I've been using B&H for over 5 years. I've always found their service to be excellent, so I felt okay about buying a used lens from them. Its condition was 8+ so I expected wear but I didn't expect damage. It had obviously been dropped; there was a flattened area on the end of the lens barrel and right around that it was really gouged and scraped. You can't even put a filter on it. There are no signs of any wear at all anywhere else on the lens.
I was shocked and immediately called for an RMA. They didn't argue at all and I certainly didn't expect them to. But in addition to the damage the surface of the lens element has splatters from something that was apparently spilled on it so it's obvious that they didn't even look at the lens before selling it! This makes me wonder about buying anything else from their used department. Does anyone here have any experience buying used gear from them?