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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 02 Sep 2015 (Wednesday) 14:44
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My 7D2 Failed.

 
blackbirdsr71
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Sep 02, 2015 14:44 |  #1

Just to let people know about my 7D2 failing after 2 months with about 4-5000 clicks. the camera was fine with mixed results up to then some very good and others not so. I mainly use it on aviation, ground and taxi shots were spot on, in the air not so 50/50 put that down to getting use to the camera.

Went to RIAT for the 6 days and on the third day got err20 did what the camera said managed another shot same error did this 4-5 times then gave up luckily I had my 6d that my son was using he went back to his 40D.
So day 4 tried the camera again worked as it should so used it for the rest of the show but after getting the images home not great.

So off it went to H.Lehmann for repair got it back after about 10 days and they replaced faulty/damaged shutter unit, Replaced mirror box assembly and carried out complete calibration to spec. So all I need to do is get out and test it not had a lot of time since getting it back but here's hoping I will post some pics after testing if all well or not.

Regards

Trev


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GeoKras1989
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Sep 03, 2015 05:35 |  #2
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Help me out here. Are you complaining because a fairly new camera needed expensive repairs? Or, are you happy that Canon picked up the tab for this? I can't tell from the post.


WARNING: I often dispense advice in fields I know little about!

  
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stevewf1
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Sep 03, 2015 05:59 |  #3

Sounds like the OP is more than a little miffed at spending say, $1,700 on a product and only getting 2 months of service out of it. For that kind of money, for a product from reputable company, I'd expect a little more no... a LOT more customer satisfaction than that...


Steve

  
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TeamSpeed
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Sep 03, 2015 06:01 |  #4

stevewf1 wrote in post #17693346 (external link)
Sounds like the OP is more than a little miffed at spending say, $1,700 on a product and only getting 2 months of service out of it. For that kind of money, for a product from reputable company, I'd expect a little more no... a LOT more customer satisfaction than that...

Nobody is perfect, nor is any product made by man, and that is why things come with warranties. Any other expectation beyond that is misplaced.


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GeoKras1989
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Sep 03, 2015 06:03 |  #5
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stevewf1 wrote in post #17693346 (external link)
Sounds like the OP is more than a little miffed at spending say, $1,700 on a product and only getting 2 months of service out of it. For that kind of money, for a product from reputable company, I'd expect a little more no... a LOT more customer satisfaction than that...

I don't understand your post either. If they fixed it at no cost to the owner, what more do you want? That is kind of the point of a warranty.


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mwsilver
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Post edited over 3 years ago by mwsilver. (2 edits in all)
     
Sep 03, 2015 12:20 |  #6

GeoKras1989 wrote in post #17693351 (external link)
I don't understand your post either. If they fixed it at no cost to the owner, what more do you want? That is kind of the point of a warranty.

I think it's always useful to be aware of potential issues, however uncommon. For that, I'm glad the OP posted this thread. If I were him I would be both annoyed that a new product failed so early in its life, and pleased it was fixed at no cost. Yes, the warranty is intended for problems just like this, but in general we all expect a new, semi professional camera to have better reliability. It's also worrisome because in such a technically complex body, this and other problems could easily occur after the one year warranty period. When it happens to you, serious problems can cast a shadow on your perception of a product's reliability and can make it difficult to completely trust that product in the future. In short, for the OP, it can take some of the joy out of using this terrific camera.


Mark
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Sep 03, 2015 12:39 |  #7

The law of averages for life of a product is comprised of a handful of outliers, and it stinks to be one of those, but again expectations have to be peppered with statistical likelihoods.

Buy enough items, and you will end up being one of those outliers, just hope it is something like a camera or small electronic, and not an expense like a car where at 19K miles, the engine seizes due to a manufacturing defect, but because of a poor dealer, and very poor Chrysler customer service, you end up going through hell, both time and monetarily.


