Canon Service Center Newport News VA

N2bnfunn wrote in post #16922744
Thanks Aki78 that is a good idea..

no, its not. you are being that customer. dont be that customer.

N2bnfunn wrote in post #16922739
First all on do you know how they clean cameras? they are place in a machine HANDS FREE, that is like you taking your car in the dealership to fix the front seat, and when you pick up your car it has 101 miles on it, as far the 14fps, you HAD NO BUSINESS mess with that on the camera, you have to go into menu and turn that on. I have had my camera clean there before and It was like 5 clicks difference when I got it back, now that is about right NOT101

So machines are infallible and never break, have errors, or screw up? Then why were you sending one of your machines in for servicing?

Wouldn't you be rather pissed if your camera got back to you, and a cleaning fluid had gotten in and dissolved a contact or something? Or a metal shaving had fallen off the machine and shorted something?

You should be pissed that their testing the previous time was so limited!

(I have a bachelors of science, currently working full time in software QA, and have pervious hardware QA experience. I'm rather well rounded when it comes to testing.)

gnome chompski wrote in post #16922748
no, its not. you are being that customer. dont be that customer.

This.

101? I seriously doubt they were screwing around with the camera. They didn't shoot a wedding with that amount. pretty sure they may be sick to death of camera's by the time they go home at night.

I agree... don't be THAT customer - next time, they won't test enough and you'll be doing the shipping back and fourth dance. It came back perfect - working flawless and clean and you are finding some belly lint to pick.

I have no clue what you are talking about, the camera cost 6,700 bucks, it like having your sport car you want little or zero miles on in, no matter what, if it was a cheap camera I would not have any problem, when you spend that type of money on a camera, you would like your camera to be done right,.

Buddy,

You're off base with your concerns. You sent your camera in to be tested, on a CPS membership no doubt. Which Canon presumes to mean that your camera is a professional tool and needs to run flawlessly. In its life as a professional tool 101 clicks is a few seconds. Furthermore the 1Dx is the king of the sports-photography bodies right now. 101 clicks may be one play in a football game where 1000s of frames are shot in a single game.
I'm pretty sure that while the technicians were working on your camera they were thinking in terms of running as many function tests as were necessary to ensure that your equipment was as good as they could get it before they sent it back to you.

I have several precision rifles that between rifle and scope cost quite a bit more than a 1DX plus the L Zoom of your choice combined. Some of them you only get a few thousand shots before it has to go back for a new barrel and fitting (a lot more money than a shutter replacement after 60,000 actuations). I can tell you that when I send a rifle to a gunsmith, I WANT him to shoot it and to shoot it as much as HE feels that he needs to in order to be satisfied that he's sending me back a product that he's satisfied is functioning as designed.

101 actuations was 3-4 rolls of film way back when and it was nothing back then. 101 actuations on one of the fastest camera bodies in existence is REALLY nothing.

All your complaint is going to do is potentially cause some tech to be worried about doing his job properly the next time.

As a guy with a piece of equipment at Canon right this minute begin repaired, I'd like the techs to be focused on fixing things.

If you take your sports car in for a transmission replacement, do you expect them to not start the engine at any point?

The 1Dx has a minimal probable shutter life of 400,000. They used 0.02% of the expected life. (And I know of a few 1Dx bodies out there that are already pushing over 800,000 with no shutter issues.)

N2bnfunn wrote in post #16922925
I have no clue what you are talking about, the camera cost 6,700 bucks, it like having your sport car you want little or zero miles on in, no matter what, if it was a cheap camera I would not have any problem, when you spend that type of money on a camera, you would like your camera to be done right,.

IMO, It was...

I wouldn't worry about the shutter count, its nothing.

People love to complain about the most insignificant things....If I were the guys from the service center I would put a mark on you to make sure I would never service any of your equipment ever again.

Oh my god - this is an outrage. If I were you, I wouldn't stop anywhere short of shaking an angry fist in their general direction. The gall!

At least a courteous answer would've probably made the OP feel a bit better. Customer service goes a long way.

I think most people on here are missing the point I know the 101 clicks will not kill my camera, I was just telling people what the service center was doing. You can do anything you want with your cameras.

So when your camera is gone for service for a while, who knows what they are doing with your camera.

Aki78 wrote in post #16923599
At least a courteous answer would've probably made the OP feel a bit better. Customer service goes a long way.

I'm almost sure that they were so shocked by the verbalization of such a ridiculous concern that they were unsure what to say on such short notice.

N2bnfunn wrote in post #16923610
So when your camera is gone for service for a while, who knows what they are doing with your camera.

It sounds like what they were doing was completely and thoroughly running your camera through the paces. That is what I would want done for mine instead of them having little interest in its performance.

Good grief.

N2bnfunn wrote in post #16923610
I think most people on here are missing the point I know the 101 clicks will not kill my camera, I was just telling people what the service center was doing. You can do anything you want with your cameras.

So when your camera is gone for service for a while, who knows what they are doing with your camera.

Gee, when my 60D was in the VA service center a couple years ago, they did exactly what I asked them to do, then went through everything top to bottom and when I got it back it was probably better than new. I wasn't an anal case worried about a few shutter clicks during checkout. I was thrilled that they repaired what was wrong, cleaned it thoroughly, and did it all at no charge under warranty, including shipping, and turned it around in less than a week. I have nothing but good things to say about my experience with them.