I'm guessing "years" is an error. These return policies shops have these days is the cause of these type of issues. I just bought a new pressure washer, the box was opened and a small item missing. Went to use it yesterday and it was cutting out, it's now going back. I bought a filter kit last year, all the packaging was obviously not original, the sealed plastic bags had the seals cut off them where they'd been torn open previously. I was afraid to thread the filter ring to my lens in case it had been cross threaded. It went back too.
There's more items which I've bought recently and the packaging is so obviously not original but sold as new. Until shops tighten up their policies, unscrupulous people will use them as free rentals and genuine buyers will pay the price.