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FORUMS Marketplace & Market Info Market Watch 
Thread started 15 Apr 2014 (Tuesday) 22:52
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Am I overreacting? -Amazon

 
m3incorp
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Apr 23, 2014 16:23 |  #16

I always use chat with Amazon.....shhhhh they will even price match sometimes over chat for items that aren't TVs.


7D, 10D, Canon EFS 18-55mm modded
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luvallpups
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May 06, 2014 20:12 |  #17

Eh.....just got the refund with a surprise $280 restocking fee for it being late im guessing..a bit annoyed again. Uggh. I would've just kept the thing and resold it if this was the case. I didn't even use the lens, and it's already a used item. Back to trying to contact them and see if I can fix it.


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gonzogolf
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May 06, 2014 20:17 |  #18

luvallpups wrote in post #16887058 (external link)
Eh.....just got the refund with a surprise $280 restocking fee for it being late im guessing..a bit annoyed again. Uggh. I would've just kept the thing and resold it if this was the case. I didn't even use the lens, and it's already a used item. Back to trying to contact them and see if I can fix it.

a $280 restocking fee?!?!




  
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luvallpups
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May 06, 2014 20:31 |  #19

gonzogolf wrote in post #16887070 (external link)
a $280 restocking fee?!?!

Yes, looks like they charged me 20% on a $1400 lens, making it a $280 fee. This is on top of me already paying $30 to return the lens twice. So I've wasted $340 trying to return a lens, lol. I had no idea they charge restocking fees. I just checked their terms and it looks like they do charge one for late returns, although I had to search around for it since it wasn't on the first return policy page. :confused: But I'm hoping they waive the fee considering the poor packing they returned the lens to me with last time. I shouldn't have to keep a lens that was packed like that considering I paid so much for it. Who knows what might've rattled around in there. I'm sure they'll fix it considering the situation, if not, then....that really stinks.


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carnifex123
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May 07, 2014 01:20 |  #20

A 20% restocking fee is ridiculous.

As for the return date: legally, it is the date shipped, unless the seller has expressed the arrival date.

But again, a 20% restocking fee is ridiculous.


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Fernando
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May 07, 2014 09:46 |  #21

carnifex123 wrote in post #16887561 (external link)
A 20% restocking fee is ridiculous.

As for the return date: legally, it is the date shipped, unless the seller has expressed the arrival date.

But again, a 20% restocking fee is ridiculous.

A 20% fee to mitigate against renting retail equipment is perfectly appropriate. They give a MONTH for legitimate returns. At some point the consumer has to take some responsibility.

People are aware that in the US no merchant HAS to take returns, right.


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RHChan84
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May 07, 2014 10:08 |  #22

If you were the merchant

You sell a lens for $2k
Buyer is really only wanted to test it out and no plans of keeping it
You get the lens back and it can't be sold as new anymore
Sell it for $200 less.

Merchant loses $200 plus shipping because the buyer just wanted to test it out.

On the other hand, yes some people have legitimate return excuses but that would just be a hassle to try and filter out and even then, some could be lying.


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gonzogolf
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May 07, 2014 10:13 |  #23

RHChan84 wrote in post #16888168 (external link)
If you were the merchant

You sell a lens for $2k
Buyer is really only wanted to test it out and no plans of keeping it
You get the lens back and it can't be sold as new anymore
Sell it for $200 less.

Merchant loses $200 plus shipping because the buyer just wanted to test it out.

On the other hand, yes some people have legitimate return excuses but that would just be a hassle to try and filter out and even then, some could be lying.

According to the OP it was a used lens to begin with. I dont have much sympathy for those who order stuff just to test and return, but if they agree to the return a $280 restocking fee on a used lens seems a bit stiff. I think a fee is in order, just a reasonable one. That said, given the original post I wouldnt have accepted the return if I were the retailer.




  
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joedlh
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May 07, 2014 10:14 as a reply to  @ post 16839042 |  #24

^ Agreed. I imagine the return window is to discourage the "buying" of photographic gear for a shoot and then returning it after the shoot, claiming that one changed one's mind or that the gear did not satisfy the need.


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mine1
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May 08, 2014 18:03 |  #25

Yah there was absolutely no reason at all for them to take the lens back, Now if it was damaged I could see getting a refund (as long as returned during the specified time), but returning something over a month after getting it just because you didn't like it is ridiculous. I could see a 48 hour "i just felt like checking out the lens" return window (even though I still think that if you bought a working product you should not be able to send it back no matter what, you should decide whether or not you want the item before buying it), So to me the restocking fee seem's too small.


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ed ­ rader
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May 08, 2014 22:25 |  #26

think of it as a rental fee. or karmic payback. pick one :-)


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Am I overreacting? -Amazon
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