dog rocket wrote in post #17845291
Bryan, no offense, but this place already has a heavy hand with moderation and unless you are a moderator, don't tell someone their thread is over and to move on. It's rude when you can do the same. Maybe this thread has run it's course, maybe not. For some, a happy ending is hoped for.
I think you may have misunderstood what I said a couple of weeks ago. I was not telling Randall (the OP) that his thread was over. I was agreeing with the fact that he was not treated well by the company representative and I thanked him for bringing that to our community's attention. My friendly nudge was for him to go ahead and find a different lighting solution so he could get back to focusing even more of his energy on creating images, which is certainly what he has done. And he's shared with us his solution, i.e. the company that has now earned his money. Bravo!
If this entire thread (conversation) unfolded while we were all sitting around having a couple of beers together (which I wish we could all do), I would do exactly the same thing. Face-to-face. I would be grateful to hear the story about a company that was doing something wrong (and I would keep that in mind for myself when shopping for gear), but then after awhile, I would encourage my friend to look elsewhere so he can get back to doing what he loves.
Just wanted to clarify. And to do so, below is my post from a couple of weeks ago.
Ok. Anyone want to go grab a beer?
bps wrote in post #17828514
Ok, I think we get the picture by now:
1) Paul C. Buff has the customer's address blacklisted
2) Customer has never had this problem before and called to straighten it out
3) The company did not want to make any changes and offended the customer in the way they were talked to
4) Customer has a choice: continue to try to work with the company's manager or take their business elsewhere
5) Customer has chosen to take their business elsewhere
OP, I totally understand your frustration, but if your final decision is to take your business elsewhere, then I would shake it off and start picking out different lighting gear. Expressing your dissatisfaction with a thread about this is totally justifiable and always a welcome addition so others can learn more about the various companies out there. However, continuing to exercise your frustrations over and over are not beneficial at this point.
Thanks for the thread. Now take a deep breath and turn your energy towards creating some beautiful images! (Last sentence said with a very friendly pat-on-the-back.)