Approve the Cookies
This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and our Privacy Policy.
OK
Index  •   • New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Guest
New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Register to forums    Log in

 
FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 09 May 2015 (Saturday) 13:23
Search threadPrev/next
sponsored links
(this ad will go away when you log in as a registered member)

CPS Lens Service... Do they tell you what they did?

 
VirtualRain
Senior Member
Avatar
541 posts
Gallery: 2 photos
Likes: 13
Joined Feb 2010
Location: Vancouver, BC
     
May 09, 2015 13:23 |  #1

I sent my 50L into CPS Canada last week to get an issue with off-center focus addressed.

Now to be honest, I'm not sure if there was something really wrong with the lens or not, given how notoriously finicky this lens is. Im going to pick it up from the courier depot this afternoon (missed delivery yesterday) and try it out.

Sadly, they don't appear to have provided any communication as to what they found, or what they did, if anything.

Is this normal? Is there any way I can find out?


Sony a7rII / 24-240 / Zeiss 25, 55, 85

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)
digital ­ paradise
How do I change this?
Avatar
15,268 posts
Gallery: 11 photos
Likes: 8823
Joined Oct 2009
Location: Canada
     
May 10, 2015 12:44 |  #2

VirtualRain wrote in post #17549673 (external link)
I sent my 50L into CPS Canada last week to get an issue with off-center focus addressed.

Now to be honest, I'm not sure if there was something really wrong with the lens or not, given how notoriously finicky this lens is. Im going to pick it up from the courier depot this afternoon (missed delivery yesterday) and try it out.

Sadly, they don't appear to have provided any communication as to what they found, or what they did, if anything.

Is this normal? Is there any way I can find out?

Well I hate to be a negative person on this subject but good luck with Canon Canada Service. I found them just too difficult to deal with. One time they did an unauthorized repair on my 7 year old 300 F4 IS for $450 and basically avoided looking at my brand new 70-200 MKII. I sent it to Newport and they found a problem. That was the first time I have ever sent in a lens under warranty for focus issues.

As a non CPS member I get my gear back in 10 days sending it to the US but I have to pay the shipping if it is on warranty. It is still worth it. They are much better dealing with customers however I do miss not being able to contact the tech's like the old days. It is a little tricky because they don't ship back to Canada. As a non CPS member Canon Canada has a 4 to 6 week turn around (if you are lucky). I cancelled my Canadian membership.

Good luck to you. I hope you get the info you are looking for. Keep us posted.


Image Editing OK

Website (external link) ~ Buy/Sell Feedback

  
  LOG IN TO REPLY
VirtualRain
THREAD ­ STARTER
Senior Member
Avatar
541 posts
Gallery: 2 photos
Likes: 13
Joined Feb 2010
Location: Vancouver, BC
Post edited over 4 years ago by VirtualRain.
     
May 10, 2015 13:27 as a reply to  @ digital paradise's post |  #3

I am a CPS Gold member in Canada... I sent it last Monday, and it was back on my doorstep Friday. For $100, the membership fee is well worth it for the expedited turn-around alone. Having free shipping there/back doesn't hurt either.

I still don't have the lens in hand though as the lazy Purolator courier driver didn't drop off the box at the depot on Friday afternoon... It's still on his truck apparently.

So I'll check it out early next week.

However, I'm still interested in hearing from other members if it's normal or not to get zero insights on what work was done. It seems odd. If I drop my car at the dealer to get serviced, they will tell me what work they did... Is that not a reasonable expectation?


Sony a7rII / 24-240 / Zeiss 25, 55, 85

  
  LOG IN TO REPLY
Archibald
You must be quackers!
Avatar
9,565 posts
Gallery: 439 photos
Best ofs: 1
Likes: 22368
Joined May 2008
Location: Calgary
     
May 10, 2015 14:07 |  #4

In my experience, their communication is very terse, like "replaced xyz module, cleaned, adjusted, meets all specs".

It's as though every word costs them $10.

Apparently they do maintain additional info, though, and if it is important to you, you can contact them and find out a bit more.

I've never been able to talk to the actual tech, though. Canon seems to keep them away from customers. Canon Service is a fortress.


Sony RX10 IV, Canon 7D2, Canon 90D, assorted Canon lenses
C&C always welcome.
Picture editing OK
Donate to POTN here

  
  LOG IN TO REPLY
DreDaze
happy with myself for not saying anything stupid
Avatar
18,230 posts
Gallery: 45 photos
Likes: 2770
Joined Mar 2006
Location: S.F. Bay Area
     
May 10, 2015 14:24 |  #5

Archibald wrote in post #17550818 (external link)
In my experience, their communication is very terse, like "replaced xyz module, cleaned, adjusted, meets all specs".

It's as though every word costs them $10.

Apparently they do maintain additional info, though, and if it is important to you, you can contact them and find out a bit more.

