So last week I placed an order for business cards with Overnight Prints. I needed them delivered by Monday (yesterday), and paid the premium charge for that expedited delivery. Come yesterday morning, I checked the status and it was still listed as "In Production." This was disturbing, as I had received no notification from them that the shipment was delayed.
I connected with their online service chat, and the rep did not apologize, but rather fed me a canned line about how their delivery dates are estimates and not guarantees. He said the exact same thing twice, clearly just copy-pasting in the response. I didn't like this, so I called the phone number and spoke with a representative who actually acted like he cared, and said he would check with the production facility and get back with me. I did not receive a call-back.
After all this, I posted my experience on the company Facebook page and advised others to stay away. As of this morning, my post had been deleted and I was blocked from posting further.
This company is extremely unprofessional and will apparently scam you into paying a premium for expedited delivery, only to miss the deadline and skirt any kind of refund by stating that their dates are only estimates.
I highly recommend avoiding Overnight Prints for any of your printing needs.