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Thread started 29 Mar 2015 (Sunday) 11:12
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B&H sold me used camera for new price

 
Strick
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Mar 30, 2015 09:12 |  #16

THis won't be popular......In todays world I don't blame businesses. I see daily here and other places "i ordered XYZ to try it out and after a week I returned it". This has become such a common occurrence that it seems like these stores have become rental places as well as a place for the wannbe "reviewers" to get new gear and play with them knowing they won't actually keep it.


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Trvlr323
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Mar 30, 2015 09:25 |  #17

Strick wrote in post #17497855 (external link)
THis won't be popular......In todays world I don't blame businesses. I see daily here and other places "i ordered XYZ to try it out and after a week I returned it". This has become such a common occurrence that it seems like these stores have become rental places as well as a place for the wannbe "reviewers" to get new gear and play with them knowing they won't actually keep it.


True or not the retailer has the final say regarding return policies. A local camera shop I deal with made a policy of no returns unless there is a defect on items over 1500$ because so many people were buying cameras to try them and then returning them. Bottom line the business has to respect the law and in NY where B&H operates consumer law states it is illegal to sell a used item as factory fresh. If they have to adjust their return policy to accommodate for that law then it is their responsibility to do so. I'd rather deal with stricter return policies than deal with a used product show up in my order (which happened to me recently from B&H BTW). This being said I think the OP flagging and complaining about this 2 years after the fact is...strange.


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SRiX
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Mar 30, 2015 10:12 |  #18

Like others, I'm more than a little confused as to why you are bringing this up after 2 years?


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Mar 31, 2015 02:01 |  #19

I'm guessing "years" is an error. These return policies shops have these days is the cause of these type of issues. I just bought a new pressure washer, the box was opened and a small item missing. Went to use it yesterday and it was cutting out, it's now going back. I bought a filter kit last year, all the packaging was obviously not original, the sealed plastic bags had the seals cut off them where they'd been torn open previously. I was afraid to thread the filter ring to my lens in case it had been cross threaded. It went back too.

There's more items which I've bought recently and the packaging is so obviously not original but sold as new. Until shops tighten up their policies, unscrupulous people will use them as free rentals and genuine buyers will pay the price.


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Mar 31, 2015 03:19 |  #20

renodcc wrote in post #17496716 (external link)
Bought the camera new from b&h 2 years ago. Noticed the image counter started at 1200 or so and it came with the menu set to German language. So I suspected it was a returned item. Confirmed this morning when I went to use wifi for the first time and it already had had a configured wifi access point "Jan's iphone". No problems with the camera but still am a little angry.

What camera is it?




  
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Two ­ Hot ­ Shoes
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Mar 31, 2015 03:32 |  #21

This raises an interesting point in buying new products, in the EU anyway, you are entitled to a new, unopened box product. If a product has been used even just to show a customer it should be explained to the new customer before a sale takes place. More interesting as it's now really hard to tell if your shinny new toy that arrived in the mail has been played with before you get it.


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Apr 08, 2015 04:33 |  #22

This is not uncommon


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Nick5
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Apr 08, 2015 08:41 |  #23

Let's look at it in the eyes of the retailer.
You sell a product to a customer. Ten days later he returns the product for full amount, no restocking fee. Product is not used in a way that shows wear and tear etc. Now the retailer must sell it as used? Does the retailer get his invoice reduced from the manufacturer?
So now the retailer must sell it at a reduced price, reducing their margins.....
If I can't try it in the store before I buy, am not buying.
This pertains to camera gear, drums, baseball gloves......


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LV ­ Moose
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Apr 08, 2015 08:55 as a reply to  @ Nick5's post |  #24

Part of the cost of running a business. I certainly wouldn't want to pay full price for a camera with 1200 clicks and has had the language changed and been linked to someone's cell phone. I also wouldn't want to sleep on a mattress that's been in a strangers home for two days and then returned to stock, or a lawnmower that's already been used, and so on and so forth.


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Nick5
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Apr 08, 2015 09:25 |  #25

One of the biggest advantages of buying locally is I can walk in look at the product, test it and then decide to buy or not. Buying mail order you do not know ahead of time.


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LV ­ Moose
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Apr 08, 2015 09:44 as a reply to  @ Nick5's post |  #26

Yep. It's hard for me to pay the local price, though. Plus tax.

As in a lot of things, there are trade-offs either way you go.


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Nick5
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Apr 08, 2015 10:18 |  #27

In the Philadelphia Delaware market we have several Mom and Pop camera stores to choose from. All have inventory and all sell at the same price as the online companies. Pretty much that way from Canon and Nikon. As far as tax, it's the cost of having a local economy. No sales locally will eventually be passed on to me as the resident in the loss of revenue from local sales tax. Local Jobs are sustained through local sales.


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Apr 08, 2015 11:33 |  #28

Nick5 wrote in post #17509089 (external link)
Let's look at it in the eyes of the retailer.
You sell a product to a customer. Ten days later he returns the product for full amount, no restocking fee. Product is not used in a way that shows wear and tear etc. Now the retailer must sell it as used? Does the retailer get his invoice reduced from the manufacturer?
So now the retailer must sell it at a reduced price, reducing their margins.....
If I can't try it in the store before I buy, am not buying.
This pertains to camera gear, drums, baseball gloves......

An outfit that would refuse returns will lose my business altogether to a store that has a return policy. Some of us here are holier than others and will condemn the practice of returning stuff back, but that's life. Adapt or lose. Some of the online businesses now offer free shipping to attract customers, some local stores drop prices to compete against no-local-tax online, etc.


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teekay
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Apr 08, 2015 18:13 |  #29

Nick5 wrote in post #17509089 (external link)
Let's look at it in the eyes of the retailer.
You sell a product to a customer. Ten days later he returns the product for full amount, no restocking fee. Product is not used in a way that shows wear and tear etc. Now the retailer must sell it as used?.........

Absolutely! It's been used and he should sell it as such.

Who knows (certainly the retailer doesn't) what the returner did to the camera? Maybe dropped it? Got it wet and dried it off? Did a time-lapse shoot with 1000's of shots? The retailer usually won't have the time/staff/expertise to give the camera a comprehensive check, so the retailer should be honest and sell it as used with a reduced price and full warranty - it can still sell at a profit.

As for trying cameras in the store, I've never done that, but I would expect such cameras to be later sold as "demos" just like cars.




  
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Apr 08, 2015 18:32 |  #30

teekay wrote in post #17509805 (external link)
Absolutely! It's been used and he should sell it as such.

Who knows (certainly the retailer doesn't) what the returner did to the camera? Maybe dropped it? Got it wet and dried it off? Did a time-lapse shoot with 1000's of shots? The retailer usually won't have the time/staff/expertise to give the camera a comprehensive check, so the retailer should be honest and sell it as used with a reduced price and full warranty - it can still sell at a profit.

As for trying cameras in the store, I've never done that, but I would expect such cameras to be later sold as "demos" just like cars.

When you take a car for a test drive, the dealer doesn't take it and park it in the used car lot when you are finished. A "Demo" is a car that was driven driven daily for up to a year by someone at the dealership.

Some larger camera shops may have dedicated equipment for testing, but I bet most just carefully watch as you try it out, and then put it back in the box for sale when you are done.


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B&H sold me used camera for new price
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