I've never been able to talk to the actual tech, though. Canon seems to keep them away from customers. Canon Service is a fortress.

this is what i have gotten from them as well. it won't be any insightful information


Andre or Dre
gear list
Instagram (external link)
flickr (external link)

  
  LOG IN TO REPLY
ekinnyc
Senior Member
Avatar
784 posts
Likes: 14
Joined Mar 2011
Location: New York, NY
     
May 11, 2015 15:26 |  #6

not sure how canon canada differs from canon usa, but i had my 24-70 v1 serviced by the NJ service center. a few days after dropping it off, i called them to inquire about the status of my lens, they told me exactly what was wrong and what they did to fix it, before sending it out to me


6D| 35mm f/2 IS
Buying/Selling Feedback

  
  LOG IN TO REPLY
Archibald
You must be quackers!
Avatar
9,565 posts
Gallery: 439 photos
Best ofs: 1
Likes: 22368
Joined May 2008
Location: Calgary
     
May 11, 2015 16:18 |  #7

ekinnyc wrote in post #17552306 (external link)
not sure how canon canada differs from canon usa, but i had my 24-70 v1 serviced by the NJ service center. a few days after dropping it off, i called them to inquire about the status of my lens, they told me exactly what was wrong and what they did to fix it, before sending it out to me

I have used Canon Canada in Mississauga and Canon USA in Newport News, VA and found them to be very similar. One difference I noticed, though, is that Canon USA was reluctant to use email, whereas Canon Canada was fine with that, but also used the phone.

(You don't get to speak to the techs, just to a Canon rep who presumably is trained to deal with possibly irate customers.)


Sony RX10 IV, Canon 7D2, Canon 90D, assorted Canon lenses
C&C always welcome.
Picture editing OK
Donate to POTN here

  
  LOG IN TO REPLY
VirtualRain
THREAD ­ STARTER
Senior Member
Avatar
541 posts
Gallery: 2 photos
Likes: 13
Joined Feb 2010
Location: Vancouver, BC
     
May 11, 2015 16:25 |  #8

I emailed them and got a reply...

Thank you for your E-mail inquiry.

Optical centering and tilt adjustments were made to your lens. This is the re-aligning of the lens elements to achieve optimal sharpness.

Should you require further assistance, please feel free to contact us


Sony a7rII / 24-240 / Zeiss 25, 55, 85

  
  LOG IN TO REPLY
bumpintheroad
Self-inflicted bait
Avatar
1,658 posts
Gallery: 21 photos
Likes: 339
Joined Oct 2013
Location: NJ, USA
     
May 11, 2015 16:32 |  #9

The description is terse but I found it satisfactory to understand what they did and what parts were replaced. Communications of the process could be better, particularly when I when I sent more than the 3-piece limit for 3-day turnaround. An estimate of when the item would be on the bench would be appreciated. In any case, because I was over the 3-piece limit they estimated 7 business days (including free overnight return shipping) and met that target.

I was disappointed to learn that internal cleaning of dust and MFA calibration is not a part of the "free maintenance" service for lenses. If I had more time I would have had them do the "free maintenance" first and then dealt with any repairs they discovered were needed.

Based solely on the discount I received to repair a body and two lenses, I've saved more than 2X what I paid for CPS Gold. The work was done promptly and I'm satisfied with the quality and speed of the service. The minimum repair cost is excessively high IMHO for things like dust cleaning and, particularly, MFA adjust (since you have to pay for both the lens and the body to which it is calibrated).


-- Mark | Gear | Flickr (external link) | Picasa (external link) | Youtube (external link) | Facebook (external link) | Image editing is okay

  
  LOG IN TO REPLY
VirtualRain
THREAD ­ STARTER
Senior Member
Avatar
541 posts
Gallery: 2 photos
Likes: 13
Joined Feb 2010
Location: Vancouver, BC
     
May 13, 2015 01:51 |  #10

Well i finally got to pick it up from the courier office and play around with it.

There was a note in the box with a description of what was done... Identical to what they sent me by email (posted above).

As far as improvements, it seems more predictable and better. I'm going to start a new thread to discuss it as it's not relevant to this topic.


Sony a7rII / 24-240 / Zeiss 25, 55, 85

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)

1,834 views & 0 likes for this thread
CPS Lens Service... Do they tell you what they did?
FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
AAA
x 1600
y 1600

Jump to forum...   •  Rules   •  Index   •  New posts   •  RTAT   •  'Best of'   •  Gallery   •  Gear   •  Reviews   •  Member list   •  Polls   •  Image rules   •  Search   •  Password reset

Not a member yet?
Register to forums
Registered members may log in to forums and access all the features: full search, image upload, follow forums, own gear list and ratings, likes, more forums, private messaging, thread follow, notifications, own gallery, all settings, view hosted photos, own reviews, see more and do more... and all is free. Don't be a stranger - register now and start posting!


COOKIES DISCLAIMER: This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and to our privacy policy.
Privacy policy and cookie usage info.


POWERED BY AMASS forum software 2.1forum software
version 2.1 /
code and design
by Pekka Saarinen ©
for photography-on-the.net

Latest registered member is socrbob
1055 guests, 252 members online
Simultaneous users record so far is 15144, that happened on Nov 22, 2018

Photography-on-the.net Digital Photography Forums is the website for photographers and all who love great photos, camera and post processing techniques, gear talk, discussion and sharing. Professionals, hobbyists, newbies and those who don't even own a camera -- all are welcome regardless of skill, favourite brand, gear, gender or age. Registering and usage is free.