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Thread started 11 Oct 2015 (Sunday) 00:12
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Canon's new offer: Extended warranty (CarePAK Plus) for new select purchases...question...

 
carpenter
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Oct 11, 2015 00:12 |  #1

Canon is offering free 13 months of CarePak Plus on select new purchases (refurbished or new) from authorized dealers) Not sure I fully understand the wording on the CarePak warranty though.

"If provided to You, a replacement product may be a new or refurbished product of equal or similar features and functionality, but not necessarily the same brand. " What exactly does that mean? Another brand would be something other than Canon wouldn't it?

Also Canon says here: http://shop.usa.canon.​com …s-offers?WT.mc_id=C12614​9 (external link) that you get:
"Protection from kids, pets, and life including accidental damage such as drops, spills, power surges and other unforeseen events."

Under WHAT IS NOT COVERED here http://shop.usa.canon.​com …atalog/carepak-plus-terms (external link) in the terms and conditions it says:
LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE INTENTIONAL TREATMENT OF THE COVERED PRODUCT IN A HARMFUL, INJURIOUS, MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR FAILURE), MISHANDLING, IMPROPER PACKAGING BY YOU, ALTERATION, ACCIDENTAL COLLISION WITH OR OF ANOTHER OBJECT, ELECTRICAL CURRENT FLUCTUATIONS (OTHER THAN THAT WHICH IS EXPLICITLY DEFINED AS POWER SURGE IN THE DEFINITIONS SECTION), FAILURE TO FOLLOW OPERATING, MAINTENANCE OR ENVIRONMENTAL INSTRUCTIONS PRESCRIBED IN THE COVERED PRODUCT'S MANUFACTURER OWNER'S MANUAL OR SERVICE PERFORMED BY ANYONE OTHER THAN A SERVICER AUTHORIZED BY CANON.
ACCIDENTAL COLLISION WITH OR OF ANOTHER OBJECT

Seems like it is contradictory.


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PhotoPrice
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Oct 11, 2015 07:56 |  #2

carpenter wrote in post #17740778 (external link)
Canon is offering free 13 months of CarePak Plus on select new purchases (refurbished or new) from authorized dealers) Not sure I fully understand the wording on the CarePak warranty though.

"If provided to You, a replacement product may be a new or refurbished product of equal or similar features and functionality, but not necessarily the same brand. " What exactly does that mean? Another brand would be something other than Canon wouldn't it?

Also Canon says here: http://shop.usa.canon.​com …s-offers?WT.mc_id=C12614​9 (external link) that you get:
"Protection from kids, pets, and life including accidental damage such as drops, spills, power surges and other unforeseen events."

Under WHAT IS NOT COVERED here http://shop.usa.canon.​com …atalog/carepak-plus-terms (external link) in the terms and conditions it says:
LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE INTENTIONAL TREATMENT OF THE COVERED PRODUCT IN A HARMFUL, INJURIOUS, MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR FAILURE), MISHANDLING, IMPROPER PACKAGING BY YOU, ALTERATION, ACCIDENTAL COLLISION WITH OR OF ANOTHER OBJECT, ELECTRICAL CURRENT FLUCTUATIONS (OTHER THAN THAT WHICH IS EXPLICITLY DEFINED AS POWER SURGE IN THE DEFINITIONS SECTION), FAILURE TO FOLLOW OPERATING, MAINTENANCE OR ENVIRONMENTAL INSTRUCTIONS PRESCRIBED IN THE COVERED PRODUCT'S MANUFACTURER OWNER'S MANUAL OR SERVICE PERFORMED BY ANYONE OTHER THAN A SERVICER AUTHORIZED BY CANON.
ACCIDENTAL COLLISION WITH OR OF ANOTHER OBJECT

Seems like it is contradictory.

I think this is mostly standard boilerplate extended warranty coverage, thus the "other brand" clause. I seriously doubt Canon would exercise that (it'd be a really funny marketing / PR fiasco if that really happened.)

Collision probably refers to your camera being hit by a car, or smashed with a hammer, both of which I can't see Canon covering. (I know you can call a drop a "collision with the ground" but that's probably not their intent.) One interesting thing to note is most other ADH contracts specifically rule out "immersion in liquid" (e.g. dropping your camera into a pond), as well as floods, but this one doesn't seem to rule it out. Although I don't want to be the one to try that type of coverage...

