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FORUMS General Gear Talk Camera Bags, Backpacks & Cases 
Thread started 10 Sep 2014 (Wednesday) 22:19
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Clutch and Slide, Peak Designs!

 
SL888
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Sep 17, 2014 23:54 |  #46

http://petapixel.com …ed-cameras-photographers/ (external link)




  
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Edle
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Sep 25, 2014 07:03 |  #47

They just provided another update for those waiting to get one or waiting for repair solutions:

https://www.kickstarte​r.com …g-and-hand-s/posts/996069 (external link)

Cautious Optimism


Hi everyone,

Somewhere over the pacific, there is a cargo plane carrying a package from Shenzhen, China to San Francisco. Needless to say, we are very anxious to inspect the contents.

As I mentioned in previous updates, the immediate action we were taking (aside from halting all distribution of Slide, Clutch, and Anchor Links) was to adjust the tooling on the progressive stamping die to meet our specifications. Furthermore, we have added additional design features and material improvements with the aim of consistently producing springs with zero chance of failure.

I titled this update "Cautious Optimism," because we have yet to inspect these parts for ourselves. Our manufacturer has weighed in with their opinion, and they believe these springs to be entirely solid, with zero chance of failure. While this current situation has been difficult for all, we've not lost confidence in our manufacturer's competence, capabilities, or desire to maintain our specifications. They have acted with supreme cooperation in finding an expedient solution to this problem, and I am cautiously optimistic that they have pulled off their part of the solution. We shall see.

Pending Peak Design's review of the spring and the installation process, here is what the plan is:

1. Produce springs and installation tools for a "fix-it" kit.

2. Send a fix-it kit to all affected backers, along with printed and video instructions (accessible by url link).

3. Self-performing the fix is entirely optional. If you see the video and think you will have trouble with the installation, or simply don't want to try to fix it yourself, we will create a return label for your unit, and we will perform the fix ourselves and resend it.

We wouldn't be suggesting the option of an at-home repair if we didn't consider it to be 100% fail-safe and quick to implement (about 30 seconds per spring). Plus, the at-home repair will be exactly the same as our in-shop repair, and the springs in the fix-it kit will be the same ones going into new straps from this point forward.

All of this will be confirmed upon our receipt and thorough testing of the spring. I am merely getting this update out to you today because our customer service folks have been noting a fair amount of anxiety from the crowd these last few days.


Body: 5D MKIII Gripped, 7D MKII
Lens: EF 85mm f1.2L II - EF 50mm f1.2L - EF 16-35mm f2.8L II - EF 17-40mm f4L - EF 24-70mm f2.8L - EF 24-105mm f4L- EF 70-200mm f2.8L IS - EF 100-400mm f4.5-5.6L IS II - EF 15mm f2.8 fisheye - EF 1.4x II
Flashes: 580EX II - 600EX RT Canon Battery Pack CP-E4
Tripod/Monopod/Heads : 190XPROB / 695 5-Section Magfiber / 3039 - 488RC2

  
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steve67
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Sep 25, 2014 23:12 |  #48

Ya, all mine failed. I don't really want the "update". I will throw it in the, no I don't trust pile. My $50.00 mistake. I like the strap, very cool the clips JUST SUCK. Oh well, live and learn they will never get another one of my dimes.


5DMark4/ 24-105 F4/16-35mm F4 50mm f1.8 II/100mm f2.8L/ 70-200mm f2.8L IS II USM

  
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gremlin75
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Sep 26, 2014 10:53 |  #49

steve67 wrote in post #17178143 (external link)
Ya, all mine failed. I don't really want the "update". I will throw it in the, no I don't trust pile. My $50.00 mistake. I like the strap, very cool the clips JUST SUCK. Oh well, live and learn they will never get another one of my dimes.

So there was a manufacturing issue that the company found out about and let people know about quickly (an issue that all the pervious products using the connector don't have). They are now offing to send those with the issue new parts to fix the issue or a shipping lane to send it to them and fix. But instead of having the $50 item you bought fixed for free you'd rather just throw it into the closet? Wow!!! LOL




  
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Charlie
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Sep 26, 2014 11:09 |  #50

gremlin75 wrote in post #17178839 (external link)
So there was a manufacturing issue that the company found out about and let people know about quickly (an issue that all the pervious products using the connector don't have). They are now offing to send those with the issue new parts to fix the issue or a shipping lane to send it to them and fix. But instead of having the $50 item you bought fixed for free you'd rather just throw it into the closet? Wow!!! LOL

I would just get the fix and sell it off. I dont think you can regain trust in failed camera straps.

funny that they blame their outsourced company...


