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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 22 May 2014 (Thursday) 11:42
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N2bnfunn
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May 22, 2014 11:42 |  #1

Hello on this past Monday I sent my Canon 1DX in for checking and cleaning, I have a CPS membership within 2 days I received my 1DX checked and cleaned. Before I sent it in I wrote down the shutter count, when I received it back IT WAS 101 more shutter clicks was on from when I sent it in. When I open the box the power was left on and some of the advance setting had been change, all the other setting were factory default setting I sent it in with no cards no lens just the battery.


I called the service they gave me the run around and finally they told me they will get to the drop of this(Yeah right) and call me back. So far I have not heard a word back.


A word to everyone record your shutter count before sending in your camera's it is no telling what did to with my camera, someone might have even taken it home over night.


How unprofessional is that.. Very sad


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Aki78
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May 22, 2014 12:18 |  #2

Honestly if you don't hear back and want answers, I would write to the corporate; usually the management. I'm sure others may feel differently but sometimes companies do need to hear their customers complaints for any possible issues that could hurt their brand. Especially when you're paying such high price for Canon's best bodies you'd expect a much better service.




  
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Scatterbrained
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May 22, 2014 12:31 |  #3

On a camera that can do 14fps 101 shutter actuations isn't a lot. I'd imagine they could run that up just testing all of the cameras functions, including the buffer performance. You remind me of customers who used to bring their cars in for run problems and then freak when they'd see an extra 20 miles on the odometer. Personally I wouldn't worry about it. If it had an extra 5,000 clicks on it though . . . . . .


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May 22, 2014 12:32 |  #4

So you are angry over about seven seconds of usage on your camera? It is a 1Dx, it can and will take a lot of photos in a very short amount of time.

Personally if I send my camera in I would hope they test it before sending it back to me. I would be far more concerned if it came back with the same number of shots. That means that they didn't power it on and inspect it for function before beginning work, easy to burn through 20 or 30 shots there, and didn't test it after wards making sure it is functioning as expected in the various modes. 101 photos is very short for the tests I would expect to be conducted, which would include a full memory buffer test to ensure something wasn't damaged while in Canon's care.

I took more than that testing my 7D and a new lens last night.


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May 22, 2014 12:33 |  #5

Scatterbrained wrote in post #16922547 (external link)
If it had an extra 5,000 clicks on it though . . . . . .

Take a trip down to VA? :lol:




  
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May 22, 2014 12:35 |  #6

Aki78 wrote in post #16922557 (external link)
Take a trip down to VA? :lol:

Well, I live about 15 minute from the service center so . . . . . .


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May 22, 2014 12:44 |  #7

Um, I think it's normal, and should be understandable that when you send a camera in for "checking" and service that it will be tested.
The more clicks, the more thorough the test.

I am baffled as to what we should be worried about, and why we should feel that this is a reason to commiserate with your complaint?

I'm trying to picture the people at the other end of the phone trying to respond. ???


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May 22, 2014 12:47 |  #8

N2bnfunn wrote in post #16922443 (external link)
Hello on this past Monday I sent my Canon 1DX in for checking and cleaning,

How exactly are you expecting them to "Check" the camera if they dont check all of the operations including the shutter. If they hadnt, would you have come on here complaning that they didnt do a complete job...?


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May 22, 2014 13:07 |  #9

Scatterbrained wrote in post #16922561 (external link)
Well, I live about 15 minute from the service center so . . . . . .

RED STAPLER?




  
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May 22, 2014 13:15 |  #10

Aki78 wrote in post #16922621 (external link)
RED STAPLER?

Check!

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Time to burn the whole place down. Who do they think they are anyway, technicians?

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May 22, 2014 13:19 |  #11

digirebelva wrote in post #16922592 (external link)
How exactly are you expecting them to "Check" the camera if they dont check all of the operations including the shutter. If they hadnt, would you have come on here complaning that they didnt do a complete job...?

I agree. If owner gets back the camera and they say it doesn't work, Canon would get backlash regardless.

Also, 98% of people probably wouldn't even check the shutter count.


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May 22, 2014 13:28 |  #12

Scatterbrained wrote in post #16922638 (external link)
Check!

Time to burn the whole place down. Who do they think they are anyway, technicians?

:lol: That's right, go Milton on them *shakes fist*




  
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May 22, 2014 13:50 |  #13

Scatterbrained wrote in post #16922547 (external link)
On a camera that can do 14fps 101 shutter actuations isn't a lot. I'd imagine they could run that up just testing all of the cameras functions, including the buffer performance. You remind me of customers who used to bring their cars in for run problems and then freak when they'd see an extra 20 miles on the odometer. Personally I wouldn't worry about it. If it had an extra 5,000 clicks on it though . . . . . .

this. dont make a mountain out of a mole hill.


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N2bnfunn
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May 22, 2014 13:59 |  #14

First all on do you know how they clean cameras? they are place in a machine HANDS FREE, that is like you taking your car in the dealership to fix the front seat, and when you pick up your car it has 101 miles on it, as far the 14fps, you HAD NO BUSINESS mess with that on the camera, you have to go into menu and turn that on. I have had my camera clean there before and It was like 5 clicks difference when I got it back, now that is about right NOT101


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N2bnfunn
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May 22, 2014 14:00 |  #15

Aki78 wrote in post #16922515 (external link)
Honestly if you don't hear back and want answers, I would write to the corporate; usually the management. I'm sure others may feel differently but sometimes companies do need to hear their customers complaints for any possible issues that could hurt their brand. Especially when you're paying such high price for Canon's best bodies you'd expect a much better service.

Thanks Aki78 that is a good idea..


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