Overall it looks like a pretty good free addition. P.S. Carpenter, thanks for being a loyal CPW reader :)




  
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Submariner
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Oct 14, 2015 10:28 |  #3

carpenter wrote in post #17740778 (external link)
Canon is offering free 13 months of CarePak Plus on select new purchases (refurbished or new) from authorized dealers) Not sure I fully understand the wording on the CarePak warranty though.

"If provided to You, a replacement product may be a new or refurbished product of equal or similar features and functionality, but not necessarily the same brand. " What exactly does that mean? Another brand would be something other than Canon wouldn't it?

Also Canon says here: http://shop.usa.canon.​com …s-offers?WT.mc_id=C12614​9 (external link) that you get:
"Protection from kids, pets, and life including accidental damage such as drops, spills, power surges and other unforeseen events."

Under WHAT IS NOT COVERED here http://shop.usa.canon.​com …atalog/carepak-plus-terms (external link) in the terms and conditions it says:
LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE INTENTIONAL TREATMENT OF THE COVERED PRODUCT IN A HARMFUL, INJURIOUS, MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR FAILURE), MISHANDLING, IMPROPER PACKAGING BY YOU, ALTERATION, ACCIDENTAL COLLISION WITH OR OF ANOTHER OBJECT, ELECTRICAL CURRENT FLUCTUATIONS (OTHER THAN THAT WHICH IS EXPLICITLY DEFINED AS POWER SURGE IN THE DEFINITIONS SECTION), FAILURE TO FOLLOW OPERATING, MAINTENANCE OR ENVIRONMENTAL INSTRUCTIONS PRESCRIBED IN THE COVERED PRODUCT'S MANUFACTURER OWNER'S MANUAL OR SERVICE PERFORMED BY ANYONE OTHER THAN A SERVICER AUTHORIZED BY CANON.
ACCIDENTAL COLLISION WITH OR OF ANOTHER OBJECT

Seems like it is contradictory.

Seems pretty useless due to that accidental collision clause, bump a table or a fence etc and you get nothing. :-0
Drop it accidentally and it collides with the floor!


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hedonist77
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Oct 16, 2015 18:05 |  #4

I would tend to assume (for cameras and lenses) that all collisions would be accidental; but that's just me!;-)a


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RhodyPhotos
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Jan 06, 2016 21:42 |  #5

carpenter wrote in post #17740778 (external link)
Canon is offering free 13 months of CarePak Plus on select new purchases (refurbished or new) from authorized dealers) Not sure I fully understand the wording on the CarePak warranty though.



Just had a chat with a canon rep. According to him refurbs are not a part of the carePAK Plus deal. I bought a 6d refurb and was looking into registering it. I was pointed to the following webpage for more info

http://shop.usa.canon.​com …/carepak-plus-offer-faq#3 (external link)

And i didn't see any mention of refurb anywhere.

Was the canon rep wrong? Or am i missing something?

Thanks


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runninmann
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Jan 09, 2016 05:13 |  #6

From the T&C
http://shop.usa.canon.​com …atalog/carepak-plus-terms (external link)

PRODUCT ELIGIBILITY
This Service Contract covers Products purchased as new or factory-refurbished and manufactured for use in the United States, which, at the time of Product purchase, included a Canon USA, Inc. limited warranty valid in the United States providing minimum coverage of [90 days] [one year] parts and labor. This Service Contract must be purchased within 90 days of purchase of Your Product. Purchase of this Service Contract is not required to purchase the Product or to obtain financing for the Product. Coverage outlined in this Service Contract only applies to Products not covered under any other insurance warranty, guarantee and/or service contract providing the same benefits as outlined herein. Products must be purchased from a Retailer, and be solely intended for personal use, and not intended for Commercial Use, or for resale. Accessories, external peripheral devices and/or add-on options are not covered under this Service Contract.


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RhodyPhotos
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Jan 12, 2016 19:19 as a reply to  @ runninmann's post |  #7

Talked to someone at canon today and got the camera registered for carepak. Didn't have any trouble.

Thanks for sending me the T & C.


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Canon's new offer: Extended warranty (CarePAK Plus) for new select purchases...question...
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