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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 19 Jun 2015 (Friday) 20:16
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1DX Failure

 
ICee
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Jun 29, 2015 09:40 |  #31

There shouldn't be these issues with a £5000 camera and especially one with very little use.

Having to fight to get the service is just not on.




  
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picworx
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Jun 29, 2015 19:12 as a reply to  @ post 17609860 |  #32

That is true, I guess keep climbing the chain of command that's what I would do, perhaps a 1DX camera owners group need to be formed with a petition to the powers that be? Just a thought, my update is now June 29 should hear something this week.



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interlopr
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Jun 30, 2015 19:04 |  #33

This happend to my 5D3, just got it back today from canon, although it was out of warranty they still repaired it for free of charge.

They said they couldn't find the exact fault so they replaced every PCB assembly in the camera.

Needless to say, it works like new again!


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docholliday_sc001
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Jul 01, 2015 03:07 |  #34

interlopr wrote in post #17616248 (external link)
This happend to my 5D3, just got it back today from canon, although it was out of warranty they still repaired it for free of charge.

They said they couldn't find the exact fault so they replaced every PCB assembly in the camera.

Needless to say, it works like new again!

You lucky you aren't in the US and have a 1Dx - they'd fix it (maybe) and charge accordingly.




  
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Choderboy
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Jul 01, 2015 04:45 |  #35

docholliday_sc001 wrote in post #17616583 (external link)
You lucky you aren't in the US and have a 1Dx - they'd fix it (maybe) and charge accordingly.

Just to start with, for non CPS members, Canon Aus standard time for any repair is 8 weeks.
The last time I gave them a body for repair, after 10 weeks they provided me with a response "No fault found, need more info"
The fault was with a 100D draining the battery. I had tested in a similar manner to you and provided a full page of info detailing my testing. I delivered the body in person but this is not possible anymore, even if you live across the road you have to post the item to them as they no longer have a customer facing counter. At delivery the tech read through my info and said "I had done their job for them" and "this is great".

So I don't see a lucky side to being in Australia regarding Canon repairs.
Further, the power PCB replacement costs $635 here.


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Jul 01, 2015 04:50 |  #36

Choderboy wrote in post #17616612 (external link)
Just to start with, for non CPS members, Canon Aus standard time for any repair is 8 weeks.
The last time I gave them a body for repair, after 10 weeks they provided me with a response "No fault found, need more info"
The fault was with a 100D draining the battery. I had tested in a similar manner to you and provided a full page of info detailing my testing. I delivered the body in person but this is not possible anymore, even if you live across the road you have to post the item to them as they no longer have a customer facing counter. At delivery the tech read through my info and said "I had done their job for them" and "this is great".

So I don't see a lucky side to being in Australia regarding Canon repairs.
Further, the power PCB replacement costs $635 here.

Faced with that I'd seriously consider sending it abroad.




  
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Jul 01, 2015 04:55 |  #37

I'm surprised it hasn't happened already


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Jul 01, 2015 06:44 |  #38

2slo wrote in post #17616613 (external link)
Faced with that I'd seriously consider sending it abroad.

Last year that would have been worth considering.
Currently and probably for quite some time 1.00 AUD = 0.76 USD so we are up a brown creek without a paddle.


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2slo
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Jul 01, 2015 13:27 |  #39

Choderboy wrote in post #17616673 (external link)
Last year that would have been worth considering.
Currently and probably for quite some time 1.00 AUD = 0.76 USD so we are up a brown creek without a paddle.

Same all over mate. No end of austerity in sight :-(




  
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picworx
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Jul 02, 2015 19:12 as a reply to  @ 2slo's post |  #40

I called today and they said it was on the bench for repair. So I should get an email soon? Fingers crossed X



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Jul 02, 2015 19:22 |  #41

Let me ask you this, did you get it, like when the first ones were released? they came out in 2012 I got mine in 2013 and I never had any problems so far with it.


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docholliday_sc001
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Jul 03, 2015 02:41 |  #42

N2bnfunn wrote in post #17618521 (external link)
Let me ask you this, did you get it, like when the first ones were released? they came out in 2012 I got mine in 2013 and I never had any problems so far with it.

My serial is a August 2013 and it had problems galore.




  
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Jul 03, 2015 15:20 |  #43

Wow sorry to hear about that....


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Jul 04, 2015 18:18 as a reply to  @ N2bnfunn's post |  #44

Bought mine Mar 2013



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Jul 04, 2015 18:18 as a reply to  @ docholliday_sc001's post |  #45

What kind of problems?



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