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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 03 Sep 2015 (Thursday) 23:25
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Sigma Repair Amazingly Fast... maybe too fast?!

 
boufa
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Post edited over 4 years ago by boufa.
     
Sep 03, 2015 23:25 |  #1

I sent in for repair a Sigma 18-250 lens, that was sort of out of warranty, the gearing for the zoom was all screwed up and twisting the lens no longer operated the zoom.

I sent it UPS to arrive on Tuesday this week, and I was just notified by UPS that Sigma is sending a package to me. Looks like it was sent the same day that my damaged lens was received.

What do you guys think happened... (I have to wait the 3 day holiday weekend to get the package from UPS)
1) They fixed it and sent it back in 1 day... unlikely too fast
2) They refused to fix it... Wouldn't they call me and offer me a price to repair it before sending it back?
3) They just swapped the broken one for another one (a refurb I would imagine)... seems most likely, but do they do this?
4) ?!?!?

I double checked the address, I did send it to the right place. I wasn't expecting them to honor the warranty, but I figured they would call with a repair price, and I would let them scrap it, I already replaced it.

(The sort of out of warranty explanation.... When I purchased the lens, more than a year ago, the warranty was only 1 year. Not long after I purchased it, Sigma changed to 3 year warranties. When I called, they said it wouldn't hurt to send it in, they might honor the new 3 years, even though I purchased it as 1 year)

Any ideas, or experiences....What do you expect I will find when I pick it up from UPS?


Canon EOS 7D & 40D | Σ 10-20mm Wigma | Σ 150-600mm | Σ 18-250mm Macro | Canon 18-135 STM | Canon 55-250 STM
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boufa
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Sep 05, 2015 13:20 |  #2

It got delivered early... turns out, I get to answer my own question, for those who may someday be interested.

Drum roll please.......
#1!!! They received the lens Tuesday sometime, and by 4 pm that same day it was fixed and on its way back. They also honored the 3 year warranty, despite that it was only a 1 year warranty when I bought it. With shipping (I sent it ground they sent it back to me 3 day) I took exactly 1 week to send in and get fixed and come back.

Nice work Sigma... Very, very pleased.


Canon EOS 7D & 40D | Σ 10-20mm Wigma | Σ 150-600mm | Σ 18-250mm Macro | Canon 18-135 STM | Canon 55-250 STM
Gallery/Website/Blog - TowPathPhoto (external link)
Social Media - - - on Flickr (external link) . . . on Twitter (external link)
Creator of @OhioBirdAlert (external link) on Twitter

  
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P4ulG
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Sep 05, 2015 15:19 |  #3

I had a similar experience over here. Had a back focusing 120mm-400mm. Even though I'd had the lens 1year 9 months they extended the warranty to 3 years and fixed it. I sent it on the Monday and I had it back Thursday morning. Fantastic service.


Canon 6D Canon 600D Canons 24-105mm L 85mm 1.4 IS L 70-300mm L. 100mm F2.8 macro L IS. 16-35mm L nifty fifty. 55-250mm IS. Speedlights Siggy DG530 super Canon EX430II Vivitar 3700

  
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John ­ from ­ PA
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Post edited over 4 years ago by John from PA.
     
Sep 05, 2015 15:30 |  #4

If you think about repair services it is very easy for a provider to provide promp service and therefore reap the benefits. Simpy eliminate large backlogs and work to maintain mimimal backlog. If a tech gets sick, OK, backlog may grow, but others can pick up the slack for a day or two.




  
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boufa
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Sep 06, 2015 22:53 as a reply to  @ John from PA's post |  #5

That has always amazed me, how companies get so far behind, and then don't even try to catch up. If I order an item, it should not take 4-6 weeks for processing, or 12+ weeks for a rebate, etc.


Canon EOS 7D & 40D | Σ 10-20mm Wigma | Σ 150-600mm | Σ 18-250mm Macro | Canon 18-135 STM | Canon 55-250 STM
Gallery/Website/Blog - TowPathPhoto (external link)
Social Media - - - on Flickr (external link) . . . on Twitter (external link)
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ed ­ rader
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Post edited over 4 years ago by ed rader.
     
Sep 07, 2015 13:38 |  #6

sigma has caused so much misery in the photographic world that it's good to see them toss the occasional bone :-D


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5D4, 80d, 16-35L III, 24-70L II, 70-200L F4 IS II, 100-400L II, sigma 15 FE, sigma 14 f1.8, tc 1.4 III, 430exII, gitzo 3542L + markins Q20, gitzo GT 1545T + markins Q3T, gitzo GM4562

  
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05Xrunner
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Sep 07, 2015 13:58 |  #7

ed rader wrote in post #17698333 (external link)
sigma has caused so much misery in the photographic world that it's good to see them toss the occasional bone :-D

ed rader wrote in post #17698333 (external link)
sigma has caused so much misery in the photographic world that it's good to see them toss the occasional bone :-D

you mean alot like you and your constant Canon nut swinging


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Fuji X-T2, Fuji 18-55 2.8-4 OIS, Fuji 35 f2, Fuji 50 f2, Fuji 90 f2, Fuji 55-200 3.5-4.8 OIS
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Sigma Repair Amazingly Fast... maybe too fast?!
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