Just want to add Manfrotto management and distribution are poor even though I own a lot of their products including tripods, stands and bags. Seems it is the US Distributor and not the Italian manufacturer. In one case, I bought a bag from Costco that was a smaller version than advertised. The label, tags and even the box were wrong, so not Costco's fault but Manfrotto's error. I contacted the US Distributor several times, even sending proof of purchase and photos. They failed to do anything after initially responding. Costco on the other hand was sympathetic and discovered the entire stock was mislabeled. After two months, even Costco's own buyer couldn't get Manfrotto US to respond, so they just refunded my money.
This BS with EBay also is from the US Distributor. Such a poorly managed operation makes you wonder who is at the helm and how they got there.