Did an engagement session this past Sunday and shot 220 photos. She was pleased with my attention to detail and the time I spent with then both close to 2 1/2 hours. They signed the contract and paid the full fee in cash. I was shocked at this and told them they only needed to pay a deposit or retainer at 50%. They insisted they wanted it out of the way. I did the shoot and all went well.
Until I got a call this morning from him that she only liked 10% of the photos and the rest "she did not like the way she looked" and mentioned her hair which she had done the day before. We were down by the lake so it was windy and cold, still snow around and he had to carry her on her high heels across the snow and ice.
As I want to make my client happy I have offered to redo the session and spend 1 more hour, until I get some specifics which I have asked for I am at a loss with this one. I rather find out now what her statement means before we go to the wedding. I also think I shot too many photos. I am sure we have all had this type of occurrence and would like to know how you handled it.