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FORUMS Marketplace & Market Info Market Watch 
Thread started 01 Dec 2014 (Monday) 16:31
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bad experience with B&H Photo

That's me!
4,560 posts
Likes: 618
Joined Jul 2008
Location: New York
Dec 01, 2014 18:43 |  #16

ptcanon3ti wrote in post #17302165 (external link)
Can you just send the package back to B&H then purchase from Adorama?

Which puts another open box unit into the B&H inventory; they will have to sell it for less and will need to recoup the loss by increasing prices!

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1,735 posts
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Joined Mar 2009
Location: Flagtown, NJ
Dec 01, 2014 18:59 |  #17

HelenOster wrote in post #17302201 (external link)
Which puts another open box unit into the B&H inventory; they will have to sell it for less and will need to recoup the loss by increasing prices!


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Joined May 2007
Location: West Richland, WA
Dec 01, 2014 20:01 |  #18

I don't see them doing anything to cause a bad experience. So they wouldn't give you a battery, oh well.

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Senior Member
754 posts
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Dec 01, 2014 20:20 |  #19

I have always had outstanding service from B & H. I will never buy my camera gear from another company.

FujiFilm GFX 100 | Sony Alpha 1 | Sony a7Riv | Sony a7Siii | Sony a9ii | Pentax 645Z | No Wife

Charles ­ Brown
153 posts
Likes: 37
Joined Oct 2007
Post edited over 6 years ago by Charles Brown. (3 edits in all)
Dec 01, 2014 20:31 |  #20

$10K in 4 YEARS? I just spent $25K at Adorama and $1K at B&H in the last 4 days. And I asked Adorama for batteries to be "thrown in", and my request was denied. I had to pay for them. On a $25,000 order. In one day. If that offers you any perspective.

Charles ­ Brown
153 posts
Likes: 37
Joined Oct 2007
Dec 01, 2014 21:03 |  #21

One more thing about B&H... I was on the phone with their customer service department this afternoon. For Henry's sake, let me just mention that the man I spoke with has a name that reminds you of chocolate. That guy spent almost an hour on the phone with me, helping me align all the purchases I've made over the last 10 years that they still have records of into a new account, since I changed my phone number. An hour. With me. On Cyber Monday. And my most recent order, placed less than 4 hours ago was only $500.

B&H automation and customer service probably cannot be matched by any retailer in any industry, nevermind the photo industry. And one would be hard pressed to find a more professional and even keeled representative for B&H than Henry Posner.

Don't get me wrong, I'd love me some eBay prices. And I'd buy the rock bottom lowest price all day long... if I could trust the seller with the lowest price. But I can't. And obviously you can't either, otherwise you wouldn't have bothered trying get B&H to give you a battery. You'd have just bought your gear from the cheaper dealer (where they remove the original battery and sell it back to you).

When you step up to ten times your 10K in ten years, maybe then your loyalty might have an impact on the general POTN readership. But I doubt it will have much impact on B&H. I've easily spent well over $100K at B&H alone over the last 10 years, and I recently submitted a bid solicitation to their corporate sales department, requesting a quote for the $25K in items I ended up purchasing at Adorama, because B&H corporate sales didn't consider my business to be big enough to bother dealing with. Welcome to reality. $10K or $100K, this is peanuts compared to the size of regular and continual orders B&H handles for government agencies.

We need some perspective here. I am just as guilty of believing my dollar is the most important one. Because it is. But only to me.

B&H, and Henry Posner in particular, will be the first to tell you that our individual dollars are equally important to B&H. So with that in mind, consider building a relationship with B&H and Henry, rather than a public fire to crucify them with. It might work out better in the long run.

And I wish B&H would lower their prices. Seriously.

Because I want to experience more of that good customer service like I got over the phone today from the man who has worked there for 11 years.

65 posts
Joined Dec 2007
Dec 01, 2014 21:46 |  #22

I have great experience buying from them. Probably spent close to 10k with them this year alone.

108 posts
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Joined Dec 2013
Location: Seattle
Dec 01, 2014 21:48 |  #23

I had been buying from them for ten years. Never anything but good service.

110 posts
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Joined Jun 2014
Location: Central Oregon Coast
Dec 01, 2014 21:54 |  #24

I've never had anything less than the best of service from B&H, and Adorama too for that matter, as well as Camera Canada --your experience may vary.

61 posts
Likes: 1
Joined Nov 2010
Location: northern nj
Dec 01, 2014 22:19 |  #25

hard to believe that somebody,had bad experience in dealing with B&H....i have only nothing shorter than outstanding deals...and bought most of my canon lenses and bodies and paid for brand new, less that for refurbished lenses ordered directly from Canon...good to have peoples like them in NY metropolitan area.

1d mk2,5dmk2, 7d,24-70mm,70-200mmf/4 24-105 50 /1.8 400/5.6

Scott ­ M
3,270 posts
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Joined May 2008
Location: Michigan
Dec 02, 2014 08:00 |  #26

All this over a battery you can buy for $12 on Amazon?

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Dec 02, 2014 09:48 |  #27

Curious about the other times you've asked for help and been refused.

Canon EOS 600D / EOS Rebel T3i / EOS Kiss X5 | Canon EF 40mm f/2.8 STM EF 100mm f/2.8 Macro (1990 version) EF-S 10-18mm f/4.5-5.6 IS STM

1,405 posts
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Joined Oct 2006
Dec 02, 2014 10:36 |  #28

I'm actually surprised that B&H didn't "price match" with the extra battery since I've read praise from other POTN members in the past where they called in and they just granted a price adjustment. So the decline of this request may have been due to the fact that since you already received your order, they would've had to generate a new order/shipment for the battery alone. Perhaps if the order hasn't been shipped yet, they would have been more willing to include the extra battery.

With that said, I agree that this was all at B&H's discretion since price matching or deal matching is not something that they guarantee. I do believe though that if this was a price match (not deal match), they would've refunded the price difference.

Personally, I like to never look at prices again once I've decided to buy something. :-D

john | gear | web hosting deal for POTN members!

Senior Member
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Gallery: 95 photos
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Location: texas
Dec 02, 2014 10:39 |  #29

My question is what are you trying to prove? Trying to screw BH? Trying to rant and rave about you not getting your battery? Whats your point? Okay BH didnt price match your bundle, MOVE on!

Canon crap and Canon lenses

3,929 posts
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Joined Aug 2008
Location: Not enough minerals.
Dec 02, 2014 15:51 |  #30

the key issue as someone pointed out was that the OP was "asking" for a price match although from his behavior it seemed like he was demanding one instead. The proper thing he should have done was to cancel his order and go with adorama if he was so inclined to go with the more competitive retailer.

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bad experience with B&H Photo
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