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mwsilver
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Sep 03, 2015 16:04 |  #8

TeamSpeed wrote in post #17693778 (external link)
The law of averages for life of a product is comprised of a handful of outliers, and it stinks to be one of those, but again expectations have to be peppered with statistical likelihoods.

Buy enough items, and you will end up being one of those outliers, just hope it is something like a camera or small electronic, and not an expense like a car where at 19K miles, the engine seizes due to a manufacturing defect, but because of a poor dealer, and very poor Chrysler customer service, you end up going through hell, both time and monetarily.

On another subject, and I'm sure you've been asked this many times so I'll apologize in advance, but why do you have the TS, presumably for TeamSpeed, in ASCII binary notation?


Mark
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Sep 03, 2015 16:23 |  #9

mwsilver wrote in post #17694002 (external link)
On another subject, and I'm sure you've been asked this many times so I'll apologize in advance, but why do you have the TS, presumably for TeamSpeed, in ASCII binary notation?

The title fairy has an interesting "geeky" side, I think. :D


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blackbirdsr71
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Sep 03, 2015 17:58 |  #10

I was just letting people know about my experience with the camera I wasn't complaining about anything, more of a has anyone else had this problem yes glad it was sorted at no cost to me and hope it take great pics time will tell when I get some.

Thanks mwsilver that about sums it up.


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mwsilver
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Sep 03, 2015 18:52 |  #11

TeamSpeed wrote in post #17694019 (external link)
The title fairy has an interesting "geeky" side, I think. :D

I get your reticence. ASCII no questions and I'll tell you no lies.  :p


Mark
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mwsilver
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Sep 03, 2015 19:03 |  #12

blackbirdsr71 wrote in post #17694098 (external link)
I was just letting people know about my experience with the camera I wasn't complaining about anything, more of a has anyone else had this problem yes glad it was sorted at no cost to me and hope it take great pics time will tell when I get some.

Thanks mwsilver that about sums it up.

Even if Canon fixed it with a one day turnaround and zero effort from you I would still be miffed that this happened to camera at this level. And... I'm sure you put considerable skin in the game in terms of your time, not to mention the aggravation and disappointment. Thanks for the info. If this happened to you it might be an indicator of a larger problem. Its always good to be informed about the experiences of other owners.


Mark
Canon 7D2, 60D, T3i, T2i, Sigma 18-35 f/1.8, 30 f/1.4. Canon EF 70-200 L f/4 IS, EF 35 f/2 IS, EFs 10-18 STM, EFs 15-85, EFs 18-200, EF 50 f/1.8 STM, Tamron 18-270 PZD, B+W MRC CPL, Canon 320EX, Vanguard Alta Pro 254CT & SBH 250 head. RODE Stereo Videomic Pro, DXO PhotoLab, Elements 15

  
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Choderboy
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Sep 03, 2015 19:08 |  #13

blackbirdsr71 wrote in post #17694098 (external link)
I was just letting people know about my experience with the camera I wasn't complaining about anything, more of a has anyone else had this problem yes glad it was sorted at no cost to me and hope it take great pics time will tell when I get some.

Thanks mwsilver that about sums it up.

I re read your post and could not detect even a hint of complaint. I saw information only.
Your post started with "just to let people know" which to any reasonable person explains that you are just providing info.

How any one got to "complaining" or "more than a little miffed" I have no idea. (Well I do, that's just an expression)


Dave
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RodS57
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Sep 03, 2015 20:44 |  #14

Personally I am appreciate this information. IMO This type of post can only help the end user. Posts like this are a thorn in the side of any manufacturer. Most companies would rather keep their customers in the dark regarding problems with their products.

Rod


>>> Pictures? What pictures? <<<<

  
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TeamSpeed
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Sep 03, 2015 20:51 |  #15

It would seem to be an anomalous occurrence, which means there isn't a design flaw, so I am not sure how helpful it is to consumers and how it exposes manufacturer flaws? I appreciate notices of issues as well, but let's keep things into perspective. ;)


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