Colin Glover wrote in post #17272451
Thanks Ian. It's reassuring. What about customs? Aren't I supposed to be the importer?
There are no customs, HDEW are a UK brick and mortar store so that is all sorted out as their stock comes in to the store. They pay the duty and VAT at the wholesale import level, you are just buying a camera from a UK seller, the same as if you bought from WEX or any other dealer. The price includes the duty and VAT.
You only need worry about you being the importer if you buy it from a company outside the UK, such as DigitalRev in Hong Kong.
I have been very happy with my 5D3 from HDEW, and it is nice to still have a years warranty left on it, whereas it would have run out 10 months ago had I bought it from an official dealer.
Just like Ianfp, mine came with all the UK bits and an English manual. The only difference I could see is the lower price and the better warranty. I will be getting my next camera from them as well, I am sure.