As a former Canon employee in their Lake Success office...now Melville, I always heard great things about refurbs. In general, I don't trust or buy refurbs, but since it's Canon I went ahead and bought a lowly Elph 135 since it was only $40 and a perfect beater for my four year old to start learning on. Even better, there was a "free 2 day shipping" promotional code you can apply.
The camera arrives about a week later (so much for the code), I charge the battery overnight...and the camera doesn't turn on. So I check the instruction manual...maybe there's some new "feature" I have to enable for the camera to turn on. No...it's dead.
Queue the nuisance of dealing with customer support. I call Canon and was hoping customer service would just send me a new one today so I can get it in a timely manner instead of waiting 24-48 hours for the return label (why/how it takes two days to send an email is beyond me) and the additional week+ for the dead camera to arrive at Canon and for them to process it. Add to that the week it'll take for them to ship the replacement. We're talking NEARLY A MONTH for an exchange when factoring in the week it took to get the original dead one. Guess I'll buy something from Nikon since who knows if I'll get this thing by X-mas.
I asked if they can just send the replacement out today and I'll send them their broken one in the meantime (kind of like how Canon's loyalty program works, or ANYTHING you buy from a reputable e-commerce site like "big river" where your replacement comes to you in two days and you have two months to return the defective item). Service rep says no. I asked if they can expedite it since they sent me a dud. Service rep says no...and on top of that, the 2-day shipping code I used apparently was for printers only...although it was accepted at time of purchase. Fix your website, Canon.
When I worked there, Canon prided itself for its customer service/support. Maybe things have changed since I was last there about 3 years ago. Hopefully they still read these posts and see this. Still there Jan???? Can you work your magic???
(legal, lawsuit, fire, exploded, smoke, class action, classaction) Shout out to Teddy and Aidan!