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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 19 Jun 2015 (Friday) 20:16
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1DX Failure

 
docholliday_sc001
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Jul 05, 2015 04:44 |  #46

picworx wrote in post #17620764 (external link)
What kind of problems?

Bad shutter, failed FP PCB, excessive power consumption, high battery drain in sleep. Both of the power issues were after they replaced the failed power board.




  
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2slo
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Jul 11, 2015 05:44 |  #47

Any update on this?




  
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picworx
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Jul 16, 2015 12:50 as a reply to  @ 2slo's post |  #48

Ok just got the camera today via Purolator and yes it was the PCB ASSY, FP Part # CG2-3143-010 so it appears some folks were right!

Also $0.00 Charge so that was good.

Tested it out seems good, don't know why the board failed guess I will never know, the bench techs just replace the board and let engineering and manufacturing know I guess?

Just glad it's back, although it took way longer than the 7-10 business days they quoted. 17 days in total. So I may consider a CPS membership in the next few days.



The Print is What Really Matters

  
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dexy101
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Jul 16, 2015 12:59 as a reply to  @ picworx's post |  #49

Certainly good news for $0

Although I understand what you are saying about the 17 days, would it have been any different had you not been a CPS member? Do you have to pay for it in Canada?


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1DX Mark II - 5D Mark IV - 70-200mm f/2.8L IS II - 100mm f/2.8L 135L - 17-40L 50mm 1.8 stm 35mm 1.4 Sigma Art

  
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2slo
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Jul 16, 2015 13:27 |  #50

picworx wrote in post #17633597 (external link)
Ok just got the camera today via Purolator and yes it was the PCB ASSY, FP Part # CG2-3143-010 so it appears some folks were right!

Also $0.00 Charge so that was good.

Tested it out seems good, don't know why the board failed guess I will never know, the bench techs just replace the board and let engineering and manufacturing know I guess?

Just glad it's back, although it took way longer than the 7-10 business days they quoted. 17 days in total. So I may consider a CPS membership in the next few days.

Good to hear. Canon wont admit it, but PCB failure on 1Dx's is a common problem so they are sensible to just quietly repair failures and not charge. Hopefully the replacement PCBs have whatever the fault was in the original batch put right.




  
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jay01102
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Jul 16, 2015 15:12 |  #51

I had similar problem, mine was just over one year old and had 80000 shutter activity, although initially they refused but accepted to do it under warranty and got repaired. It is the PCB which was faulty and my initial quote was £545 in u.k.




  
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interlopr
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Jul 16, 2015 20:50 |  #52

picworx wrote in post #17633597 (external link)
Ok just got the camera today via Purolator and yes it was the PCB ASSY, FP Part # CG2-3143-010 so it appears some folks were right!

Also $0.00 Charge so that was good.

Tested it out seems good, don't know why the board failed guess I will never know, the bench techs just replace the board and let engineering and manufacturing know I guess?

Just glad it's back, although it took way longer than the 7-10 business days they quoted. 17 days in total. So I may consider a CPS membership in the next few days.

Great outcome!

Same thing was replaced on my 5D3 for my camera failure, except they replaced all the PCBs


6D - 24L II - 50L - 85L II - 135L

  
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docholliday_sc001
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Jul 16, 2015 23:33 |  #53

Looks like the new part is a supercede number to the old part. Must have figured out a weak component and updated the design.

So the next question becomes: how many people have had a FP PCB failure AFTER getting the first one repaired?




  
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docholliday_sc001
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Jul 16, 2015 23:35 |  #54

picworx wrote in post #17633597 (external link)
Ok just got the camera today via Purolator and yes it was the PCB ASSY, FP Part # CG2-3143-010 so it appears some folks were right!

Also $0.00 Charge so that was good.

Tested it out seems good, don't know why the board failed guess I will never know, the bench techs just replace the board and let engineering and manufacturing know I guess?

Just glad it's back, although it took way longer than the 7-10 business days they quoted. 17 days in total. So I may consider a CPS membership in the next few days.

Now you should check to be sure you don't have a weird or excessive power drain on the camera!




  
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colintf
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Jul 17, 2015 00:42 |  #55

jay01102 wrote in post #17633705 (external link)
I had similar problem, mine was just over one year old and had 80000 shutter activity, although initially they refused but accepted to do it under warranty and got repaired. It is the PCB which was faulty and my initial quote was £545 in u.k.

I was about to pull the trigger on a 1dX until I started reading this thread :-(




  
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2slo
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Jul 17, 2015 02:26 |  #56

colintf wrote in post #17634222 (external link)
I was about to pull the trigger on a 1dX until I started reading this thread :-(

I wouldn't let that put you off. Note how most instances of PCB failure get repaired FOC whether under warranty or not. All capabilities considered the 1Dx is the best DSLR available IMHO.




  
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docholliday_sc001
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Jul 17, 2015 02:51 |  #57

colintf wrote in post #17634222 (external link)
I was about to pull the trigger on a 1dX until I started reading this thread :-(

Don't let our issues bother you with your purchase. The 1D X is a great camera. The percentage of us that had issues is very, very low. Probably a few dozen out of every 1000 at most.

If you got a brand new one, you will most likely not experience any of these issues, as we've paved the way to getting upgraded components and boards. Of course, everything has a "chance" of problems, but a lot less likely now that the camera platform has had a chance to mature.

It really is a great camera, coming from somebody who has owned almost all the 1-series bodies.




  
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picworx
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Jul 17, 2015 09:55 as a reply to  @ dexy101's post |  #58

Yes the CPS plan in Canada is Gold for $100 and Platinum for $250 will post a pic of the CPS card later and yes 6 and 4 day turnaround time



The Print is What Really Matters

  
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texaskev
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Jul 20, 2015 03:31 |  #59

Glad that it turned out good (except for the long turn around). My 1dX has been the best body that I've ever had and no issues (knock on wood!).

Keep us posted if any other issues.


Canon 1DX II, 1DX, 11-24 F4 L, 100 F2.8 L, 16-35 F2.8 L II, 17-40 F4 L, 24-70 F2.8 L II, 24-105 F4 L II, 70-200 F2.8 L II

  
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gjc-ortho
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Jul 21, 2015 03:37 |  #60

Mine failed after only about 10k shots, it was the power pcb that Canon repaired but it did cost me £125; turn around time with cps was 5 working days.

More annoying was the fact that it happened before I'd taken one shot whilst on holiday in the US - ended up hiring a 7d mk ii which although a good camera not really in the same league.

Not noticed any problems since.

Cheers


1Dx;6D, 20D; 24-70L;100-400L, 70-200 2.8 Mk II; 100mm 2.8 Macro L, Nifty fifty

  
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1DX Failure
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