Sony A7iii/ZV-1 - FE 24/1.4 - SY 24/2.8 - FE 35/2.8 - FE 50/1.8 - FE 85/1.8 - F 600/5.6 - CZ 100-300 - Tamron 17-28/2.8 - 28-75/2.8 - 28-200 RXD
Panasonic G9 - Laowa 7.5/2 - PL 15/1.7 - P 42.5/1.8 - OM 75/1.8 - PL 10-25/1.7 - P 12-32 - P 14-140

  
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John
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Sep 26, 2014 11:27 |  #51

gremlin75 wrote in post #17178839 (external link)
So there was a manufacturing issue that the company found out about and let people know about quickly (an issue that all the pervious products using the connector don't have). They are now offing to send those with the issue new parts to fix the issue or a shipping lane to send it to them and fix. But instead of having the $50 item you bought fixed for free you'd rather just throw it into the closet? Wow!!! LOL

While I think PD handled the PR nightmare scenario well and from what I could see honestly, as a camera strap company and how flooded the market is, not sure if there is that big of a margin of error for them. They aren't the Apple of camera straps where there is a tremendous amount of consumer trust/goodwill/fanatic​ism about their products. Not yet anyway.


john | gear | web hosting deal for POTN members!

  
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WookieeGunner
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Sep 26, 2014 12:19 |  #52

Charlie wrote in post #17178863 (external link)
funny that they blame their outsourced company...

Actually this is a lot more common than you would think.

This could be something as simple as the manufacturer deciding to speed up the unspooling of the wire in the spring making causing the wire to stretch more and by association the outside diameter of the springs being smaller.




  
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Charlie
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Sep 26, 2014 13:43 |  #53

WookieeGunner wrote in post #17178970 (external link)
Actually this is a lot more common than you would think.

This could be something as simple as the manufacturer deciding to speed up the unspooling of the wire in the spring making causing the wire to stretch more and by association the outside diameter of the springs being smaller.

Outsource screwing up/doing it right really isnt the issue, QA is on PD. Do they outsource all their products and just assume it works? Where is the QA process?

PD is the company, that sells the product, not the outsourcing company. PD sold a bad product.


Sony A7iii/ZV-1 - FE 24/1.4 - SY 24/2.8 - FE 35/2.8 - FE 50/1.8 - FE 85/1.8 - F 600/5.6 - CZ 100-300 - Tamron 17-28/2.8 - 28-75/2.8 - 28-200 RXD
Panasonic G9 - Laowa 7.5/2 - PL 15/1.7 - P 42.5/1.8 - OM 75/1.8 - PL 10-25/1.7 - P 12-32 - P 14-140

  
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steve67
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Sep 26, 2014 19:12 |  #54

gremlin75 wrote in post #17178839 (external link)
So there was a manufacturing issue that the company found out about and let people know about quickly (an issue that all the pervious products using the connector don't have). They are now offing to send those with the issue new parts to fix the issue or a shipping lane to send it to them and fix. But instead of having the $50 item you bought fixed for free you'd rather just throw it into the closet? Wow!!! LOL

Nothing has been fixed yet, they are still waiting to see if the new ones from china are even up to specs. They can send me the new clips and I will install them, but ya at this point I'm not going to use it unless the basic design of the clip is changed.


5DMark4/ 24-105 F4/16-35mm F4 50mm f1.8 II/100mm f2.8L/ 70-200mm f2.8L IS II USM

  
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El ­ Pedro
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Sep 26, 2014 19:51 |  #55

This is the problem with crowd funding new products. They have pre sold a load of units and have a lot of pressure on them to get them all out quickly.

They obviously field tested their pre production units rigorously but rushed the testing of the final product.

I'm sure they'll get through this and continue on but they lost a lot of consumer confidence in their brand over this error.




  
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A5forfighting
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Sep 27, 2014 01:17 |  #56

I've always been happy with my PD products. Look at the Apple 8.1 update that made peoples phones stop working. It happens to the best. PD will come through =) Cant wait for UPS to show up!


7D, S95, EOSM,


  
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ekinnyc
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Sep 27, 2014 23:39 |  #57

has anyone witha faulty spring try to just epoxy it in place?


6D| 35mm f/2 IS
Buying/Selling Feedback

  
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Edle
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Oct 17, 2014 10:34 |  #58

It looks like they have found a permanent fix and will get the fix + newly redesign products to the consumers.

https://www.kickstarte​r.com …ra-sling-and-hand-s/posts (external link)


Body: 5D MKIII Gripped, 7D MKII
Lens: EF 85mm f1.2L II - EF 50mm f1.2L - EF 16-35mm f2.8L II - EF 17-40mm f4L - EF 24-70mm f2.8L - EF 24-105mm f4L- EF 70-200mm f2.8L IS - EF 100-400mm f4.5-5.6L IS II - EF 15mm f2.8 fisheye - EF 1.4x II
Flashes: 580EX II - 600EX RT Canon Battery Pack CP-E4
Tripod/Monopod/Heads : 190XPROB / 695 5-Section Magfiber / 3039 - 488RC2

  
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NManuel01
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Oct 26, 2014 21:39 |  #59

Did anyone receive the fix over the weekend? I'm hoping my gets here tomorrow.


6D, 70-200 MKii F2.8, Tamron 24-70mm, Canon 40mm
Eos M, 18-55mm, 20mm
Alienbee 800, Canon 430exii, Canon 90ex

  
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328iGuy
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Oct 27, 2014 14:40 |  #60

I am waiting to get both my Clutch and Slide as mine weren't ship before the issues.

Hope for them this week to Canada.


Canon 5D IV | Canon 5D III | 16-35L III | 24-70L II | 85L 1.4 IS | 70-200LII | 300 2.8 L

  
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