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Thread started 10 Feb 2016 (Wednesday) 17:42
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Canon Refurbished Sale / Amex Gift Card

 
KaosImagery
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Feb 10, 2016 17:42 |  #1

So I've been following the Canon refurbished sale for a lens I want. Twice, it's been in stock, and twice, my order would not go through with the Canon / Amex gift card (rebate) I have.

The first time, I entered the gift card first. After losing that deal, I went on the Amex site which said you have to enter your credit card first and gift card second in a transaction. I did that the second time and got an "error" saying your gift card has to be registered to your address.

There does not seem to be a way to do that on the Amex site.

Has anyone experienced this? If so, what is the resolution?

Thank you in advance for any thoughts.


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Bassat
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Feb 10, 2016 18:22 |  #2

Have you tried contacting Canon Customer Service? Surely if you are trying to spend money, Canon has someone who can help you.




  
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TooManyShots
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Feb 10, 2016 18:42 |  #3
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Generally, those prepaid cards won't work because it has no address attached to it. I could use it to pay my cable bill. I think they work best when using it in a store.


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mikepj
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Feb 10, 2016 20:27 |  #4

I think @TooManyShots is right. I recently received an AMEX card rebate and they claimed that you have to call in to "activate" it if you wanted to use it online. Otherwise you could only use it at local stores.


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Feb 10, 2016 20:38 |  #5

I got AMEX to cancel the card and send me a check instead.


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Feb 10, 2016 21:05 |  #6

My rebate cards came with a sticker on it that said I would have to call a number to use it for any online purchases.


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KaosImagery
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Feb 11, 2016 06:54 |  #7

Thanks, guys, for all the info.

Never easy is it?


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mikeinctown
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Feb 15, 2016 21:42 |  #8

cutwater wrote in post #17894141 (external link)
Thanks, guys, for all the info.

Never easy is it?

Yeah it is really easy if you just pay attention to the material that is on the card. I've done three rebates now in the last 2 years and all have said that you should contact customer service if you want to use the card on line.

Another little tip, you need to use the card in the amount of $1 LESS than your transaction wished amount. For whatever reason merchants place a hold of something like $1 on the card to verify that the card is valid when you make the charge. I ran into this on my last rebate card and it was confirmed again by AMEX just a couple weeks back for me. Give them a call and they will confirm this) So if you have a $250 balance and want to do an on line order you need to claim the purchase amount of $249. If you tried to push it through 3 times then you need to account for those three times plus a fourth. After a couple days the $1 hold gets released. To me this is a scam and one that will net AMEX millions upon millions in abandoned balances. I think between two cards I have I am probably owed $6 total and may have to request a check for the balance.

If you use the card in store in person there is no dollar hold and you can process it for the full amount.




  
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KaosImagery
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Feb 16, 2016 05:36 |  #9

mikeinctown wrote in post #17899947 (external link)
Yeah it is really easy if you just pay attention to the material that is on the card. I've done three rebates now in the last 2 years and all have said that you should contact customer service if you want to use the card on line.

Another little tip, you need to use the card in the amount of $1 LESS than your transaction wished amount. For whatever reason merchants place a hold of something like $1 on the card to verify that the card is valid when you make the charge. I ran into this on my last rebate card and it was confirmed again by AMEX just a couple weeks back for me. Give them a call and they will confirm this) So if you have a $250 balance and want to do an on line order you need to claim the purchase amount of $249. If you tried to push it through 3 times then you need to account for those three times plus a fourth. After a couple days the $1 hold gets released. To me this is a scam and one that will net AMEX millions upon millions in abandoned balances. I think between two cards I have I am probably owed $6 total and may have to request a check for the balance.

If you use the card in store in person there is no dollar hold and you can process it for the full amount.

Thanks for the detailed info!!


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Canon Refurbished Sale / Amex Gift Card
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