #16810942 (external link)
Thanks
Is It known if either of the centers accept walking or would it have to be shipped?

I don't know about "walking", but the Jamesburg facility does accept "walk in" customers. I have been a walk-in twice at the Jamesburg location, and received excellent service (but bear in mind I was a CPS member).


"Your" and "you're" are different words with completely different meanings - please use the correct one.
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"Fare" and "fair" are different words with completely different meanings - please use the correct one. The proper expression is "moot point", NOT "mute point".

  
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Frodge
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Apr 05, 2014 20:54 |  #6

ekinnyc wrote in post #16810942 (external link)
Thanks
Is It known if either of the centers accept walking or would it have to be shipped?

You can walk in the jamesburg facility. It's a tremendous building. I've done it a couple times. I've even seen them fix a guys lens on the spot.


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ekinnyc
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Apr 07, 2014 10:39 |  #7

so just called them up, and was pretty much given directions to the jamesburg facility to bring it as a walk-in (im about 30 miles away)

seemed to me like only CPS members could get advance reservations and servicing. will likely head down there this weekend, and see what they tell me


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John ­ from ­ PA
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Apr 07, 2014 12:29 |  #8

ekinnyc wrote in post #16815885 (external link)
...will likely head down there this weekend, and see what they tell me

Check first, I think hours are 9 AM to 4:30 PM but only Monday through Friday.




  
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ekinnyc
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Apr 07, 2014 12:47 |  #9

John from PA wrote in post #16816167 (external link)
Check first, I think hours are 9 AM to 4:30 PM but only Monday through Friday.

yup, i looked after i wrote this. sucks to have to take a day off but luckily i got plenty :)


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mwsilver
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Apr 07, 2014 23:04 |  #10

ekinnyc wrote in post #16810942 (external link)
Thanks
Is It known if either of the centers accept walking or would it have to be shipped?

You can drop it off in Jamesburg and they will contact you when its finished. You can pick it up or they can ship it back to you. I've been there a few times.The other locations in NY and NJ are for CPS members only. If there get there early enough they might even do it for you same day but you'll have to figure out where to hang out for perhaps a few hours. You can always do lunch and go shipping I suppose. While your there you may want them to clean your sensor at the same time. I think its around $30. I see you live in Brooklyn. It's around 41 miles from the Verrazano. During non rush hours the trip should be pretty fast.

By the way, if you're using your GPS, you may have to use Dayton, not Jamesburg, as the town. A bit confusing I know.


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ekinnyc
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Apr 16, 2014 16:55 |  #11

dropped the lens off yesterday around 11am. just got shipment notification.... thats not a good sign, right? likely nothing was done other than a calibrate and clean?


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Frodge
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Apr 16, 2014 16:56 |  #12

Seems like a lot of $, no?


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ekinnyc
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Apr 16, 2014 17:00 |  #13

Frodge wrote in post #16839129 (external link)
Seems like a lot of $, no?

definitely. but if the lens comes back tack sharp, i will be glad to spend it. though, considering how fast they sent it back, im not so sure.

Edit:
just spoke to the jamesburg center, looks like the collar and focus assembly were replaced, and the lens was re-centered. apparently it was completely off.... cant wait until i get it. sounds like i might get my money's worth after all


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Copper ­ NYC
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Apr 16, 2014 19:59 as a reply to  @ ekinnyc's post |  #14

this is the link for simple maintenance, just fill in the blanks it will give you prices for starting repairs and maintenance.
http://www.usa.canon.c​om …yCode=onlineRep​airLanding (external link)


40D Gripped, 50D, T2I Gripped, 5D Mark III Gripped, EF-S 18-55 IS, EF-S 55-250 IS
EF 28 f/2.8 IS, EF 40 2.8 STM, EF 50 f/1.4 USM,
EF 85 f/1.8 USM, EF 100 f/2.8 Macro USM, EF 24-105L f/4.0
EF 28-80 USM, the good one with metal mount and ring USM.
EF 28-80 USM V, EF 28-135 USM IS, EF 100-300 USM, EF 100-400L USM IS.
Rokinon 14 f/2.8

  
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NY canon service center
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