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FORUMS Post Processing, Marketing & Presenting Photos The Business of Photography 
Thread started 09 Feb 2016 (Tuesday) 11:11
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Do not use Overnight Prints! Awful service!

 
grazamataz
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Feb 09, 2016 11:11 |  #1

So last week I placed an order for business cards with Overnight Prints. I needed them delivered by Monday (yesterday), and paid the premium charge for that expedited delivery. Come yesterday morning, I checked the status and it was still listed as "In Production." This was disturbing, as I had received no notification from them that the shipment was delayed.

I connected with their online service chat, and the rep did not apologize, but rather fed me a canned line about how their delivery dates are estimates and not guarantees. He said the exact same thing twice, clearly just copy-pasting in the response. I didn't like this, so I called the phone number and spoke with a representative who actually acted like he cared, and said he would check with the production facility and get back with me. I did not receive a call-back.

After all this, I posted my experience on the company Facebook page and advised others to stay away. As of this morning, my post had been deleted and I was blocked from posting further.

This company is extremely unprofessional and will apparently scam you into paying a premium for expedited delivery, only to miss the deadline and skirt any kind of refund by stating that their dates are only estimates.

I highly recommend avoiding Overnight Prints for any of your printing needs.


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Feb 10, 2016 07:34 |  #2

Tweet it. Facebook it. Youtube it. If you want to spread the word, you will have to go beyond POTN.


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grazamataz
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Feb 10, 2016 09:54 |  #3

Oh I did, don't worry. FB and Yelp have been covered. I should have checked Yelp before I even ordered, as they already had a 1.5 rating for the same reasons I experienced. Oh well, lesson learned.


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jecottrell
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Feb 10, 2016 10:20 |  #4

Always remember: You get what you pay for.

I tried their selective UV option to see what it looked like. Crap quality is what it looked like.

I stick with Moo and don't mind the cost a bit.




  
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nathancarter
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Feb 10, 2016 10:23 |  #5

If you used your credit card, dispute the charge. It's not something I normally recommend, but if "Overnight" is IN THEIR NAME, you'd think they could do an overnight turnaround - especially if you paid extra for expedited production.


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grazamataz
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Feb 10, 2016 12:08 |  #6

jecottrell wrote in post #17893036 (external link)
Always remember: You get what you pay for.

I tried their selective UV option to see what it looked like. Crap quality is what it looked like.

I stick with Moo and don't mind the cost a bit.

Moo--I will remember that and check them out next time, thank you.

nathancarter wrote in post #17893040 (external link)
If you used your credit card, dispute the charge. It's not something I normally recommend, but if "Overnight" is IN THEIR NAME, you'd think they could do an overnight turnaround - especially if you paid extra for expedited production.

You are quite correct. Pretty ridiculous when you think about it. I have considered disputing the charge, I'm waiting to see what the cards looks like when they arrive. If they're in good shape I'll just leave it be but if they are bad I will definitely dispute.


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Feb 11, 2016 06:10 |  #7

So how does Vistaprints compare? Not considering delivery time, but solely focusing on quality (business cards).


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nathancarter
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Feb 11, 2016 08:16 |  #8

Vistaprint's cheap cards feel cheap. Not to say that they're terrible - they're functional and inexpensive, and if you need to hand out a zillion cards just to get your contact info out there, then you want cheap. They're not going to make a "wow" impression on anyone with discerning tastes, but they sure will have your contact info and logo on them.

Vistaprint's higher-end cards are better - but once you get into that price range, you could probably do better.


I like Moo's entry-level cards. Even with their base cards, their "Printfinity" service lets you put a different image on the back of every card, which is great for having a whole portfolio in your pocket.


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grazamataz
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Feb 11, 2016 09:21 |  #9

Just checked out Moo...looks like good stuff. I will go with them next time for sure.

I received Overnight Prints' cards last night and they're definitely cheap. Not to mention, the beginning of the run of cards was cropped and cut correctly, but by the bottom of the stack the cut had shifted and the text was starting to get cut off the edge. Not good.


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Feb 11, 2016 10:07 |  #10

grazamataz wrote in post #17894261 (external link)
but by the bottom of the stack the cut had shifted and the text was starting to get cut off the edge. Not good.

Then open a ticket to reject them and send them back. Demand they be done again. When sloppy work costs companies money - be it overnight prints, amazon or walmart - they correct their work and stop producing slop. Every person who accepts sloppy work promotes continued aberrant behavior, every person who rejects it corrects it.


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grazamataz
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Feb 11, 2016 10:58 |  #11

I considered that but based on the rest of the reviews on their Yelp page, I think don't think it would be worth it or would even accomplish anything.

https://www.yelp.com …isville?sort_by​=date_desc (external link)

Had I placed an order for $100 or more, I probably would, but for 50 business cards I don't think so. I'm not accepting their sloppy work but I am just using other venues to express that. I have posted on Facebook, Yelp, and will post a review on the BBB as well.


Canon 5D Mark IV || Canon 7D Mark II || Canon 135 f/2L || Canon 85 f/1.8 || Sigma 50 f/1.4 ART || Canon 16-35 f/4L || Sigma 150-600 C
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Do not use Overnight Prints! Awful service!
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